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Contacting Technical Support
If you are experiencing problems not referenced in the Troubleshooting section, contact Icron Technical
Support:
www.icron.com/support
Tel: +1 604 638 3939
To help us serve you better, please include the following information with your technical support request:
•
Host computer make and model
•
Type of Operating System installed (e.g. Windows 10, macOS 10.12, etc.)
•
Part number and serial number for both the LEX and REX units
•
Make and model of any USB device(s) attached to this extender system
•
Description of the installation such as Host computer model, transmission media used and
information about the USB device(s)
•
Description of the problem
Address the returned product to:
RMA Coordinator
Icron Technologies Corporation
4664 Lougheed Highway, Suite 221
Burnaby, BC Canada
V5C 5T5
Contacting Sales
Email:
sales@icron.com
Tel: +1 604 638 3920
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