Summary of Contents for Flying Voice Technology FIP11W
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User Manual FIP11/FIP11W/FIP11WL V1.0 V1.0 Copy Right 2011 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED Revision time: 2015-3-2 18:00...
Revision Record: Version Date Author Firmware Version Applicability V1.0 2016-01-08 Sherry V1.0 V1.0 Copy Right 2011 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED Revision time: 2015-3-2 18:00...
Table of Contents Introduction..................................................7 Thanks for Purchasing FIP11/FIP11W/FIP11WL..........................................7 Package Contents....................................................7 Installing..................................................... 8 Assembling the Phone and Connecting to the Network........................................8 Mounting the Phone to the Wall................................................8 Turning on the Phone................................................... 8 Connect to the Internet..................................................9 2.4.1 Via Wired..........................................................9...
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Black List......................................................28 Muting a Call.......................................................28 Placing a Call on Hold..................................................28 Three Way Conference Calls................................................29 Attended Transfer....................................................29 Unattended Transfer..................................................30 5.10 Forwarding Calls................................................... 30 5.11 Call Waiting....................................................31 5.12 Ending a Call....................................................31 5.13 Viewing and Returning Missed Calls............................................31 5.14 Text Message....................................................
Introduction 1.1 Thanks for Purchasing FIP11/FIP11W/FIP11WL Thank you for purchasing FIP11/FIP11W/FIP11WL. The FIP11/FIP11W/FIP11WL which has 4 lines is a full-featured VoIP (Voice over Internet Protocol) phone that provides voice communication over an IP network. This phone functions not only much like a traditional phone, allowing to place and receive calls and enjoy other features that traditional phone has, but also it own many data services which you could not expect from traditional telephone.
Installing 2.1 Assembling the Phone and Connecting to the Network 1) Plug one end of the coiled phone cord into the left side of the phone base. 2) Plug the other end of the handset cord into the jack at the bottom of the handset. 3) If you are using an external power source, push the power cord into the power supply, and plug the power supply into the phone base unit.
5) After the sequence, the phone will display date & time, lines status for the phone, and FIP11/FIP11W/FIP11WL is started normally. Note: If the phone does not provide this screen, re-confirm installation and connections. If these are incorrect, try unplugging the phone and plugging it back in again.
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From webpage: Step 1.Login the web and then open Network/Wireless webpage. Step 2.Highlight one Wi-Fi and the words will get larger, following is one example: FLYINGVOICE Page 10 of 86...
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Step 3.Press the button to connect to the E3CALL_SZ. Step 4.If the Wi-Fi need authentication, choose the authentication and fill in the password, then choose the button to connection Step 5.If the AP have connected, then connection status will change like following picture and the icon of wireless will display linked. FLYINGVOICE Page 11 of 86...
Get Familiar with FIP11/FIP11W/FIP11WL 3.1 Front Panel Part Name Description of function Front Panel Handset top For the placement of handset (Receiver cradle end) Hook switch For hang-up and hang-off of handset To prevent the handset from dropping Cradle latch when it is wall-mounted.
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These keys are used as soft keys. These can be used for item selection or control on the LCD screen. Soft keys The softkey’ function depends on their corresponding content displayed on the LCD at that time. Press it to access to menu items: such as Menu phonebook, multi-functional key, and call history and so on.
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The Redial key is used to redial the last Redial dialed number automatically. Handsfree Press it to use Handsfree Enters numeric digits for initiating a call Numeric or for entering configuration Keypad information. The phone display state through the light colors LOGO The logo of flyingvoice...
3.2 Rear Panel Part Name Description of function Rear Panel Line Headset console, connect to headset DC 5V Power port Insert usb for storage Connects to a PC. Internet Connects to the Ethernet switch, router or Internet. 3.3 LEDs Indicator Color Status Description...
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Name Description of function To display the current date. Date Date format is mm/dd To display the current time. Time Time format is mm:ss (A or P) Phone Numbers To display the phone number of lines. To display the status of lines. Lines The icon means unregistered.
