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WINCODE C342 User Manual

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C342 / C343 USER MANUAL
User Manual：C34 series
Issue Date：2017/03/31
Version 3.0

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Summary of Contents for WINCODE C342

  • Page 1 C342 / C343 USER MANUAL User Manual：C34 series Issue Date：2017/03/31 Version 3.0...

  • Page 2: Declaration

    The content of this manual is subject to change without prior notice and cannot be altered without written permission obtained from Wincode Technology Co., Ltd (hereinafter referred to as “Wincode”). No part of this manual may be reproduced or transmitted in any form by any means. This manual includes the installation instruction and detailed description of possible questions in the operation.

  • Page 3: Safety Instructions

    6. The print head is a thermal part, please do not touch it or its peripherals during printing or after printing. 7. Shut down the printer when connecting or disconnecting interfaces to avoid any damage happened. 8. Please choose designated adapter model of Wincode to connect printer accordingly. - 3 -...

  • Page 4: Table Of Contents

    C34 USER MANUAL Contents Declaration .................... - 2 - Safety Instructions ................- 3 - 1. Product Introduction ..............- 6 - 1.1 Unpacking and checking ............- 7 - 1.2 Appearance ................- 8 - 2. Setup .................... - 10 - 2.1 Setting up the printer .............
  • Page 5 C34 USER MANUAL 7. Maintenance ................... - 65 - 8. Appendix – C34 series specification ..........- 66 - - 5 -...

  • Page 6: Product Introduction

    C34 USER MANUAL 1. Product Introduction Thank you for purchasing Wincode’s C34 series label printer, this desktop label printer with reasonable price has reliable quality to provide user highly-efficient printing performance. The C34 series printer not only can print label in text or graphic formats, but owns basic function and convenient operation interface.

  • Page 7: Unpacking And Checking

    C34 USER MANUAL 1.1 Unpacking and checking Unpacking the package, and refer to the below packing list to check whether any part is damaged or missing in transit. If this incident has been happened, please contact with local dealer or distributor for further assistance. Label Printer CD Disc Quick Installation Guide...

  • Page 8: Appearance

    C34 USER MANUAL 1.2 Appearance (Figure 1: Front View) (Figure 2: Rear View) - 8 -...
  • Page 9 C34 USER MANUAL (Figure 3: Inside View) - 9 -...

  • Page 10: Setup

    C34 USER MANUAL 2. Setup 2.1 Setting up the printer 1.) Place the printer on the flat surface. 2.) Make sure the power switch is OFF. 3.) Choose corresponding cable (RS232 or USB 2.0) to connect printer with computer. 4.) Plug the DC power cord into the power slot and plug the AC power cord into a socket on the wall.

  • Page 11: Ribbon Loading

    C34 USER MANUAL 2.2 Ribbon Loading 1” core (300m length ribbon) Open the ribbon cover and top cover; Install an empty paper core onto the ribbon take-up spindle; Install a ribbon onto the ribbon supply spindle. - 11 -...
  • Page 12 C34 USER MANUAL 0.5” core (100m length ribbon) Open the ribbon cover and top cover; load the 0.5” ribbon cap into the right of the top inner cover. - 12 -...
  • Page 13 C34 USER MANUAL 2) Pull back the pressing lever, then load the right side of ribbon first into the ribbon supply mechanism. The left side of ribbon supply spindle needs to be connected with bulge part of left supply mechanism completely (Turn the gear until the bulge part in the notch of spindle).
  • Page 14 C34 USER MANUAL 3) Load the right side of paper core first into the ribbon take-up mechanism. The left side of ribbon take-up spindle needs to be connected with bulge part of take-up mechanism completely. (Turn the gear until the bulge part in the notch of spindle).
  • Page 15 C34 USER MANUAL 4) Pull the ribbon to bypass print head and then attach the ribbon leader on the empty paper core with tapes, then rotate the ribbon rewind wheel until ribbon surface has no wrinkle; Close the ribbon cover to finish ribbon installation. - 15 -...
  • Page 16 C34 USER MANUAL 5) Ribbon Installation Path - 16 -...

  • Page 17: Label Loading

    C34 USER MANUAL 2.3 Label Loading 1) Press the label holder button to fit the width of the label, and then place a label roll into the holders. - 17 -...
  • Page 18 C34 USER MANUAL 2) Pull the label paper through the rubber roller and push the both sides of label under the label guides. Close the top cover to finish label installation. - 18 -...
  • Page 19 C34 USER MANUAL 3) Label installation pat - 19 -...

