Customer Information; Procedure - Chevrolet Impala 2018 Owner's Manual

Customer
Information

Customer Information

Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 305
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 307
Customer Assistance for Text
Telephone (TTY) Users . . . . . 308
Online Owner Center . . . . . . . . . 308
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 309
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 309
Scheduling Service
Appointments . . . . . . . . . . . . . . . 311
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . 311
Collision Damage Repair . . . . . 312
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 314
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 315
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 315
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 316
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 316
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 317
Event Data Recorders . . . . . . . . 317
OnStar . . . . . . . . . . . . . . . . . . . . . . . 318
Infotainment System . . . . . . . . . . 318
Customer Information
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
305