User can use MENU, soft key and button to browse, modify and configuration the phonebook, multi-functional keys, network, accounts, factory default and so on. 4.1 Items The table below lists Menu items which FIP11/FIP11W/FIP11WL included: Main menu Menu Items Submenu Items...
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4.2Recived Box To list the latest 100 records of received message and sent message. 4.3SentBox 5BlackList 5.1NewEntry To configuration the blacklist, max record is 100. 6.1Call Waiting To enable or disable call waiting 6Preferences 6.2Auto Answer To enable or disable auto answer. 7.1Bell Type1 7.2Bell Type2 7.3Bell Type3...
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9.1.5Phone Number To set the phone number of line1. 9.1.6SIP Domain To set the SIP domain name or domain name of line1. Name 9.1.7SIP Server To set the SIP server IP address of line1. 9.1.8SIP Server Port To set the SIP server port of line1. 9.1.9Outbound Proxy To set the outbound proxy IP address or domain name of line1.
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11.2Date(m/d/y) 12.1.1MWI Enable To enable or disable voice mail of line1 12.1Line 1 12.1.2Voice Mail 12Voice Mail To set the voice mail number of line1. Number 12.2Line 2 Same to 12.1 13.1WAN To view the current Internet port’s connection type, or to change the Connection Type Internet port connection type from Static, DHCP and PPPoE.
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13.13802.1p Priority To view the802.1p Priority, or to change the802.1p Priority. 14.1.1WifiConnection Choose the connection type from Static and DHCP Type To view the current Internet port IP address, or to change the Internet 14.1.2CurrentIP port IP address. 14.1Wireless Settings 14.1.3CurrentNetmask To view the Current Netmask, or to change the Current Netmask.
20LCD Contrast To view and change the contrast of LCD. Press it to logout LCD. FIP11/FIP11W/FIP11WL will memory the password if user has input the password when access to 9Accounts and FIP11/FIP11W/FIP11WL will 21Login/Logout not request the password if user access to it again.
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6) Press the save softkey button to save changes. 7) Press button or delChr softkey button to delete one digit or a character. 8) Press the cancel softkey button to cancel changes and back to the up level. 9) The password which need when access to Accounts item is the same as the one of admin mode when login Web, default is null. FLYINGVOICE Page 23 of 86...
Step 2.Connect the headset, press the headset button and dial phone number, followed by the # or wait 5 seconds, FIP11/FIP11W/FIP11WL will dial out the phone number Step 3.Press the speaker button and dial phone number, followed by the # or wait 5 seconds, FIP11/FIP11W/FIP11WL will dial out the phone number...
5.2.5 Using Speed Dial Adding a speed dial: Below are the steps to add a speed dial from menu, User can also set speed dial from you PC using FIP11/FIP11W/FIP11WL Web Interface. FLYINGVOICE Page 25 of 86...
button access to the menu items, and use the up and down button to choose 2. Multi-Function Key Step 1.Press Step 2.Configuration one Multi-Function Key to speed dial according to the prompt. Making speed dial: Press the Multi-Function Key corresponding to speed dial to make call immediately. 5.2.6 Using Dial Plan Adding one dial plan:...
Step 2.Pressing the speakerphone, or Step 3.Lifting the handset, or Step 4.Auto-answer: if auto-answer is enabling, FIP11/FIP11W/FIP11WL will answer the phone automatically when there is a call incoming Enable auto-answer: press button to access to the menu items, then use the up and down button to choose 6 Reference, set auto-answer enable according to the prompt.
If user added a black list, FIP11/FIP11W/FIP11WL will forbid the phone number incoming. Adding a black list: There are two ways to add black list, one is from menu, and the other is from your PC to use FIP11/FIP11W/FIP11WL’s webpage. From menu: Step 1.Press...
Step 2.User can input the phone number to make call Step 3.Pressing the button again to release the previously Hold state and resume the bi-directional media. 5.7 Three Way Conference Calls Step 1.To initiate a conference call, press the button during an active call and the first call is placed on hold, and you will hear a dial tone.
