net-TV PTA-8960A5 Operating Instructions Manual page 88

The Remote Assistance Settings Service
To enable the service please first confirm that the network
equipment which the IPTV Box connected is a router, and
the computers that connected to the router can access to
the web, just the IPTV Box can't go online via internet (the
NET light doesn't turn green).
This situation may be because that the router can't transmit
the connection ports that the IPTV Box needed, and then
you must set the router to configure these connection
ports. If you don't know how to set, please press [next] to
enable the remote assistance service and let the
professional personnel help to set it.
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