Problems And Suggestions - Planar C3215 Clean Screen II User Manual

Problems and Suggestions

Contact your service representative if the suggested actions do not solve the problem.
What happens
Application software problems
Characters on the screen are distorted
or incorrect
Characters do not appear on screen
CMOS RAM settings are wrong
Diskette drive light does not go on
when drive is in use or is tested by POST
Hard drive light does not go on when drive
is in use or is tested by POST
40
Planar Clean Screen II PC User's Manual
What to do
Make sure all cables are installed correctly.
Verify that your system hardware configuration
is set correctly. In Setup, check the values
against the system settings you recorded
previously. If an error is evident (for example,
the wrong type of drive is specified), make the
change in Setup and reboot the system. Record
your change.
Make sure the software is properly configured
for the system. Refer to the software documen-
tation for information.
Try a different copy of the software to see if
the problem is with the copy you are using.
If other software runs correctly on the system,
contact the vendor of the software that fails.
If you check all of the above with no success,
try clearing CMOS RAM and reconfiguring
the system. Make sure you have your list of
system settings available to re-enter, as clearing
CMOS RAM sets the options to their default
values.
Make sure the brightness and contrast controls
are properly adjusted.
Make sure the correct display drivers have
been loaded.
Make sure the display resolution is set correctly
to the product you've purchased.
Reboot the system. Cycle the power.
If system settings stored in CMOS RAM
change for no apparent reason (for example,
the time of day develops an error), the backup
battery may no longer have enough power to
maintain the settings. Replace the battery.
Make sure the power and signal cables for the
drive are properly installed.
Check that the drive is properly configured and
enabled in Setup.
Check that the drive is properly configured and
enabled in Setup.