Maintenance Hints; I Do Not Hear A Dial When I Try To Make Or Receive A Phone Call; My Callers Say That They Can't Hear Me At All Or The Can't Hear Me Very Well; I Get A Low Pitch Hum In My Headset Speaker And/Or My Callers Complain They Can Hear Hum - Plantronics MX10 User Manual

Switcher.biling.ii-25 11/4/98 7:58 PM

Maintenance Hints

Trouble Shooting Guide
I T E M S T O C H E C K
P R O B L E M
If you are using an AC Power Supply, confirm that it
I DO NOT HEAR A
DIAL TONE WHEN I
is plugged in and the power outlet is turned on.
TRY TO MAKE OR
If you are using batteries, confirm that they are
RECEIVE A PHONE
CALL. good and placed in the battery compartment cor-
rectly.
Confirm that the Headset/Handset Selector Switch is
switched to Headset ( ).
Confirm that you have lifted the telephone handset
out of the cradle.
Confirm that the telephone handset cable and the
short curly cord to the telephone are connected in
the correct jacks (see Part 1 of this guide).
Confirm that the Telephone/Amplifier Compatibility
Switch is in the correct setting for your phone (see
"Set the Telephone/Amplifier Compatibility Switch"
on page 4). You may want to try moving the switch
through all of the positions until you hear a clear
dial tone. Experimenting with various switch
settings will not harm the amplifier or your phone.
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Page 18
M A I N T E N A N C E A N D
T R O U B L E S H O O T I N G
M A I N T E N A N C E A N D
T R O U B L E S H O O T I N G
Maintenance Hints
Trouble Shooting Guide
P R O B L E M I T E M S T O C H E C K
Make sure the microphone of your headset is
MY CALLERS SAY
THAT THEY CAN'T
positioned in front or near your mouth. If you
HEAR ME AT ALL
are using a "noise-cancelling" headset, the
OR THEY CAN'T
position of the microphone is very important.
HEAR ME VERY
WELL.
You may need to adjust the "Outgoing
Volume". See "Adjusting Outgoing Volume" on
page 11.
Confirm that the Telephone/Amplifier
Compatibility Switch is in the correct setting for
your phone (see "Set the Telephone/Amplifier
Compatibility Switch" on page 4). You may
want to try moving the switch through all of the
positions until your caller hears you clearly.
Experimenting with various switch settings will
not harm the amplifier or your telephone.
Change the Telephone/Amplifier Compatibility
I GET A LOW PITCH
HUM IN MY HEADSET
Switch between position 5 and 6 to see if the
SPEAKER AND/OR MY
hum goes away in either position. Use the posi-
CALLERS COMPLAIN
tion with no hum.
THEY CAN HEAR HUM.
Ensure the Audio Device Cable is routed away
from your monitor or other electrical device.
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