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KVH Industries TracNet 3.0 User Manual

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TracNet 3.0
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Summary of Contents for KVH Industries TracNet 3.0

  • Page 1 TracNet 3.0 user’s guide...
  • Page 2 Addendum (ECO # 7504) The following information applies to Revision A of the TracNet 3.0 Installation Manual (KVH Part Number 54-0272) and TracNet 3.0 User’s Guide (KVH Part Number 54-0272-01). Server Front Panel Redesign The front panel of the TracNet server has been redesigned to modernize its appearance.
  • Page 3 Welcome to TracNet 3.0 TracNet 3.0 User’s Guide This manual provides detailed instructions on the proper operation and troubleshooting of the KVH TracNet 3.0 system. For installation and configuration instructions, refer to the Installation Manual. TracNet Server Serial Number This serial number will be required for all troubleshooting or service calls made regarding this product.
  • Page 4 TracNet™ is a trademark of KVH Industries, Inc. ® ® ® TracVision , Tracphone , and KVH are registered trademarks of KVH Industries, Inc. DVB ® (Digital Video Broadcasting) is a registered trademark of the DVB Project. Linksys ® is a registered trademark of Linksys.

  • Page 5: Table Of Contents

    Table of Contents Table of Contents Introduction ........1 System Overview .
  • Page 6 TracNet 3.0 User’s Guide Appendices ........55 Advanced Functions .

  • Page 7: Introduction

    Introduction 1 – Introduction This section provides a basic overview of the TracNet system. It explains how the TracNet system works and describes the function of each component. Contents System Overview .........3 System Components .

  • Page 8: System Overview

    Introduction System Overview With the TracNet 3.0 server interfaced with your onboard computer network (LAN), DVB -compatible TracVision antenna, ® ® and your Tracphone ® Fleet antenna and/or GPRS modem, you will enjoy two-way Internet access on your vessel, allowing you...

  • Page 9: System Components

    TracNet 3.0 User’s Guide System Components A typical TracNet 3.0 system includes the following components: TracNet Server (Supplied) The server is a powerful computer at the heart of the TracNet system. Like a router used with a cable modem or digital subscriber line (DSL) at home, the TracNet server is a network router that links your computers to an Internet service.

  • Page 10: How The System Works

    Introduction How the System Works The TracNet 3.0 system offers two different methods of receiving Internet data: broadband service and narrowband service. Maps showing the coverage areas Broadband Service of the broadband satellites can be found in Appendix B on page 63 .
  • Page 11 TracNet 3.0 User’s Guide Narrowband Service • Internet data received by: Tracphone Fleet antenna or GPRS modem • TracVision antenna tracks: TV satellite How Narrowband Service Works: 1. When you visit a web site, download a file, or e-mail a...

  • Page 12: How To Use This Manual

    How to Use this Manual This manual provides all of the information you need to operate and troubleshoot the TracNet 3.0 system. For complete installation and configuration information, refer to the TracNet 3.0 Installation Manual. Typographical Conventions This manual uses the following typographical conventions:...

  • Page 13: Getting Help

    TracNet 3.0 User’s Guide Getting Help If you experience an operating problem and/or need technical assistance, please call your local authorised KVH TracVision dealer/installer or distributor. If an authorised dealer/installer or distributor is not located nearby, contact KVH Technical Support...

  • Page 14: Operation

    Operation 2 – Operation This section explains how to operate your TracNet system. Contents Receiving Satellite Downloads ......11 Turning On the System .

  • Page 15: Receiving Satellite Downloads

    Operation Receiving Satellite Downloads For your TracNet system to receive broadband satellite Internet downloads, the TracVision antenna must have a clear line of sight to the satellite. If your Internet service is intermittent, or the TracVision antenna cannot find the satellite, check around your vessel for any objects that could be blocking the signal, such as trees, other vessels, or buildings.

  • Page 16: Turning On The System

    TracNet 3.0 User’s Guide Turning On the System To turn on the system, follow the steps below. 1. Ensure that power is applied to the TracVision system, Tracphone system, and/or GPRS modem. 2. Press the blue power button on the server’s front panel.

  • Page 17: Using The Tracnet Interface

    Operation Using the TracNet Interface All operations and configurations are done through the TracNet interface, which is available to any computer connected to the network. The interface consists of several linked pages with a status column at the left side of the screen and a navigation bar at the top of the screen.

