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Salamander Seating Limited Warranty
Salamander Designs Ltd. (Salamander) provides the following Limited Warranty. The Limited Warranties herein described for the specific products
listed below shall be in lieu of any other warranty, expressed or implied, including but not limited to any implied warranty of merchantability or
fitness for a particular use. These Limited Warranties do not cover damages incurred in shipment, failures caused by other products not
supplied by Salamander, or failures due to accident, misuse, abuse or alteration of the product. Salamander's sole liability and the purchaser's
exclusive remedy shall be for the repair, or at Salamander's option, for the replacement of the defective part as provided herein. Notwithstanding
the above, if replacement parts for defective materials are not available, Salamander reserves the right to make reasonable compensation in lieu
of repair or replacement. Liability for incidental or consequential damages under the warranty is excluded. Some states do not allow limitation of
incidental or consequential damages. Therefore, the above limitation may not apply in certain instances. Defective product must be given Return
Authorization by Salamander and is to be returned to the factory prepaid, in the original carton and packing materials. Any damage incurred
in a shipment not in original packing shall be the responsibility of the owner. Warranty repairs will be returned to the owner prepaid, within the
continental U.S.A. only. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
The Seating Limited Warranties provided below protect the original consumer purchaser only; no warranty is provided to business, commercial,
rental, institutional or other non-residential users.
MANUAL MECHANISM - Salamander provides a three (3) year Limited Warranty on its standard (non-powered) reclining mechanism. This
warranty covers the repair or replacement of the reclining mechanism against manufacturing defects when used in a normal manner.
POWERED MECHANISM - Salamander provides a one (1) year Limited Warranty on our powered reclining mechanism. This warranty covers
the repair or replacement of the powered reclining mechanism against manufacturing defects when used in a normal manner.
CUSHIONING - Salamander provides a two (2) year Limited Warranty against tearing or collapsing due to defects in material or workmaship.
Please note that all foams and composites naturally soften with use. This softening does not constitute a defect under the warranty.
FRAME - The frame is subject to a three (3) year Limited Warranty and covers only defects in material or workmanship of the frame under normal use.
SUSPENSION - The suspension system is subject to a three (3) year Limited Warranty with respect to the tearing or separation from the frame
under normal use.
FABRIC / LEATHER - The Limited Warranty on the fabric covers defects in material or workmanship for one (1) year that result in seam failure,
fabric separation, nap loss, leather splitting, natural scars opening, premature fading or pilling under normal conditions. The fabric Limited Warranty
does not apply where there is evidence of excessive soiling, improper cleaning, abuse, or where the fabric has had a chemical treatment
applied by the retail dealer or the consumer.
WARRANTY PROCEDURE - Claims should be made through the dealer from which the product was purchased. The dealer will contact
Salamander Designs Ltd. (Salamander) for warranty service. An original sales order number/purchase order number will be required for
warranty protection. Salamander's liability under this warranty is limited to repairing or replacing at Salamander's option any part or parts
of the product found to be defective in material or workmanship within the applicable warranty period. Salamander in its sole discretion will
determine the cause and nature of any defect, the necessity and manner of repair or replacement, and all other matters pertaining to the
condition of the product.
LABOR AND SHIPPING CHARGES - Should you be entitled to receive a repair or replacement under this warranty, Salamander will pay the cost
of labor, handling and shipping to the consumer for two (2) years from the date of purchase by the original consumer. After that date, the purchaser
will be responsible for these costs.
Leather Care
Leather is a natural product and variations in color can occur, along with minor flaws such as scars. We therefore recommend that you look after
your chair by not exposing it to direct sunlight or placing it too close to a heat source, such as a radiator, which will cause the leather to dry.
To remove any dust and dirt we recommend vacuuming with a soft brush. To remove simple stains (water soluble) please use a soft cloth or
sponge with a little water.
Alex - 3/09
phone: 800-535-5659
web: SalamanderDesigns.com
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