Smarttech SBID-7075 Installation And Maintenance Manual page 69

CHAPTER 7
TROUBLESHOOTING
Issue
The display's name appears in the
list of available devices but you're
unable to connect to it.
The video is choppy or the audio
isn't in sync with the video.
The video has no audio.
The screen is not responding to
touch or you're unable to write or
draw with the pens.
The issues persist even after you've
restarted your Android mobile
device and ensured it is on the
same network as the display.
57 smarttech.com/kb/171164
Solutions
Open the Screen Share app.
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a. On the display, open the launcher.
The launcher appears.
b. Tap Screen Share
If your network is slow or congested, Screen Share is affected. Contact your
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administrator.
Your mobile device could be connected to different access points than your
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display, which can increase latency. Turn Airplane mode on and then off on your
mobile device to try to connect to a closer access point.
Make sure the antenna is attached to the iQ appliance.
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Sharing videos or playing video games with frequent screen updates requires
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more network bandwidth. Try reducing the video quality to improve
performance.
See Evaluating the impact of Screen Share on your network data usage on
page 36.
Your mobile device may not be optimized for sharing its screen and is limited to
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lower quality performance. Try connecting with a different mobile device.
Ensure you have the latest operating software on your Android mobile device.
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Make sure no system updates are pending for your Android mobile device. See
the mobile device's user guide for more information.
Make sure the volume on your mobile device is turned up and the display is not
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muted.
Turn up the volume on the display.
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See Convenience panel on page 6.
Make sure you have the latest operating software on your Android mobile
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device.
Restart your mobile device.
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Touch interactions are not supported while using Screen Share.
Contact your system administrator.
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