HPE Synergy 12Gb SAS Storage Maintenance And Service Manual
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HPE Synergy 12Gb SAS Storage Maintenance And Service Manual

HPE Synergy 12Gb SAS Storage Maintenance And Service Manual

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HPE Synergy 12Gb SAS Storage
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware
components and software.
Part Number: 789812-001
October 2016
Edition: 1

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Summary of Contents for HPE Synergy 12Gb SAS Storage

  • Page 1 HPE Synergy 12Gb SAS Storage Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. Part Number: 789812-001 October 2016 Edition: 1...
  • Page 2 © Copyright 2016 Hewlett Packard Enterprise. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterpriseproducts and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    HPE OneView User Guide for HPE Synergy....................27 HPE OneView Global Dashboard........................ 27 HPE Synergy Software Overview Guide ..................... 27 Best Practices for HPE Synergy Firmware and Driver Updates ..............28 HPE OneView Support Matrix for HPE Synergy ..................28 HPE Synergy Glossary ..........................28 HPE Synergy troubleshooting resources .......................
  • Page 4 12Gb SAS Connection Module specifications ......................35 Smart Array P542D Controller specifications ......................35 Acronyms and abbreviations........................36 Documentation feedback ........................38 Index ............................... 39 Contents 4...

  • Page 5: Illustrated Parts Catalog

    Illustrated parts catalog Synergy D3940 Storage Module components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Storage module enclosure spare part (on page 5)

  • Page 6: Vrm Module Spare Part

    VRM module spare part Customer self repair (on page 7): mandatory Description Spare part number 846403-001 VRM module Synergy 12Gb SAS Connection Module components Customer self repair (on page 7): mandatory Description Spare part number 758686-001 Synergy 12Gb SAS Connection Module For more information, see "Removal and replacement procedures (on page 17)."...

  • Page 7: Customer Self Repair

    For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the North American program, go to the Hewlett Packard Enterprise CSR website (http://www.hpe.com/support/selfrepair). Parts only warranty service Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
  • Page 8 Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Service de garantie "pièces seules" Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
  • Page 9 Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web (http://www.hpe.com/support/selfrepair). Servizio di garanzia per i soli componenti La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti.
  • Page 10 Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair). Parts-only Warranty Service (Garantieservice ausschließlich für Teile) Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service...
  • Page 11 Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR (http://www.hpe.com/support/selfrepair). Servicio de garantía exclusivo de componentes La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes.
  • Page 12 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website (http://www.hpe.com/support/selfrepair). Garantieservice "Parts Only" Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
  • Page 13 Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para...
  • Page 14 Customer self repair 14...
  • Page 15 Customer self repair 15...
  • Page 16 Customer self repair 16...

  • Page 17: Removal And Replacement Procedures

    Removal and replacement procedures Required tools No tools are required. Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.

  • Page 18: Storage Module Warnings And Cautions

    This symbol indicates that the component exceeds the recommended weight for one individual to handle safely. WARNING: To reduce the risk of personal injury or damage to the equipment, 10.0 kg observe local occupational health and safety requirements and guidelines for manual 22.0 lb material handling.

  • Page 19: Installing The Synergy D3940 Storage Module Enclosure

    Open the drive drawer by pressing the drive drawer handle release latch and pulling the drive drawer handle until the drawer is fully extended. Label the drive bay locations for each drive. Remove all of the drives and I/O adapters. Close the drive drawer until it clicks in the closed position, and then close the drive drawer handle.
  • Page 20 Open the drive drawer by pressing the drive drawer handle release latch and pulling the drive drawer handle until the drawer is fully extended. Install the I/O adapter from the D3940 storage module you are replacing. Close the drive drawer until it clicks in the closed position, and then close the drive drawer handle. Access OneView and accept the D3940 Storage Module.

  • Page 21: Removing And Replacing Drives

    Click Yes, replace. Monitor the task progress to verify that it is complete. Open the drive drawer by pressing the drive drawer handle release latch and pulling the drive drawer handle until the drawer is fully extended. Install drives back into the same bay position starting from the rear of the drive drawer (highest bay number) first.
  • Page 22 Remove the drive. To replace the drive, slide the drive into the bay until it is fully seated, and then close the latch handle to lock the drive in the bay. Removal and replacement procedures 22...

