Motorola ORBIT User Manual page 27

Troubleshooting for Wi-Fi
Category
Account I am unable to login
even after registration.
Account I receive an error
message saying: "Email
ID is not registered".
Account What do I do if I forget
my password?
Account I am unable to receive a
new password although
I have used the "Forgot
password " option.
Camera When I try to view the
Camera, I get a prompt
for Camera firmware
upgrade. What should I
do?
Connectivity I am not able to access
Issues my Camera.
Help
®
Internet Viewing
Problem
Description / Error
Solution
Please check your user name and
password.
Please ensure that you have
registered with us. Tap Create
Account to create an account.
Click on the "Forgot Password" link on
https://app.hubbleconnected.com/
#lostpassword OR on your Android™
or iOS application. An email will be sent
to your registered email address.
1. The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2. There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.
Please upgrade your firmware. This
takes around 5 minutes. We push
upgrades from time to time to
improve Camera features.
Please check if the Camera is within Wi-
®
Fi range. If the LED on your Camera is
flashing slowly, please try to move the
Camera closer to the router for better
®
Wi-Fi connectivity and try again.
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