Step 1.To initiate an unattended (blind) transfer; press the XFER softkey button during an active call. The first call is placed on hold and you will hear a dial tone. Step 2.Now dial the second person’s telephone number with immediately ending char “#”, FIP11/FIP11W/FIP11WL will transfer phone automatically and you will be disconnected from the call.
5.11 Call Waiting Before using call waiting, you should enable it firstly, and default is enabling. During an active call: Step 1.If call waiting is enabled, call waiting alerts you with ringing if there is another call is incoming, and the associate line button will change to red blinking, press the line key of the second call to answer the second call with the first call holding, pressing the line button of the first call to back to the first call with the second call holding.
Step 1.press the softkey button under miss to view the call. Step 2.Press the softkey button under dial to return the missed call. • If the LCD screen does not show a missed call, you can return a call from the Missed Call list: Step 1.Press the button.
Step 4.Press the ok softkey button to input receivers’ phone number. Note: FIP11/FIP11W/FIP11WL support group mails, user can send one message to 10 friends or family one a time; Press the ok softkey button to access to configuration the next receiver’s phone number;...
Using Advanced Phone Functions 6.1 Speed Dials Creating Speed Dials: Following are the steps to creating speed dials in webpage; you can also creating it from LCD Menu. Step 1.Access to web, and then open Phone/Multi-Functional Key webpage Step 2.Then configures one Exp key to speed dial, and then choose the line and fill in the phone number. The following picture is a setting example: Step 3.Press button to save changes and then press...
example, if your one multi-functional key is configured to display Bob’s phone line, the associate multi-functional key shows you the status of his phone line: Green: Line is idle. Red (steady): Line is active or in use. Red (blinking): Line is ringing. ...
Step 1.Access to web, and then open Phone/Multi-Functional Key webpage Step 2.Then configures the Exp keys to shortcut key, and set as you need. The following picture is a setting example: Step 3.Press button to save changes and then press button to make changes effective.
6.5 Call Park Call Park is a feature of some telephone systems that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set. During an active call, pressing one preprogrammed multi-functional key button to transfer the current telephone conversation to an unused extension number and immediately puts the conversation on hold.
6.6.1 Enable and configuration MSG There are two ways to enable MSG, one is from menu, and the other is from your PC to use FIP11/FIP11W/FIP11WL’s webpage. From Menu: Step 1.Press Menu button to enter menu items and then choose 12Voice Mail Step 2.Highlight the line you want to configuration, and then select it...
Step 3.Press button to save changes, then the notice will appear, press button to make changes effective. 6.6.2 Using MSG To access you voice mail box, press the MSG button. Then user can listen to the new voice mail or old voice mail or reply voice mail according to the voice prompt. 6.7 Changing the LCD Screen Contrast Step 1.Press the button, scroll to 19LCD Contrast, and press the Select softkey button to access.
6.9 Setting Your Phone’s Date and Time The date and time for your phone normally come from the phone server. However, if you need to change some date and time parameters, you can follow these steps: button, select Time/Date. Step 1.Press the Step 2.Choose date to adjust date;...
7 CONFIGURATION 7.1 Web-based Configuration This section will show you how to configure your FIP11/FIP11W/FIP11WL using the web-based configuration interface. The default network settings are the following: Default Internet Connection Type: DHCP Default PC Port Connection Type: Bridge...
Web Idle Timeout: 5 min 7.2 Login To access the phone through a web browser Step 1.Setup FIP11/FIP11W/FIP11WL correctly Step 2.Lookup the Internet IP Address in the left side of LCD Step 3.Enter “http://Internet IP Address:8080” in the address field of the browser.
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Every time making some changes, user should press the button to confirm and save the changes. After pressing button, will appear to notice user to reboot. To cancel the changes. Press it to reboot FIP11/FIP11W/FIP11WL FLYINGVOICE Page 43 of 86...