  • Page 20: Cutter Installation (Optional)

    C34 USER MANUAL Cutter Installation (Optional) 1) Turn off the power and disconnect all the cables attached. 2) Open the up cover and take off the front cover. 3) Place the cable into the cable trough at the right. - 20 -...
  • Page 21 C34 USER MANUAL 1) Place the module onto the position of the front cover, close the up cover. 2) Open the bottom cover and take out the cable of the cutter. - 21 -...

  • Page 22: 1Label Installation

    C34 USER MANUAL 3) Place the cable at the motherboard and then close the bottom cover. 2.4.1Label Installation 1) Follow to load on the label. 2) Pull out the front of the label through the drop-out hole, close the cover. - 22 -...

  • Page 23: Peeler Installation (Optional)

    C34 USER MANUAL 2.5 Peeler Installation (Optional) The cable The iron piece and spring The peeler module 1) Turn off the power and disconnect all the cables attached. 2) Open the up cover and take off the front cover. 3) Place the cable into the cable trough at the right. - 23 -...
  • Page 24 C34 USER MANUAL 4) Place both of the modules into the hole on the left and the right side of the low cover. - 24 -...
  • Page 25 C34 USER MANUAL 5) Put the spring onto the right side of the upper iron piece, place the arrow of the iron piece forward and then install it on the low inner cover. 6) Push the peeler module to the front and then close the up cover. 7) Open the bottom cover, take out the cable of the peeler.

  • Page 26: 1Label Installation

    C34 USER MANUAL 2.5.1Label Installation 1) Follow to load on the label. 2) Tear the first label, place the back tape through the front of the iron piece on the peeler. 3) Push the peeler to the front and then close the up cover. - 26 -...

  • Page 27: Driver Installation

    C34 USER MANUAL 3. Driver installation The printer support USB, COM and TCP/IP connection. For Wi-Fi, Ethernet, please use TCP/IP connection; for BT(Bluetooth), RS-232, please use COM connection. IstallDriver is an execution file of WinLabel, the user can find and execute it at the start menu after installed WinLabel.

  • Page 28: Printer Installation

    C34 USER MANUAL 3.1 Printer Installation Step1 Open WinLabel software and click InstallDriver, the user will see the figure below. Connect the printer to the computer with USB / RS-232 / LPT cable and press Next. Step2 Choose the model of the printer and then click “Next”. - 28 -...
  • Page 29 C34 USER MANUAL ➢ USB connection: the program will select the port of the printer automatically. ➢ RS-232, LPT connection: please select the correspond COM or LPT. ➢ Ethernet, WIFI and IP Sharer connection: please select “add ICP/IP port”  Use automatically search: It will search the whole printers that connected to the internet, the program will bring the user to the selected printer IP and the number of port automatically.
  • Page 30 C34 USER MANUAL Step3 If the information is correct, click “Next” to start the installation. Step4 Installing - 30 -...
  • Page 31 C34 USER MANUAL Step5 “Windows Security”, please select “continue the installation”. Step6 The Installation Finished window. - 31 -...

  • Page 32: Install Driver With "Add A Printer" In Microsoft

    C34 USER MANUAL 3.2 Install Driver with “Add a Printer” in Microsoft Use the “add new printer” at the control panel of Microsoft to install the driver • Windows 10 Platform 1) Click “Start” > “Setting” > “Devices”> “Printers & scanners” 2) Click “Add a printer or scanner”...

  • Page 33: Printer Installation

    C34 USER MANUAL • Windows XP Platform 1) Enter “Printers and Faxes” from the control panel or click “start” and select “Setting” > “Printers and Faxes” 2) Click “Add a printer” > “Add a printer wizard” 3.2.1 Printer Installation (Take windows 10 for example 1) Follow the step above, select “The printer that I want isn’t listed”...
  • Page 34 C34 USER MANUAL 2) Choose a printer port • For USB, COM, LPT printers, please select “Use an exist port”, choose the type of connected port, click “Next” (Go to step “6)”) • For TCP/IP printers, please select “Create a new port”, choose the type of connected port, click “Next”...
  • Page 35 C34 USER MANUAL 3) Key-in the IP address of the printer and then click “Next”. 4) Wait for TCP/IP port dectecting. - 35 -...
  • Page 36 C34 USER MANUAL 5) Select “Custom”, enter “Settings”, key-in the port name, printer name or IP address, for Protocol select “Raw”, for Port Number key-in “9100”, select “OK” > “Next”. - 36 -...
  • Page 37 C34 USER MANUAL 6) Choose the printer driver that you wanted to install, select the manufacturer listed at the left and then select the printer driver at the right, click “Next”. *If the same driver has been installed, it will show the following window, select “replace the current driver”, click “Next”.
  • Page 38 C34 USER MANUAL 7) Enter the printer name, click “Next”. Select “Do not share this printer” click “Next”. - 38 -...
  • Page 39 C34 USER MANUAL 9) The user may select “Set as the default printer”, click “Finish”. - 39 -...