  • Page 18: Checking System Status

    TracNet 3.0 User’s Guide Checking System Status The status column on the left side of the TracNet interface screen includes important system status information. Figure 2-4 TracNet Status Column Connection Status The Connection Status section provides the following: • Indicates whether you are currently online.
  • Page 19 Operation Service Status If you are currently online, the Service Status section shows which service you are using: Broadband or Narrowband. TracVision Antenna Status The TracVision Antenna Status section provides the following: • Shows which satellite your TracVision antenna is currently tracking and reports the satellite signal strength.

  • Page 20: Connecting To The Internet

    TracNet 3.0 User’s Guide Connecting to the Internet To connect to the Internet, first go to the TracNet Home page. When you first open the TracNet interface, this page will appear automatically. Otherwise, you must select TracNet Home from the navigation bar (see Figure 2-3 on page 13). Then follow the steps below.
  • Page 21 Operation 2. Select a service for your TracNet session. Select Narrowband if you wish to use the Fleet MPDS or GPRS link for both sending and receiving Internet data (the TracVision antenna continues to track the current satellite). Select Broadband if you wish to use the TracVision antenna for high-speed Internet downloads (the TracVision antenna tracks the broadband satellite).

  • Page 22: Surfing The Web

    TracNet 3.0 User’s Guide Surfing the Web Once you’re connected to the Internet, the TracNet screen offers a text box for entering a URL. Figure 2-6 TracNet Connection Status To go to a web site and start surfing the web, follow the steps below.

  • Page 23: Sending/Receiving E-Mail

    Operation Sending/Receiving E-mail TracNet can send and receive e-mail using any standard TCP/IP Internet-based e-mail system. Simply connect to the Internet (see Section 2.5, “Connecting to the Internet,” on page 16) and open your e-mail application. If you use a POP/SMTP e-mail system, such as Outlook or Eudora, you may need to change how you send e-mail via the TracNet service.

  • Page 24: Disconnecting From The Internet

    TracNet 3.0 User’s Guide Disconnecting from the Internet To disconnect from the Internet, follow the steps below. 1. At the TracNet screen, select TracNet Home from If you disconnect from the the navigation bar. broadband service, control of the TracVision antenna automatically 2.
  • Page 25 Operation Setting Timeouts for Automatic Disconnect By default, your TracNet system will automatically disconnect from the Internet after 10 minutes of inactivity or after 60 minutes regardless of activity. You can enable/disable these timeouts and change the default time periods. Enabling or Disabling Timeouts To enable or disable the timeouts, follow the steps below prior to connecting to the Internet.
  • Page 26 TracNet 3.0 User’s Guide Changing the Timeout Settings To change the timeout settings, follow the steps below. 1. At the TracNet Home page, go to the Enabling/Disabling Timeouts box at the bottom of the page and click the Modify these settings link (see Figure 2-8 on the previous page).

  • Page 27: Switching Between Satellites

    Operation Switching Between Satellites The status column on the TracNet interface screen includes a Switch button for easy switching between the TracVision antenna’s two programmed satellites. Figure 2-10 Switch Button Switching Satellites When Online When switching from the broadband satellite to the TV If you are connected via the broadband service: satellite, any current sessions (browser, e-mail, etc.) may need to...

  • Page 28: 2.10 Getting Help

    TracNet 3.0 User’s Guide Switching Satellites When Offline If you are currently offline, use the master receiver’s remote control to switch between the TracVision antenna’s two programmed satellites. Multiswitch Users If you are using a multiswitch, you cannot switch satellites using the receiver’s remote control.

  • Page 29: Restarting/Shutting Down The Tracnet Server

    Operation 2.11 Restarting/Shutting Down the TracNet Server To restart or shut down the server, follow the steps below. KVH recommends that you always use TracNet’s Restart/Shut Down 1. At the TracNet screen, select Configuration from function, rather than simply turning the navigation bar.

  • Page 30: Using Velocity Acceleration

    TracNet 3.0 User’s Guide 2.12 Using Velocity ™ Acceleration If installed on your networked computer, the Velocity The Velocity Acceleration software Acceleration software operates seamlessly in the background to supplied with your TracNet system optimise the TracNet service and speed up Internet uploads and is not compatible with Macintosh downloads.
  • Page 31 Operation Selecting Image Quality/Speed The Velocity Acceleration software allows you to select one of four image quality/speed levels that determine the resolution of web images (the higher the quality, the slower the speed). To select the desired quality/speed level, follow the steps below. 1.

