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Assistance Or Service; In The U.s.a; In Canada - KitchenAid Architect Series II KDDC24RVS Installation Instructions And Use & Care Manual

Double refrigerator drawers/refrigerator freezer drawers/double freezer drawers.
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Temperature is too warm
Are the air vents blocked in either compartment? This
obstructs cold air movement between the compartments.
Remove any objects from in front of the air vents. See
"Ensuring Proper Air Circulation" for the location of air vents.
Are the drawers opened often? The refrigerator drawers will
warm when this occurs. Keep the refrigerator drawers cool by
getting all items out at one time, keeping food organized, and
closing the door as soon as possible.
Has a large amount of food just been added to the
refrigerator drawers? Adding a large amount of food warms
the refrigerator drawers. It can take several hours for the
refrigerator drawers to return to the normal temperature.
Are the controls set correctly for the surrounding
conditions? See "Using the Controls."
Are the refrigerator drawers not cooling? Turn them off
then on again to reset. See "Using the Controls." If this does
not correct the problem, call for service.
There is interior moisture buildup
Are the air vents blocked in the refrigerator drawers?
Remove any objects from in front of the air vents. See
"Ensuring Proper Air Circulation" for the location of air vents.
Are the drawers opened often? Avoid humidity buildup by
getting all items out at one time, keeping food organized, and
closing the drawer as soon as possible.
Is the room humid? It is normal for moisture to build up
inside the refrigerator drawers when the room air is humid.
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If you
still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are
made with the same precision used to build every new
®
KITCHENAID
appliance.
To locate factory specified parts in your area, call us or your
nearest designated service center.

In the U.S.A.

Call the KitchenAid Customer eXperience Center
toll free: 1-800-422-1230.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors, and service
companies. KitchenAid designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.

ASSISTANCE OR SERVICE

Is the food packaged correctly? Check that all food is
securely wrapped. Dry damp food containers before placing in
the refrigerator drawers.
Are the controls set correctly for the surrounding
conditions? See "Using the Controls."
The drawers will not close completely
Are food packages blocking the drawer open? Rearrange
containers so that they fit more tightly and take up less space.
The drawers are difficult to open
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
Are the gaskets dirty or sticky? Clean gaskets and the
surface that they touch. Rub a thin coat of paraffin wax on the
gaskets following cleaning.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.

In Canada

Call the KitchenAid Canada Customer eXperience Centre toll free:
1-800-807-6777.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Use and maintenance procedures.
Accessory and repair parts sales.
Referrals to local dealers, repair parts distributors, and
services companies. KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
KitchenAid Canada
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
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