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Hitachi HT-4139-28 Troubleshooting Manual

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Download this manual See also: Maintenance Manual, Instruction Manual
HT-4139-28/48 Scanner
Troubleshooting Manual
(Error Codes and Operations)

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Summary of Contents for Hitachi HT-4139-28

  • Page 1 HT-4139-28/48 Scanner Troubleshooting Manual (Error Codes and Operations)

  • Page 3: Table Of Contents

    Contents Contents Chapter 1. Error Display 1 – 1 1.1 LED Indicate·······································································································1 – 1 1.2 Error Dialogs In Scanning··················································································1 – 2 1.3 Dialog when Scanning Suspended···································································1 – 3 1.4 Dump Information ······························································································1 – 4 1.5 How to Analyze Error·························································································1 – 8 Chapter 2.Error Codes 2 –...

  • Page 4: Chapter 1. Error Display

    Troubleshooting 1 Error Display 1.1 LED Indicate When the unrecoverable error is detected in the device, it shows in the Panel. Recover corresponding to state of POWER/STATUS/SLEEP LED as shown in below table. PANEL LED Device Status Recovery POWER STATUS SLEEP Unrecoverable error Recover according to the error...

  • Page 5: Error Dialogs In Scanning

    Troubleshooting 1.2 Error Dialogs In Scanning If error has occurred in scanning, the error message is displayed. A recoverable error displays the Recoverable Error Dialog as shown in Figure 2.1. An unrecoverable error displays the Unrecoverable Error Dialog as shown in Figure 2.2. The Error Codes are 8 digits under Error Information1.

  • Page 6: Dialog When Scanning Suspended

    Troubleshooting 1.3 Dialog when Scanning Suspended When Stop button in dialog or device stop button is pressed during scanning, Fig. 2.3 will be displayed. Fig. 2.3 Stop Confirmation Dialog...

  • Page 7: Dump Information

    Troubleshooting 1.4 Dump Information When TWAIN driver error, system down error of scanner systems, unrecoverable error, or hung-up of the TWAN driver occurs, get TWAIN driver log, memory dump of scanner and send them . Resuming operation should be done after saving failure information and recovery operation. (There may be a case that information will be overwritten.) (1) Required tools Formatted data storage device...
  • Page 8 Troubleshooting Item Contents Getting scanner dump Get scanner memory dump and download dump file. (1)Perform this when system down error or unrecoverable error occurs. The panel indicates the system down status as shown below. Do not power off. At systems down Power Supply / Status lamp ON (2)Scanner memory dump Select “All programs”...
  • Page 9 Troubleshooting (3)Get dump information from the scanner and scanner will be rebooted. Examining errors requires the following files. C:¥OCR32¥ETC32 directory OCR8F.DMP OCR8L.DMP OCR8O.DMP OCR81.DMP OCR82.DMP...
  • Page 10 Troubleshooting Item Contents Download log information file Download log information file of the TWAIN driver. The TWAIN driver acquires the dump information. Examining errors requires the following files. The following OCR32 is the OCR system setup directory. C:¥OCR32¥ETC32 directory AUXLOG.OCR ImageProcess.DMP OCRICL_IMGDMP.BMP OCRPSW32.trc...

  • Page 11: How To Analyze Error

    Troubleshooting 1.5 How to Analyze Error This TWAIN driver displays an error message when an error occurs and also save error log in a file for analysis it after you terminate your application program. Refer to 2.1 Error code list and 2.2 Error Code(Host) or TWAIN Driver user’s guide and analyze the error information that you will get from the file.

