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FAQs and Troubleshooting Guide
Problem / Question
The power base of my
kettle got damaged
when I moved house.
Can I use the kettle on a
cooktop?
The filter came off. Can
I use the kettle without
it?
Why is the specified
maximum fill mark at
1.7L when more water
fits inside?
My kettle does not
switch off automatically.
Can I still use it and
switch off manually?
The kettle is getting
noisier as the water is
heating up. Is this a
sign that something is
wrong?
How often do I need to
descale my kettle?
AFTER SALES SUPPORT
12
Solution / Answer
No, never place the kettle on a cooktop. Only use
it with the supplied power base. Contact our after
sales support centre if the base is damaged.
The filter ensures impurities (such as mineral
deposits) do not end up in your beverage. We
therefore strongly recommend you only use the
kettle with the filter properly in place; see page 14 for
instructions how to remove and reinstall it.
Although the kettle holds more water, do not fill it
past the maximum marking as water needs space
for expansion when heating and boiling. Overfilling
the kettle will result in boiling water spilling out of the
spout when boiling.
No, if the kettle does not switch off automatically,
there is probably a fault with the temperature control.
Do not use the kettle. Contact our after sales support
centre for advice on examination and return or repair
of the kettle.
No, all kettles make a noise while heating up water.
The noise will increase as the water reaches boiling
point, but will abate afterwards.
If you live in a hard water area, you may need to
descale the kettle every few months, or if obvious
scaling has taken place. In a soft water area
descaling may be required less frequently, or not
at all. If a whitish deposit has accumulated on the
bottom of the kettle or along the sides, or spots of
what looks like rust, scaling has taken place and you
need to descale the appliance – see opposite for
instructions.
AUS
1300 886 649
info@tempo.org
MODEL: JK-108 PRODUCT CODE: 51373 10/2015
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