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Remote Assistance:
To enable the remote assistance service please first
confirm that the network equipment which net-TV Box
connected is a router, and the computers that
connected to the router can access to the web, just the
net-TV Box can't go online via internet (the NET light
doesn't turn green).
This situation may be because that the router can't
transmit the requisite connection ports for net-TV Box,
and then you have to set the router to configure these
connection ports.
If you don't know how to set, select "Enable" to enable the remote assistance service and let the professional
personnel help to set it.
Enter the Assistance service key, your contact number, Router's login account and password. Click "OK" then the
box will reboot and waiting for the assistance service settings.
When the assist personnel complete the remote assistance settings, the Remote Assistance Service Settings item
will be change to Disable, then the box will reboot and user can connect net-TV Box.
✍
The Assistance service key is "nettvk3q3q", you can also find it in the Quick Start Guide.
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