7.4 Status 7.4.1 Basic This webpage displays the basic status of your FIP11/FIP11W/FIP11WL, including the information about product information, SIP account status, network status, VPN status, PC port status and system status. Click Refresh button to refresh the status. FLYINGVOICE...
7.4.2 LAN Host This page displays the status about the cliend which connected to the FIP11/FIP11W/FIP11WL’s LAN port 7.4.3 Syslog This page displays the log of system. User can press Clear button to clear all information, Click Refresh button to refresh syslog.
7.5 Network 7.5.1 WAN User can configuration the parameters of Internet Port, PC port and Network Address Server Settings (DHCP). The details are as follows: 7.5.1.1 Internet Port (WAN) Static: In static mode, user should fill in the values of IP Address, Subnet Mask, Default Gateway, Primary DNS and Second DNS got from your administration.
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DHCP: In DHCP mode, IP phone is a DHCP client. IP phone will get the IP Address, Subnet Mask and Default Gateway from the DHCP server. Webpage Field Name Description Internet Choose Automatic Configuration-DHCP. Connection Type Choose DNS type from Manual and Automatic ...
Internet Connection Choose PPPoE. Type Fill in the PPPoE account which get from Internet PPPoE Account Service Provider PPPoE Fill in the PPPoE account get from Internet Service Provider Password PPPoE If or not enable PPPoE Auto-Dial. Auto-Dial Choose DNS type from Manual and Automatic ...
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Field Name Description Local IP Enter the IP address of the router on the local area network, all the Address IP addresses of the computers which are in the router’s LAN must be in the same network segment with this address, and the default gateway of the computers must be this IP address.
MAC is right, in order to prevent to make FIP11/FIP11W/FIP11WL unusable. You can login FIP11/FIP11W/FIP11WL’s Web via PC port if you are incautious to make it wrong. And then cloning the right MAC or resume the default settings.
7.5.5 DMZ FIP11/FIP11W/FIP11WL provides a facility DMZ Host that maps ALL unsolicited data on any protocol to a single host in the LAN. Regular web surfing and other such Internet activities from other clients will continue to work without inappropriate interruption. DMZ Host allows a defined internal user to be totally exposed to the Internet, which usually helps some special applications such as Netmeeting or Internet Games etc.
set the IP address of DMZ host DMZ Host IP Address 7.5.6 Wireless 7.5.6.1 Wireless Settings Static: In static mode, user should fill in the values of IP Address, Subnet Mask, Default Gateway, Primary DNS and Second DNS got from your administration.
Type Choose DNS type from Manual and Automatic In Manual: user should set the Primary DNS and Second DNS manually. DNS type In Automatic: IP Phone will get the Primary DNS and Second DNS from DHCP Server automatically. 7.5.6.2 Wireless Connection Webpage Field Name...
Password Enter the DDNS service account password DDNS URL Enter the DDNS domain name or IP address Status See if DDNS is successfully upgraded 7.5.8 Routing Field Name Description Destination Destination address Both Host and Net selection Host/Net Gateway IP address Gateway LAN/WAN/Custom three options, and Interface...
7.6.1.1 Basic Set the basic information provided by your VOIP Service Provider, such as Phone Number, Account, password, SIP Proxy and so on. Webpage Field Name Description Line Enable If or not enable Line 1 If or not enable PEER to PEER ...
Call Waiting If or not enable Call waiting. Fill in the hotline number. Pickup handset or press speaker/headset button, Hot Line FIP11/FIP11W/FIP11WL will dial out the hotline number automatically. MWI Enable If or not enable MWI (message waiting indicate). Voice Mailbox...
7.6.1.4 Advanced Webpage Field Name Description Domain name If or not use domain name in the SIP URI Mode Carry Port If or not carry Port information in the SIP URI. Information Signal Port The local port of SIP protocol, default is 5060 Choose the DTMF type from IN_band, RFC2833 and DTMF Type SIP INFO.
Keep-alive The interval that IP Phone will send an empty packet interval (10-60s) to Proxy. 7.6.2 Line 2 The parameters of Line2 is same as Line1 except the value of Line 0. 7.6.3 SIP Settings 7.6.3.1 SIP Parameters FLYINGVOICE Page 58 of 86...
