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The following operations are not available during software
update
• Operations are not available during software update. Calls to
110 (Police), 119 (Fire department or ambulance service),
118 (Japan Coast Guard) and 157 (Customer Service Center)
are also not available.
Also, alarm, etc. cannot be used.
When software update is not available, etc.
• If you fail to update software, it may become impossible to
operate product. In that case, bring product to an au shop or
PiPit (not accepted by some shops).
Downloading and Updating Software
a
Home screen
"General"
"About phone"
"Software Update"
Check if there is new software.
Software update screen is displayed when software update
is available.
b
Select a communication method to download
Select a communication method to download software.
c
"Download"
A new software download starts.
d
"Install now"
Software update starts.
product will restart a couple of times during the software
update.
e
"OK"
72
"
"
"System settings"
"Update Center"
"Check now for update"
After-sales Service
■ When asking for repair
For repair, contact Secure cell phone support center.
During the
Repairs will be done based on the terms
warranty period
of services of the free-of-charge repair
warranty described on the warranty card.
Outside the
We shall repair the product for a charge as
warranty period
requested by the customer if repair renders
it usable.
memo
• Before handing in the product for repair, make a backup
of the contents of memory since they may disappear
during repair. Note that the Company shall not be liable for
any damages and loss of income should the contents of
memory be altered or lost.
• Recycled parts that meet the Company's quality standards
are sometimes used for repair.
• Collected au cell phones by Replacement cell phone
delivery service which you used before are recycled to cell
phones for replacement after repairs. Also replaced parts
by au after-sales service are collected and recycled by
KDDI. They are not returned to customers.
■ Performance parts for repair
The Company retains performance parts for repair of
product main unit and its peripherals for 4 years after
discontinuation of production. "Performance parts for repair"
refers to parts required for maintaining the functions of the
product.
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