General Specifications; Troubleshooting - Tigertronics SignaLink USB Installation And Operation Manual

- GENERAL SPECIFICATIONS -

Freq Response:
Sampling Size/Rate:
Computer OS:
Radio In/Out Z:
Auto-PTT Delay:
PTT Circuit:
Radio Connector:
Computer Connector:
Other Connectors:
Case:
Dimensions:
Operating Temp:
NOTE: The MON, AUX and SPKR jacks use stereo
connectors but they are wired for mono operation (signal on
the tip of the plug and ground on the sleeve). This allows for
compatibility with both mono and stereo cables.

- TROUBLESHOOTING -

This section covers the most common issues that you may
experience with the SignaLink USB. If your problem is not
covered here then please see the SignaLink Support page of
our website at http://www.tigertronics.com/sl_suprt.htm for
more troubleshooting information. If you are still unable to
resolve the issue, then please see the Technical Support
section of this manual for instructions on contacting our
Technical Support Staff by telephone.
My SignaLink USB was working but now will no longer
Transmit - This is the most common problem that we hear
about and it is virtually always due to the Windows software
volume controls being reset. This can happen after a
Windows update or if you unplug the USB cable. Changing
the default sound card in Windows or accidentally muting
the SignaLink's Playback controls can also cause this issue.
300Hz to 3.3kHz
16 Bit, All standard rates are
supported up to 48kHz.
Windows 98SE/ME/2000/XP
Windows Vista/7/8.x/10
MAC OS 9.1 or later
MAC OS X 10.00 or later
Linux
600 Ohm (nom). TX/RX Levels
are fully adjustable for
compatibility with Hi-Z and
Low-Z radio connections.
Adjustable "Hang Time"
28 ms to >3 seconds
Relay, 1 AMP (max)
TX/RX Audio,PTT,GND - RJ-45
RX Audio/Spkr - 3.5mm Mono
USB 1.1/2.0/3.0 Compatible
Standard USB "A" type Conn.
Aux. Speaker - 3.5mm Mono
Mon. - 3.5mm Mono
Extruded Aluminum - 6061T4
1.6" x 3.2" x 3.6"
-30C to +60C
Please check your Windows software volume controls
carefully. If they were reset, then they will be set exactly
opposite of how they should be, so they might look correct
at a glance. As outlined in this manual, the "Speaker"
control should be at 100% and the "Application" control
should be at 50%. Be sure that you select "Speakers - USB
Audio Codec" when checking this or you will be adjusting
the wrong sound card.
Radio doesn't switch to transmit.
PTT LED is OFF (check the status carefully!).
· Verify that the SignaLink's PWR LED is ON. If it is not,
then confirm that the PWR switch is depressed and that the
USB cable is connected to the computer and the SignaLink.
· Verify that your communication program is configured to
use the SignaLink USB s sound card. It must
Speakers - USB Audio Codec and Line
Codec selected as the sound card for both Transmit and
Receive.
· Verify that the Windows PLAYBACK software volume
controls for the SignaLink USB are set according to the
Setting The Audio Levels procedure in this manual. If
they are too low, then the SignaLink USB will NOT transmit.
· If the SignaLink is plugged into a USB hub, docking
station or USB extension cable, then remove it and plug it
directly into the computer until the problem is resolved. If
using a desktop computer, then the SignaLink should be
plugged into a rear panel USB port. Note that both
unpowered hubs and powered hubs that are not specifically
designed for high power USB devices, cannot supply
enough power for the SignaLink to operate properly.
Receive will usually work, but Transmit will not. The same
issue can occur with docking stations, USB extension cables,
and front panel USB ports on desktop computers only. Note
that if you unplug the USB cable, you must go through the
Setting The Audio Levels procedure again.
Radio doesn t switch to transmit.
PTT LED is ON (check the status carefully!).
· If the SignaLink is configured with jumper wires, then
you may have installed the "PTT" or "G" jumper
incorrectly. The jumper may be installed in the wrong
location or it may not be pressed in all the way. If the
SignaLink is connected to your radio's Mic jack, then be
sure you have installed the SPKR jumper wire *ONLY* if
your radio has Speaker Audio on the Mic jack, or PTT may
not work properly (check your radio manual!). Please go
back and double-check ALL jumpers carefully making sure
that you are using the correct settings for your cable. Most
radios have multiple cable options with different jumper
settings, so be sure you've selected the correct one. See the
Installing Jumper Wires
details.
11
The SignaLink's
have
USB Audio
The SignaLink's
section of this manual for