  • Page 23: Removing And Replacing An I/O Adapter

    Removing and replacing an I/O adapter Open the drive drawer by pressing the drive drawer handle release latch and pulling the drive drawer handle until the drawer is fully extended. Open the release lever. Remove the failed module from the frame interconnect bay. To replace the component, reverse the removal procedure.
  • Page 24 Remove the access cover. Remove the access lid. Removal and replacement procedures 24...

  • Page 25: Removing And Replacing The Synergy 12Gb Sas Connection Module

    Open the release lever. Remove the module from the frame interconnect bay. Maintain proper alignment between the storage module and the connection module. For more information, see the HPE Synergy 12Gb SAS Storage User Guide. Removal and replacement procedures 25...

  • Page 26: Removing And Replacing The P542D Controller

    In OneView, view the SAS Logical Interconnect page for alerts. Re-apply the configuration if necessary. After re-applying the configuration, the Logical JBOD and server profiles might appear to fail. These conditions should clear after powering on the servers. To replace the component, reverse the removal procedure. Removing and replacing the P542D controller Power down the compute module.

  • Page 27: Documentation And Troubleshooting Resources

    HPE OneView User Guide for HPE Synergy The HPE OneView User Guide for HPE Synergy, in the Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/synergy-docs), describes resource features, planning tasks, configuration quick start tasks, navigational tools for the graphical user interface, and more support and reference information for HPE OneView.

  • Page 28: Best Practices For Hpe Synergy Firmware And Driver Updates

    HPE OneView. The UI provides multiple views of HPE Synergy components, including colored icons to indicate resource status and potential problem resolution in messages. You can also use the Enclosure view and Map view to quickly see the status of all discovered HPE Synergy hardware.

  • Page 29: Hpe Synergy Quick Specs

    HPE Synergy Quick Specs HPE Synergy has system specifications as well as individual product and component specifications. For complete specification information, see the Synergy and individual Synergy product Quick Specs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). Documentation and troubleshooting resources 29...

  • Page 30: Component Identification

    Component identification HPE Synergy D3940 Storage Module The following components are located in the HPE Synergy D3940 Storage Module. Front panel components Item Description Storage module handle Storage module handle release latch Drive drawer handle release latch Drive drawer handle...

  • Page 31: Front Panel And Led Definitions

    Front panel and LED definitions The front panel and LED layout shown in the following illustration is an example. Depending on your specific model, the LEDs might be different. Item Status Definition Drawer status* Solid green Drive drawer is closed Flashing green Drive drawer is open Flashing amber...

  • Page 32: Side Panel

    Side panel The side panel layout shown in the following illustration is an example. Your specific model might be different. Item Description I/O adapter health LED I/O adapter bay 1 I/O adapter bay 2 Device bay numbering • 40 hot-pluggable small form factor drive bays For proper air flow, drives must be populated from back to front.

  • Page 33: Smart Drive Led Definitions

    I/O adapter health status is solid green or solid amber. Smart drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update.

  • Page 34: Specifications

    Specifications Environmental specifications Specification Value Temperature range 10°C to 35°C (50°F to 95°F) Operating -30°C to 60°C (-22°F to 140°F) Non-operating -5°C to 50°C (23°F to 122°F) Short-term Wet bulb temperature 28ºC (82.4ºF) Operating 38.7ºC (101.7ºF) Nonoperating Relative humidity (noncondensing) 20% to 80% Operating 5% to 95%...

  • Page 35: 12Gb Sas Connection Module Specifications

    I/O connection to the system board 15 W Maximum power required (approximate) 250 connect/disconnect cycles Internal SAS connector life expectancy 96 W HPE Smart Storage Battery Backup power Drives Supported drive • 6 Gb/s SAS types* • 6 Gb/s SATA •...

  • Page 36: Acronyms And Abbreviations

    Acronyms and abbreviations Advanced Data Mirroring application program interface Customer Self Repair direct attached storage electrostatic discharge FBWC flash-backed write cache host bus adapter interconnect module JBOD just a bunch of drives NVMe non-volatile memory express PCIe Peripheral Component Interconnect Express REST representational state transfer serial attached SCSI...
  • Page 37 SATA serial ATA small form factor solid-state device unit identification voltage regulator module Acronyms and abbreviations 37...

  • Page 38: Documentation Feedback

    Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

  • Page 39: Index

    Index cautions 17, 18 removal and replacement procedures 17, 18, 19, components 5, 17, 30, 32 21, 23, 25, 26 components, identification 5, 6, 30, 31 connection module 25 controller 26, 35 safety considerations 17 CSR (customer self repair) 7 safety information 17 SAS drives 5 SATA drives 5...

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