  • Page 40: Printing Setup (Driver Setup)

    C34 USER MANUAL 3.3 Printing Setup (Driver Setup) 3.3.1 Page Setup Item Description ➢ Paper/Layout Name：Choose paper size (4 x 3 inch and 2 x 1 inch); User can also define frequently-used paper size by adding new label format. ➢ Directions：Portrait and landscape (rotate 90 degrees);...

  • Page 41: Media Settings

    C34 USER MANUAL 3.3.2 Media Settings Item Description Media Mode: Thermal Transfer and Direct Thermal. settings “Thermal Transfer” mode means that printer needs to be loaded ribbon for printing label. “Direct Thermal” mode means that printer does not need to be loaded ribbon but need to load thermal paper.
  • Page 42 C34 USER MANUAL ➢ “Black Line” is the thickness in each black line. ➢ Thickness offset means that the paper needs to be moved a distance after each black line movement (This function is not open). Continuous： ➢ Continuous label type: Ignoring the gap and mark of label ➢...

  • Page 43: Sensor Calibration

    C34 USER MANUAL 3.3.3 Sensor Calibration Please run the sensor calibration after the label material has been changed, if it is the same material but different size and then only need to adjust the page setup of WinLabel. It is recommended to use the auto detection, if there are specific materials that the sensor cannot detect, and then switch to manual setup, select the sensor strength and set the numeral of the sensor (The value range of sensor is from 5 to 100, less value is more sensitive)

  • Page 44: Options

    C34 USER MANUAL 3.3.4 Options Item Description Use Current Printer Settings: the default setting After Print Remove tick option would have below several options ➢ None: The label is stopped after printing last label. ➢ Tear off: The label gap is stopped at the tear off position to let user easily tear off label.
  • Page 45 C34 USER MANUAL The tear off position is adjustable as long as ticking “Tear Off Position” option. ➢ Peeler: Peeler module can peel labels continuously while printing. The printer will run the next label after removing peeled label. Peer position can be adjustable as long as ticking “Peel Off Position”...
  • Page 46 C34 USER MANUAL User User can fill up printer commands in this dialog when it is needed. Select Commands and press “…”, a new window will pop out and the use can type in the commands. - 46 -...

  • Page 47: Tools

    Label Feed：Order printer to deliver a label come out ➢ Send to Printer Printer Command: Send commands to the printer, please refer to the Wincode’s Command Manual. ➢ Files：Select a command file (*.prn) from the stored space of computer - 47 -...

  • Page 48: About

    C34 USER MANUAL 3.3.6 About WinLabel driver version - 48 -...

  • Page 49: Winlabel Tool Suite

    C34 USER MANUAL 4.WinLabel tool suite 4.1 Software Introduction WinLabel tool suit is supported the below platform: Windows XP SP3, Vista, Windows 7, Windows 8, Windows 8.1, Windows10, Server 2003, Server 2008, Server 2012 and Server 2012R2 operation system (32 bit and 64 bit). Note: The monitor resolution needs to have at least 1024 x 768 for normal use.

  • Page 50: Software Installation

    C34 USER MANUAL 4.2 Software Installation Click “WINLABEL_SETUP.EXE” file in the CD disc, and then choose a preferred language (traditional Chinese, simplified Chinese, and English) and input a stored path to finish software installation. - 50 -...

  • Page 51: Winlabel Label Editing Software

    C34 USER MANUAL 4.3 WINLABEL Label Editing Software ➢ The Welcome screen ➢ The main screen - 51 -...

  • Page 52: Update Settings And Update Check

    C34 USER MANUAL 4.4 Update settings and update check After entering to the WinLabel program, click the “Check for Update” icon in the “TOOLS” page and check if it is the latest version. Then program can be updated automatically. Besides, user can click “Update Settings” icon to adjust update settings - 52 -...

  • Page 53: Firmware Update Tool

    C34 USER MANUAL 4.5 Firmware update Tool ➢ When user get the *.ulf file from the manufacturer, please execute the file under the interface WinLabel installed. The system will auto connect the firmware update tool. After confirm the version please press “burn” and wait until the “update finished”...

