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HELPLINE
If you have any difficulty with your appliance, do not hesitate to call us.
We are more likely to be able to help than the store from where you bought it.
Please have the following information ready to enable our staff to deal with your query quickly.
•
Name of the product.
•
Model number as shown on the underside of the appliance.
•
Serial number as shown on the underside of the appliance.
Website
You may also contact us through our website, or visit the site to browse and purchase
appliances, spare parts and accessories from the extensive Morphy Richards range.
YOUR INTERNATIONAL TWOYEAR GUARANTEE
This appliance is covered by two-year repair or replacement warranty.
It is important to retain the retailers receipt as proof of purchase. Staple your receipt to this back
cover for future reference.
Please quote the following information if the product develops a fault. These numbers can be
found on the base of the product.
Model no.
Serial no.
All Morphy Richards products are individually tested before leaving the factory. In the unlikely
event of any appliance proving to be faulty within 28 days of purchase it should be returned to
the place of purchase for it to be replaced.
If the fault develops after 28 days and within 24 months of original purchase, you should contact
your local distributor quoting Model number and Serial number on the product, or write to your
local distributor at the addresses shown.
You will be asked to return the product (in secure, adequate packaging) to the address below
along with a copy of proof of purchase.
Subject to the exclusions set out below (1-9) the faulty appliance will then be repaired or
replaced and dispatched usually within 7 working days of receipt.
If for any reason this item is replaced during the 2-year guarantee period, the guarantee on the
new item will be calculated from original purchase date. Therefore it is vital to retain your original
till receipt or invoice to indicate the date of initial purchase.
To qualify for the 2-year guarantee the appliance must have been used according to the
manufacturers instructions. For example, appliances must have been descaled and filters must
have been kept clean as instructed.
The local distributor shall not be liable to replace or repair the goods under the terms of the
guarantee where:
1
The fault has been caused or is attributable to accidental use, misuse, negligent use or used
contrary to the manufacturers recommendations or where the fault has been caused by power
surges or damage caused in transit.
2
The appliance has been used on a voltage supply other than that stamped on the products.
3
Repairs have been attempted by persons other than our service staff (or authorised dealer).
4
Where the appliance has been used for hire purposes or non domestic use.
5
The appliance is second hand.
6
The local distributor are not liable to carry out any type of servicing work, under the guarantee.
7
The guarantee excludes consumables such as bags, filters and glass carafes.
8
Batteries and damage from leakage are not covered by the guarantee.
9
The filters have not be cleaned and replaced as instructed.
This guarantee does not confer any rights other than those expressly set out above and does
not cover any claims for consequential loss or damage. This guarantee is offered as an
additional benefit and does not affect your statutory rights as a consumer.
AUSTRALIAN WARRANTY
This appliance is guaranteed for 2 years against faulty material, components and workmanship.
This warranty is in addition and does not affect your statutory rights.
Proof of purchase must be produced for any warranty benefit.
In the unlikely event of any appliance proving to be faulty, securely pack and return the item to the
place of purchase accompanied by the original receipt or invoice.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.You
are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage.You are also entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the failure does not amount to a major failure.
6
NOT COVERED BY THIS WARRANTY (Australian only)
•
If the appliance has not been used in accordance with the manufacturers' recommendations or
Instructions.
•
If the fault is deemed to be caused by abuse, misuse, neglect, modifications or in proper use and or
care
Eg: Kettles: Excessive build up of scale.
Toasters: Excessive build up of crumbs or foreign matter etc.
•
Connection to incorrect voltage to that stamped on the product.
•
Unauthorised repairs.
•
Appliance used other than for domestic purposes.
•
Excluding bags, filters, glass, carafes, and cutting blades.
•
Freight and insurance costs.
If for any reason this item is replaced during the 2 year guarantee period, the guarantee on the
new item will be calculated from original purchase date. Therefore it is vital to retain your original
receipt or invoice to indicate the date of original purchase.
Morphy Richards's policy is to continually improve quality design and product quality. The
company therefore reserves the right to change any specifications or to carry out modifications
as deemed worthy at any time.
The Australian supplier reserves the right to repair, modify, exchange or replace the faulty
appliance with the same or similar model or product of equivalent value.
o Glen Dimplex Australia
Unit 1, 21 Lionel Road, Mount Waverley, Victoria 3149
T : 1300 556 816
E : sales@glendimplex.com.au
Glen Dimplex Australasia
NZ
38 Harris Road,
East Tamaki,
Auckland 2013.
New Zealand
T: 9274 8265
E: sales@glendimplex.co.nz
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