7.6.3.2 NAT Traversal Webpage Field Name Description If or not enable NAT. FIP11/FIP11W/FIP11WL supports STUN NAT Traversal traversal, choose “STUN” in the “NAT Traversal Mode” if you want traverse NAT/Firewall. STUN Server IP STUN server IP address, default is stun.fwdnet.net...
7.7.1.2 Regional Webpage Field Name Description Choose tone type form China, US, Hong Kong and Tone Type The Min value of FIP11/FIP11W/FIP11WL’s jitter Min Jitter delay, FIP11/FIP11W/FIP11WL’s jitter is an Delay (ms) adaptive jitter mechanism. The Max value of FIP11/FIP11W/FIP11WL’s Max Jitter jitter delay, FIP11/FIP11W/FIP11WL’s jitter is an...
7.7.1.4 Miscellaneous Webpage Field Name Description If or not enable auto answer. If enable, Auto Answer FIP11/FIP11W/FIP11WL will auto answer all incoming call immediately. How long FIP11/FIP11W/FIP11WL to sound Dial Time Out dial out tone when FIP11/FIP11W/FIP11WL dialing number. Call Immediately Choose call immediately key form * or #.
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Step 2.Choose one function type from speed dial, BLF, shortcut key, call pickup and call park. Step 3.Set the other corresponding parameters. Step 4.Press Save Settings button to save changes, press Cancel Changes button to cancel changes. Below is an example: Adding speed dial: Step 1.Choose one Exp Key to configuration Step 2.Select the speed dial from the drop down list...
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Step 6.Press to save changes. Step 7.Press button to make changes effective. Adding shortcut key: Step 1.Choose one Exp Key to configuration Step 2.Select the shortcut key from the drop down list Step 3.Select the mode from the phonebook, call history, text message, volume+, volume- and login/logout in the drop down list.
The syntactic, please refer to the following Dial Plan Syntactic Choose the dial plan mode from Deny and Dial Out. Action Deny means FIP11/FIP11W/FIP11WL will reject the matched number, while Dial Out means FIP11/FIP11W/FIP11WL allow dial out the FLYINGVOICE Page 64 of 86...
matched number. Move Up Press it to move up. Move Down Press it to move down. Picture 1 Steps : Adding one dial plan: Step 1. Enable Dial Plan Step 2. Click Add button, and the configuration table like Picture 1 will appear Step 3.
Step 3. Click Edit button, and the configuration table like Picture 2 will appear Step 4. Change the value of parameters. Step 5.Press OK button to end configuration. Step 6. Press Save Settings button to save changes. Deleting one dial plan: Step 1.
“1” “9,8,010x”: make outside dial tone after inputting “9”, stop tone until inputting “0” Set the delayed time. For example: “<9:111>T2”: FIP11/FIP11W/FIP11WL will dial out the matched number “111” after 2 seconds. 7.7.3.3 Example 1. Example 1...
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FIP11/FIP11W/FIP11WL will call 22xxxx333 immediately. 4. Example 4 Using line 2, if user dials 2,622 or 2,6222 or 2,62222 or FIP11/FIP11W/FIP11WL will call 5622 or 56222 or 562222 or immediately. And FIP11/FIP11W/FIP11WL will make outside dial tone after inputting “2” or “3”, stop tone until inputting “6”.
7.7.4 Phone Book Webpage Field Name Description Name Input the name Number Input the phone number Picture 1 Steps : Adding one phone book: Step 1. Click Add button, and the configuration table like Picture 1 will appear Step 2. Fill in the value of parameters. Step 3.
Deleting one phone book: Step 1. Choose one phone book Step 2. Click Delete button to delete the phone book Move one phone book to Black list: Step 1. Choose one phone book Step 2. Click Move to blacklist button to delete the phone book Picture 4 7.7.4.1 Black List...
