If your device does not respond to your FreeRein earbuds there may be a simple
explanation such as a dead battery or an unsuccessful pairing. Please use the following
to help troubleshoot your situation. If none of the following solve your issue, then please
contact ZAGG Customer Service and one of our trained professionals will be happy to
1. Restart your device.
2. Turn your earbuds off and then back on. You should see the LED illuminate
briefly; if not, charge your FreeRein earbuds.
3. After charging, turn your earbuds on. If the LED does not illuminate, and your
earbuds don't pair and/or operate correctly, please contact ZAGG's customer
4. If your earbuds can't establish or maintain a Bluetooth connection, reset the
Bluetooth module by charging them.
5. Have your device forget your FreeRein earbuds, and then re-pair them.
See the Pairing section to review how to pair your earbuds with your device.