  • Page 12: Chapter 2.Error Codes

    Troubleshooting 2 Error Codes 2.1 Scanner Error Code List Some of errors are not described in this error code list. Refer to error code in the TWAIN Driver user’s guide. Table 2.1 Scanner Error Code (1/11) Error code Cause Recovery 20EC1002 The device is reserved.
  • Page 13 Check if sheet and parameter are correct 2312D10X 250F3000 Scanner mode is different. Suspend the process and power cycle to continue. 250F4000 If not recovered, get dump information (refer 250F5000 to 1.4) and contact Hitachi. 250F60XX 250F700X 250F8000 250F900X 250FA001 250FBXX0 264C0002 Un-scanned sheets remain in Continue scanning until hopper will be empty.
  • Page 14 Troubleshooting Table Scanner Error Code (3/11) No. Error code Cause Recovery 331229XY Light intensity error Front Check video level of the described surface using Maintenance Tools. X=0,4,8,9, Clean the lower mirror and cover glass of the described surface. If not recovered, replace following parts of the describe surface.
  • Page 15 Troubleshooting Table Scanner Error Code (4/11) No. Error code Cause Recovery 33124000 Sheet is ejected to the wrong Check the Gate movement using stacker (A). Maintenance Tools. If the Gate doesn't move property, replace 33124400 Sheet is ejected to the wrong following parts.
  • Page 16 33124920 Imprinting does not work. Check parameter for imprint is correct. If not recovered, get dump information (refer to 1.4) and contact Hitachi. 331261XX Paper jam at hopper area 1. Check the paper setting by the custmor. if the papers don't set properly, this error will occur.
  • Page 17 Troubleshooting Table Scanner Error Code (6/11) No. Error code Cause Recovery 331262XX Paper jam at feeding Check the transport and mechanism PC21/PC22/PC31/PC41/PC42/PC43 Detector information using Maintenance Tools. Clean the transport and PC21/PC22/PC31/PC41/PC42/PC43 Detector, then run Procedure of Auto Calibration. If not recovered, replace following parts. #23 DRV PK-ASSY #24/25 MAIN PK-ASSY (28 or 48) PC21/PC22/PC31/PC41/PC42/PC43...
  • Page 18 Troubleshooting Table Scanner Error Code (7/11) No. Error code Cause Recovery 33128001 Sheet length error during Compare Sheet Setting Length and actual feeding. sheet length. 33128002 Check PC22 Detector information using Maintenance Tools. Clean the PC22 Detector, then run Procedure of Auto Calibration. If not recovered, replace following parts.
  • Page 19 Troubleshooting Table Scanner Error Code (8/11) No. Error code Cause Recovery 33128701 Sheets remain in the ― Check the described Detector information scanner. using Maintenance Tools. 33128711 PC11 Clean the described Detector, then run 33128721 Procedure of Auto Calibration. 33128712 PC20 If not recovered, replace following parts.
  • Page 20 Troubleshooting Table Scanner Error Code (9/11) No. Error code Cause Recovery 33128AXX Detect multiple feeding. Check If the piece of paper remains of the Ultra sonic sensor part. Check the Ultra sonic sensor level using Maintenance Tools. Clean the Ultra sonic sensor, then run Procedure of Auto Calibration.
  • Page 21 Troubleshooting Table Scanner Error Code (10/11) No. Error code Cause Recovery 60222500 A scanner abnormal line was Check connection of scanner and reboot generated. the scanner and the host. 60222523 If not recovered, replace following parts. 60222526 1. #97 USB cable. 60222527 2.
  • Page 22 No. Error code Cause Recovery 90E0XXXX Control program error. Suspend process, power cycle scanner and PC to resume process. 90E9XXXX If not recovered, get dump information 90EAXXXX (refer to 1.4) and contact Hitachi. 90EBXXXX 90ECXXXX 95E0XXXX 99E0XXXX 99E9XXXX 99EAXXXX 99EBXXXX 99ECXXXX 9AE0XXXX...

  • Page 23: Error Code (Host)