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Steps : Adding one Black List: Step 1. Click Add button, then the configuration table like Picture 1 will appear Step 2. Fill in the value of parameters. Step 3. Press OK button to end configuration. Step 4. Press Save Settings button to save changes. Editing one Black List: Step 1.
Step 5. Press Save Settings button to save changes. Deleting one Black List: Step 1. Choose one black list Step 2. Click Delete button to delete the black list Moving one Black List to phonebook: Step 1. Choose one black list Step 2.
7.7.5.3 Missed Call 7.8 Administration Use can manage the FIP11/FIP11W/FIP11WL in these six webpage; you can configuration the Time/Date, password, web access, system log and so on. 7.8.1 Management You can configuration the value of Time/Date, password, web access, and system log and so on.
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Offset Offset time, “-60” means advancing 60miniter, “60” means delaying 60minite Start Month Choose starting month Start Day of Week Choose starting day Start Day of Week Choose starting week Last in Month Start Hour of Day Choose starting hour Stop Month Choose stopping month Stop Day of Week...
set stopping Month/Week/Day/Hour in Stop Month/Stop Day of Week Last in Month/Stop Day of Week/Stop Hour of Day. Step 5.Press Saving Settings button to save and press Reboot button to active changes. 7.8.1.2 Password Reset Webpage Field Name Description User Type Choose the user type from admin and user.
The priority changes from left to right, left is the lowest, Log Level Picture 1 right is the highest; the higher priority, the more information in syslog. FIP11/FIP11W/FIP11WL support local and remote Syslog. In local: FLYINGVOICE Page 77 of 86...
Step 4. User can view syslog in syslog server, and you can also view the syslog in Status/Syslog webpage. 7.8.1.5 Factory Defaults Webpage Field Name Description Press Factory Default button to set FIP11/FIP11W/FIP11WL default. 7.8.2 Firmware Upgrade Webpage Description FLYINGVOICE Page 78 of 86...
Status/Basic webpage. 7.8.3 Provision Provisioning allow FIP11/FIP11W/FIP11WL auto-upgrading or auto-configuring FIP11/FIP11W/FIP11WL supports 3 ways to provision: TFTP, HTTP and HTTPS. Before testing or using TFTP, user should have tftp server and upgrading file and configuring file. ...
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3600s. Set the periodic time for resync, default is 3600s. Resync Error Retry Delay(rec) If it’s time to resync, but FIP11/FIP11W/FIP11WL is busy Forced Resync now, in this case, FIP11/FIP11W/FIP11WL will wait for a Delay(sec) period time, the longest is “Forced Resync Delay”, default is 14400s, when the time over, FIP11/FIP11W/FIP11WL will forced to resync.
TR069 Enable If or not enable TR069 CWMP If or not enable TR069 ACS URL The URL of TR069 server The FIP11/FIP11W/FIP11WL’s user User Name name for connecting to TR069 server The FIP11/FIP11W/FIP11WL’s Password password for connecting to TR069 server...
7.8.6 Diagnoisis In this page, user can do ping test and traceroute test to diagnose the device’s connection status. 1. Ping Test Enter the destination IP or host name, and then click Apply, device will perform ping test. 2. Traceroute Test Enter the destination IP or host name, and then click Apply, device will perform traceroute test.
Solution: Check if the Ethernet cable is properly connected. Check if the DHCP server is working normally. Check if the connection between the DHCP Server and FIP11/FIP11W/FIP11WL is properly connected. 8.3 No Dial Tone Solution: Check if the handset cord is properly connected.
8.5 Can not Receive Any Phone Call Solution: Check the status of your SIP registration status, or contact your administrator, supplier, or ITSP for more information or assistance. 8.6 No Voice during an Active Call Solution: Check if the servers support the current audio codec type, or contact your administrator, supplier, or ITSP for more information or assistance.
8.8 Forget the Password Default password of website and menu is null. If user changed the password and then forgot, you can not access to the configuration website or the menu items which need password. Solution: Factory default: press button and choose 16Factory Default, then a notice will appear, choose OK by using the corresponding softkey button.
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