Troubleshooting - Motorola symbol CS3000 series Reference Manual

5 - 2 Symbol CS3000 Series Scanner Product Reference Guide

Troubleshooting

Troubleshooting
Table 5-1
Problem
Laser comes on, but scanner
does not decode the bar code.
Scanner emits long beeps for 5
seconds when scanning a bar
code.
Scanner does not decode the
bar code and the LED blinks
amber, red, green.
Scanner LED turns solid red for
a few seconds.
Scanner does not fully charge.
Bluetooth LED turns off.
Can't see the scanner drive
after connecting scanner to
host.
NOTE If problems still occur, contact the distributor or Motorola Enterprise Mobility Support. See
contact information.
Before contacting support, view the sysinfo.txt file in the \Parameters folder on the CS30XX. This
indicates the device's serial number, software version, Bluetooth version, and scan engine version and is
useful when troubleshooting the scanner.
Possible Causes
Scanner is not programmed
for the correct bar code
type.
Bar code symbol is
unreadable.
Bar code is out of range of
the scanner.
Memory is full.
Scanner needs to be reset.
Battery is low.
Attempt to charge on a
non-powered USB hub.
Scanner is out of range of
the Bluetooth host.
Scanner is mapping to a
drive used by another
device.
Possible Solutions
Ensure the scanner is programmed to read the
type of bar code being scanned.
Check the symbol to ensure it is not defaced. Try
scanning test bar codes of the same bar code
type. See Appendix C, Sample Bar Codes
bar codes.
Move scanner closer to or further from bar code.
Download bar code data to the host and clear the
memory.
Press the reset button. See
1-1 for the location.
Scan the Restore Defaults bar code below.
Charge the battery. See Charging the Scanner
Battery on page 1-3.
Connect the scanner to a powered USB hub
(5V, 500mA max).
Move closer to the host and press any key to
re-pair with the host.
Use Windows' map drive function to change the
scanner drive letter.
for test
Figure 1-1 on page
page xiii for