Hughes GAEB0 Owner's Manual page 49

LIMITED WARRANTY
PROVISIONS
SERVICE
RETURN PROCEDURES
PACKING INSTRUCTIONS FOR
EQUIPMENT TO BE RETURNED
Hughes Network Systems (HNS) provides the following limited warranty on this equipment.
This limited warranty is in lieu of all other warranties, whether express, implied, or statutory, including, without
limitation, the implied warranties of merchantability and fitness for a particular purpose. HNS shall not be liable for
damages in excess of the purchase price of the product less reasonable amount for use and wear, or for any
incidental, special, punitive, or consequential damages of any nature whatsoever, or for any delays, loss of use,
time, profits, revenue or savings, any commercial loss, inconvenience, damage to buyer's or to other person's
property, arising from the use or inability to use the product, or otherwise for any failure to perform. HNS neither
assumes nor authorizes any customer care center or any other person or entity to assume any other obligation or
liability beyond that which is provided for in this limited warranty. No oral or written information or advice given by
HNS, its dealers, distributors, agents or employees, shall create a warranty or in any way increase the scope of this
warranty.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations of
implied warranties, so the above limitations or exclusions may not apply to Purchaser.
This Limited Warranty gives specific legal rights to Purchaser, and Purchaser also may have other rights which
may vary from state to state.
Your Hughes manufactured DIRECTV Digital Satellite Receiver, Satellite Dish Antenna, and Remote Control are
warranted against defects in materials, workmanship for parts and labor:
•
The digital satellite receiver is warranted for two (2) years from date of purchase.
•
The satellite dish antenna (including the LNB) is warranted for one (1) years from date of purchase.
•
The remote control is warranted for ninety (90) days from date of purchase.
This limited warranty does not cover:
•
a unit that has been modified
•
damage from misuse, negligence, or accident
•
any installation, or damages caused by installation
•
shipments to HNS that are damaged in transit
•
removal and reinstallation of equipment for repair
•
loss of programming
•
damage due to lightning (for example, power surges, nearby strikes)
•
acts of God
•
cost of shipping to HNS
•
batteries or cables after installation
This limited warranty is not transferable and is valid only in the United States
If you have any questions or encounter any problems, you may contact your authorized HNS dealer or call our
Customer Care Center, at 1-800-274-8995. To ensure prompt and efficient service, please have your model and
serial numbers handy. Space to note these numbers is provided inside the front cover of this manual. In the event
of repair or replacement, you will need these numbers, along with your bill of sale.
In the event that your equipment must be repaired or replaced, you can:
•
contact your authorized HNS dealer or call our Customer Care Center to find the authorized service center
nearest you.
•
choose the "replace after receipt" option, whereby you must ship HNS your defective equipment and, once
your unit is received, a new or refurbished unit (at the sole discretion of HNS) will be shipped to you.
•
choose the "advance replacement" option, whereby a new or refurbished unit (at the sole discretion of HNS)
will be shipped to you after you have provided an accepted credit card number for collateral purposes. Once
you receive the replacement part from HNS, return your defective equipment within the specified time period
to avoid being charged for the advanced part.
If the warranty on the equipment has expired, the Customer Care technician will provide you with an estimate of
the cost to replace the unit when the RMA is assigned.
1. Call the Customer Care Center. The Customer Care technician will give you an RMA (Return Merchandise
Authorization) and a mailing address for returning your unit.
2. If you are returning the digital satellite receiver, please keep your access card and return only the digital
satellite receiver.
3. Pack the unit in the original box and packing material, if possible, or in other packaging that provides
adequate protection for shipping. Include your name and address, the model number, the serial number, and
a copy of the bill of sale.
4. Write: "Attention: RMA #" (the number given to you by the Customer Care technician) on the return shipping
label.
5. Insure the shipment for the full replacement value.
If the warranty on the equipment has expired, the Customer Care technician will provide you with an estimate of
the cost to replace the unit when the RMA is assigned.
OR
OR
Questions & Answers - Draft A.03
49