Smart Diagnosis(Option) - LG LBN10551PV Owner's Manual

SMART DIAGNOSIS ......
Should you experience any problems with
your refrigerator, it has the capability of
transmitting data via your telephone to the LG
service center. This gives you the capability of
speaking directly to our trained specialists. The
specialist records the data transmitted from
your machine and uses it to analyze the issue,
providing a fast and effective diagnosis.
3 Hold the mouthpiece of your phone in
front of the speaker that is located on the
right hinge of the refrigerator door, when
instructed to do so by the call center.
If you experience problems with your
refrigerator, call the phone No. of LG
Customer Information Center. Only use
the Smart Diagnosis feature when instructed
to do so by the LG call center agent. The
transmission sounds that you will hear are
normal and sound similar to a fax machine.
4 Press and hold the Freezer Temperature
button for three seconds while continuing
to hold your phone to the speaker.
Smart Diagnosis cannot be activated unless
your refrigerator is connected to power. If
your refrigerator is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis.
Using Smart Diagnosis
First, call the phone No. of LG Customer
Information Center. Only use the Smart
Diagnosis feature when instructed to do so
by the LG call center agent.
5 After you hear three beeps, release the
Freezer Temperature button.
6 Keep the phone in place until the tone
transmission has finished. This takes about
15 seconds, and the display will count
down the time. Once the countdown is
over and the tones have stopped, resume
your conversation with the specialist, who
will then be able to assist you in using the
information transmitted for analysis.
1 Lock the display. (Option)
To lock the display, press and hold the
Lock button for three seconds. (If the
display has been locked for over five
minutes, you must deactivate the lock
and then reactivate it.)
Unlock Lock Unlock
2 Open the refrigerator door.
[@ NOTE
For best results, do not move the phone
while the tones are being transmitted.
If the call center agent is not able to get
an accurate recording of the data, you
may be asked to try again.
,-@ NOTE
• Call quality differences by region may
affect the function.
l
Use the home telephone for better
communication performance, resulting
in better service.
Bad call quality may result in poor data
transmission from your phone to the
machine, which could cause Smart
Diagnosis to not work properly.