    If not recovered, get dump has occurred. (No printing) information (refer to 1.4) 23G00203 - An anti-double-scan printing check 1 error and contact Hitachi. has occurred. (Printing, Uncertain) 23G00204 An anti-double-scan printing check 1 error has occurred. (No printing, Uncertain)
  • Page 24 If not recovered, get dump 33G00201 Width check error has occurred. (Long) information (refer to 1.4) and 33G00202 Width check error has occurred. (Short) contact Hitachi. 33G00211 Mixed width check error has occurred. (Long) 33G00212 Mixed width check error has occurred.
  • Page 25 If not recovered, get dump 33G00B12 - A four-point-coordinates recognition information (refer to 1.4) and warning error has occurred. (Top or contact Hitachi. bottom shape abnormality error) 33G00B13 - A four-point-coordinates recognition warning error has occurred. (Left end straight advancement error)
  • Page 26 If not recovered, get dump 33G00C04 A four-point-coordinates recognition information (refer to 1.4) and warning error has occurred. (Uncertain at contact Hitachi. the right end(color)) 33G00C05 A four-point-coordinates recognition warning error has occurred. (Width error at the top(color))
  • Page 27 00040002 Hopper empty control specification error If not recovered, get dump 00040003 Hopper position specification error information (refer to 1.4) and 00040004 Scanning speed specification error contact Hitachi. 00040005 Automatic scanning mode specification error 00040006 Inter-sheet gap specification error 00040007 Picking roller specification error...
  • Page 28 00040205 Printing character count specification error If not recovered, get dump 00040207 Anti-double-scan printing specification information (refer to 1.4) and error contact Hitachi. 00040211 Printable check specification error 00040212 Printable check specification's specification error 00040221 Anti-double-scan printing check 1 specification error...
  • Page 29 00040244 If not recovered, get dump Printing character thickness specification information (refer to 1.4) and error contact Hitachi. 00040301 Sheet length specification error Check feed setting again 00040302 Sheet width specification error Refer to Appendix of this 00040303 Sheet thickness specification error...
  • Page 30 00040313 Sheet thickness specification error If not recovered, get dump (Standard value) information (refer to 1.4) and 00040314 Sheet thickness specification error (Step contact Hitachi. Height value) 00040315 Sheet thickness specification error (Ultrasonic multi-feed detection length) 00040316 Sheet skew check specification error...
  • Page 31 00040323 Maximum mixed sheet length If not recovered, get dump specification error information (refer to 1.4) and 00040324 Sheet length check moderation contact Hitachi. specification error 00040325 Sheet length device check cancellation specification error 00040326 Window width specification error 00040327 Sheet thickness specification error (Mixed...
  • Page 32 (Front side) If not recovered, get dump 00040402 Scanning image side count specification information (refer to 1.4) and error (Back side) contact Hitachi. 00040403 Scanning image kind specification error 00040404 Halftone type specification error 00040405 Input resolution specification error (X-axis)
  • Page 33 If not recovered, get dump 00040415 Gamma specification error (RGB) information (refer to 1.4) and 00040416 Coloring specification error (RGB) contact Hitachi. 00040417 Highlight specification error (Red) 00040418 Shadow specification error (Red) 00040419 Gamma specification error (Red) 0004041A Highlight specification error (Green)
  • Page 34 00040502 Skew correction specification error If not recovered, get dump 00040503 Image cropping specification error information (refer to 1.4) and 00040504 Image rotation specification error contact Hitachi. 00040505 Image movement specification error 00040506 Out-of-image-area color specification error 00040507 Frame drawing specification's...
  • Page 35 If not recovered, get dump error (NULL after '[' specification) information (refer to 1.4) and 00040613 Numbering print content specification contact Hitachi. error ('[' after '[' specification) 00040614 Numbering print content specification error (No ']' after '[' specification) 00040615 Numbering print content specification...
  • Page 36 00040642 Numbering print content specification If not recovered, get dump error (*: Excess digits) information (refer to 1.4) and 00040651 Numbering print content specification contact Hitachi. error (¥: Double specification) 00040652 Numbering print content specification error (¥: Excess digits) 00040661 Numbering print content specification...
  • Page 37 00040701 Decimal point specification's specification Check image setting again error If not recovered, get dump information (refer to 1.4) and contact Hitachi. 00040801 Barcode recognition specification error Check recognition setting again 00040802 Barcode recognition count specification error Refer to Appendix of this...
  • Page 38 00041002 Light-source color combination check If not recovered, get dump error information (refer to 1.4) and 00041003 Anti-double-scan printing combination contact Hitachi. error 00041004 Paper thickness check combination error 00041005 Scanning image side count combination error 00041006 Printing place combination check error...
  • Page 39 If not recovered, get dump 00041305 Numbering feed speed anti-double-scan information (refer to 1.4) and printing combination error contact Hitachi. 00041306 Numbering feed speed printing location combination error 00041307 Numbering feed speed paper thickness check combination error 00041308 Numbering feed speed mixed paper...
  • Page 40 If not recovered, get dump 00041405 Mixed paper size combination error information (refer to 1.4) and (Paper length) contact Hitachi. 00041406 Mixed paper size combination error (Paper width) 00041407 Double-check combination error (Paper length) 00041408 Double-check combination error (Paper...
  • Page 41 00041502 Scanning image kind side count If not recovered, get dump combination error information (refer to 1.4) and 00041503 Halftone image combination error contact Hitachi. 00041504 Color image combination error 00041505 Resolution matching error 00041506 Resolution scanning image kind matching error...
  • Page 42 If not recovered, get dump level 1 combination error information (refer to 1.4) and 00041514 Resolution and numbering feed speed contact Hitachi. level 2 combination error 00041515 Resolution and numbering feed speed level 3 combination error 00041516 Resolution and numbering feed speed...
  • Page 43 Check image setting again combination error If not recovered, get dump 00041802 Barcode recognition image type information (refer to 1.4) and combination error contact Hitachi. 00041803 Barcode recognition count combination error 00041901 Window width paper size combination Check sheet setting again. error (Width)
  • Page 44 Cause Recovery 90G00001 A version error has occurred. (Device Check software version. control) Get dump information (refer to 1.4) and contact Hitachi. 90G00002 A version error has occurred. (Color image editing) 90G00003 A version error has occurred. (Feature information error) 90G00101 A sequence error has occurred.
  • Page 45 Check image setting again If not recovered, get dump 01050002 Four-point-coordinates acquisition flag information (refer to 1.4) and error contact Hitachi. 01050004 Scanning mode flag check error 01070001 Specification image type error Check sheet check setting again 01070002 Sheet double-check execution flag error...
  • Page 46 If not recovered, get dump information (refer to 1.4) and contact Hitachi. 01180001 Feature information flag error Get dump information (refer to 1.4) and contact Hitachi. 01180002 Feature information name error 011B0001 Feature information name error 011C000 Feature information name error...
  • Page 47 90G00302 A file read error has occurred. information (refer to 1.4) and 01180011 Read error (Header reading) contact Hitachi. 01180012 Read error (Header inconsistency) 01180013 Read error (Table reading) 01180014 Read error (Next table seeking) 01180015 Read error (Feature reading)
  • Page 48 011C002 Write error (Feature information file) If not recovered, get dump information (refer to 1.4) and contact Hitachi. 90G00304 A file access error has occurred. 011B0031 File size acquisition error Suspend the process and power cycle to continue.
  • Page 49 Check setting up If not recovered, get dump 00020001 information (refer to 1.4) and Specified-device number error contact Hitachi. 00020002 Feature information flag error Suspend the process and power cycle to continue. 00020003 Feature information name error If not recovered, get dump 00030001 Paper information table pointer error information (refer to 1.4) and...
  • Page 50 00061101 Ejection printing place specification error If not recovered, get dump (Front side) information (refer to 1.4) and 00061201 Ejection printing place specification error contact Hitachi. (Back side) 00062001 Scan image acquisition image specification error (Out-of-range specification) 00062002 Scan image acquisition image...
  • Page 51 Check setting up occurred. If not recovered, get dump information (refer to 1.4) and 90G0A501 - A non-PP installation error has occurred. contact Hitachi. 99G00101 A memory allocation error occurred. Check the usage status of PC memory) 99G00102 A memory shortage error has occurred.