  • Page 54: Printer Utility

    C34 USER MANUAL 5. Printer Utility Item Description Interface port Interface port selection: USB, RS232, LPT (Centronics), Ethernet. Printer While printer is connected to the computer, the program can automatically detect selection printer equipment. Then user can select a printer from a pulldown list. - 54 -...
  • Page 55 C34 USER MANUAL Port settings When RS-232, Ethernet selected, click for interface settings ➢ RS-232: bps, data bit, parity check, stop bit, flow control selection. ➢ Ethernet: auto or manual insert selection Download The current printer setting information can be showed in the Printer Summary area. information Upload The setting information in the Printer Utility will be uploaded to the printer.

  • Page 56: Printing Summary

    C34 USER MANUAL 5.1 Printing Summary ➢ Listing printer information Send Command window ➢ Start Calibration Please run the sensor calibration after the label material has been changed, if it is the same material but different size and then only need to adjust the page setup of WinLabel. It is recommended to use the auto detection, if there are specific materials that the sensor cannot detect, and then switch to Printer...
  • Page 57 C34 USER MANUAL File Send the selected file to the printer and then print the files on the Management list Send Send command to the printer, please refer to the Printer Command command Manual. Unit- Tools Printing unit: millimeter (mm), centimeter (cm), inch (in.) page - 57 -...

  • Page 58: Settings

    C34 USER MANUAL 5.2 Settings 1) Print Job Item Description Printing Speed(mm) Select required speed Printing Darkness Select required parameters from 0 to 15; adjust the printer head temperature (8 is recommended for wax ribbon) Device Selection Normal, tear-off, peel-off and cutter modes are selectable. Printing Mode Direct Thermal and Thermal Transfer modes are selectable Feed Position Offset (After...
  • Page 59 C34 USER MANUAL 2) Media Item Description Sensor-Label Sensor Which sensor is using; Reflective and Transmissive Sensor-Sensor Sensitivity Low/Middle/High are selectable Label-Label Type Label with Gaps, Label with Black Line, and Continuous label are selectable Label-Paper Width The user can enter the parameter. (default: 4 inches) Label-Paper Length The user can enter the parameter.
  • Page 60 C34 USER MANUAL 4)System Item Description Setup-Keyboard Input country The default is US Keyboard Setup-On-screen display English, Traditional Chinese, Simplified Chinese, Spanish, Italian, language Vietnamese. Setup-LCD Contrast Review the LCD contrast settings . Setup-Buzzer volume Rreview the Buzzer volume settings in the printer Setup-Feed after cover closed Close / Open Setup-label used up...

  • Page 61: File Management

    C34 USER MANUAL 5.3 File Management Item Description Get the file list To get the file list in C:[RamDisk], D:[FlashDisk] or E:[SDcard] Format the target disk Initialize the disk Delete selected file Delete the selected file Delete all the file Delete all the file in the storage area Print selected file Print out the selected file.

  • Page 62: Send Command

    C34 USER MANUAL 5.4 Send Command Item Description Edit Zone Edit the command • Clear the current edit zone：to clear the command in the current edit zone • Clear all the edit zone：to clear all the command in the edit zone •...

  • Page 63: Led Indicators And Button Explanation

    C34 USER MANUAL 6. LED indicators and button explanation C342/C343 model is equipped a feed button (white and red LED color) Display status Possible Solution problem Feed White LED always on : Wait for the print job Button Ready White LED flash :...
  • Page 64 C34 USER MANUAL LED twice and white insufficient. LED twice Feed button function Printer current status Printer status after pressing Feed button once Ready Printer will deliver a label out Printing Printer will pause printing action Pause Printer will cancel pause status Error (Red LED flash) Printer will execute the remaining job if the error issue has been solved Error (Red LED flash)
  • Page 65 C34 USER MANUAL 7. Maintenance The followings are some steps and methods to suggest user to proceed simple maintenance on the printer. 1) Turn off the power firstly, and then open the top cover of printer. 2) Take out the ribbon and locate the print head. (If printing process is just finished, user needs to wait print head cooling before proceeding maintenance procedure) 3) If print head is adhibited label paper or some dirt, please use a head cleaning pen or a cotton swab with 100% ethanol to clean the print head surface.
  • Page 66 C34 USER MANUAL 8. Appendix – C34 series specification C342 C343 Model Printing Thermal Transfer / Direct Thermal method 203 DPI 300 DPI Resolution 102 mm (4”) / second 75 mm (3”) / second Max. print speed 108 mm (4.25”) 110mm (4.32”)

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C343

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