  • Page 52: How To Recover Error

    Troubleshooting A-1 How to Recover Error Sometimes continuous scanning will be suspended due to paper jam or other reasons. In that case put sheets that have not been scanned on the hopper and continue scanning process. (There are some software/ hardware errors that cannot be recovered.) A sample of error recovery is shown below.

  • Page 53: Notes On Four-Point Detection

    Troubleshooting A-2 N otes on Four-point detection This TWAIN driver detect four points from the scan image. The area to distinguish the background and the sheet because the background becomes black in our scanner is necessary. To detect four points of the sheet, this TWAIN driver usually detects it from the black and white image.( If it is a multilevel image, it makes it to binary.) Therefore, the clear area (area that becomes white) is 3mm or more necessary for surroundings of the sheet.
  • Page 54 Troubleshooting You can select "Conduct the color Four-point detection" when there is a multilevel image. It detects four points from the difference of brightness with the background color. Therefore, four points can be detected even if there is a color in the clear area. However, when a lot of colors near the black are included in the area where the difference of brightness is measured, four points are not correctly detected.

  • Page 55: Notes On Four-Point-Coordinates Recognition Errors

    Troubleshooting A-3 N otes on Four-Point-Coordinates Recognition Errors Four-point-Coordinates Recognition errors may occur depending on the status of images having been scanned. These errors occur when the four corners of a sheet failed to be detected. These errors are usually caused from the following problems. (1) Error resulting from soil at the reference side - This error occurs when white vertical noise is made due to dust such as paper dust.

  • Page 56: Note For Sheet Check

    Troubleshooting Note for sheet check There might be cases that dual feeding error and size invalid error occurs however the sheet checking is enabled. Check images comparing the originals and scanned data. There might be cases that sheet check does not work correctly under some conditions below. Sheets are adhere and feed.

  • Page 57: Notes On Numbering

    Troubleshooting A-5 Notes on Numbering If a numbering error occurred, check the image and numbering on the last ejected sheet and all the sheets ejected by recovery. If you do not check the ejection, the numbering may not be on the sheets of several pages before the last sheet.

  • Page 58: Notes On Patchcode

    Troubleshooting A-6 Notes on PatchCode The specification of the patch cord that can be recognized by this TWAIN driver becomes it as follows. item specification Patch type that can be recognized 1､2､3､4､6､T PatchCode The wide bars(PBF) 5.08mm±0.25mm(0.20±0.01inches) Size The narrow bars(PBT) 2.03mm±0.25mm(0.08±0.01inches) Spaces (PS) 2.03mm±0.25mm(0.08±0.01inches)
  • Page 59 Troubleshooting Clear area 6.35mm 6.35mm 6.35mm 6.35mm Clear area Patchcode Recognition Orientation Horizontal: 6.35mm 6.35mm 6.35mm Leading edge of the document (fed into transport first) 95.25mm Patchcode detection condition (Patch area) Vertical: 6.35mm Leading edge of the document 6.35mm (fed into transport first) Patchcode detection condition 6.35mm (Patch area)

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