  • Page 32: Troubleshooting

    Troubleshooting 3 – Troubleshooting This section identifies some basic trouble symptoms along with their possible causes and solutions. It also explains how to configure the TracNet server for diagnostic purposes. Contents Troubleshooting Matrix ........31 Causes and Remedies for Common Operational Issues .

  • Page 33: Troubleshooting Matrix

    Troubleshooting Troubleshooting Matrix The troubleshooting matrix shown in Table 3-1 identifies some trouble symptoms, their possible causes, and reference to troubleshooting solutions. Table 3-1 Troubleshooting Matrix SYMPTOM System will not power on TracNet user interface screen will not appear Broadband not working, narrowband OK Narrowband &...

  • Page 34: Causes And Remedies For Common Operational Issues

    Improper Wiring If the system has been improperly wired, the TracNet system will not operate correctly. Refer to the TracNet 3.0 Installation Manual for complete system wiring information. Power Not Applied to the Server If the power cable is disconnected from the server, or if the power switch on the server’s rear panel is turned off, the server will not...
  • Page 35 Troubleshooting Outside the Broadband Service Coverage Area TracNet will provide broadband Internet access within the broadband service coverage area. But if you approach the broadband coverage limits, the signal level will gradually degrade (to view the broadband service coverage maps, refer to Appendix B on page 63).
  • Page 36 TracNet 3.0 User’s Guide Incorrect Satellite Configuration To receive broadband Internet downloads, your TracVision antenna must be programmed to track the broadband satellite. To check the antenna’s current configuration, follow the steps below. 1. At the TracNet screen, select Detailed System Status from the navigation bar.
  • Page 37 Troubleshooting For TracNet’s broadband service to work, the broadband satellite for your particular system (noted on the first page of this manual) must be programmed as Satellite A. For example, if your region’s broadband satellite is Hotbird WB and your TV satellite is Astra1, the screen should display: “SATINSTALL,HOTBIRDWB,ASTRA1”...
  • Page 38 TracNet 3.0 User’s Guide Satellites Not Updated in Server Database If the status column on the TracNet interface does not show the satellites that you programmed into the TracVision antenna, you need to update the satellite configuration in the server’s database.
  • Page 39 Troubleshooting 4. Click on your approximate location on the map. Figure 3-5 GPS Update Map 5. Your approximate latitude and longitude should appear in the table. If not, you may enter your position into the table. Figure 3-6 GPS Update Table 6.
  • Page 40 TracNet 3.0 User’s Guide Velocity Acceleration Incompatibility If you are unable to access a particular web site or are unable to use an application that accesses the Internet (such as AOL Client or Outlook Web Access), disable Velocity Acceleration and try again.
  • Page 41 Troubleshooting Invalid Velocity Acceleration User Name and Password Velocity Acceleration will not work unless you entered a valid user name and password during the software installation process. To enter the correct user name and password, follow the The No Connection icon will also steps below.
  • Page 42 TracNet 3.0 User’s Guide TracVision Antenna Problem If the TracVision antenna is faulty, you will not be able to receive high-speed broadband Internet downloads via satellite. To verify that the TracVision antenna is the problem, check your satellite TV reception. If you’re unable to receive satellite TV signals from the same TracVision antenna, refer to your TracVision Owner’s...
  • Page 43 Troubleshooting Checking Your IP Addresses To view your IP addresses, follow the steps below. Windows 98/ME/2000/XP/NT 1. a. Windows 98/ME: From the Start menu, select the Run function. Then type command in the text box and press Enter. b. Windows 2000/XP/NT: From the Accessories folder, select the Command Prompt.
  • Page 44 TracNet 3.0 User’s Guide Macintosh OS 9.x 1. Select “TCP/IP” from the Control Panels menu. 2. Click the Info button. Your local computer’s IP address = “This Macintosh” The TracNet server’s IP address = “Router” Figure 3-12 Sample Macintosh OS 9.x TCP/IP Info...
  • Page 45 Troubleshooting Macintosh OS X 1. From the System Preferences folder, click the Network icon. 2. Select Built-in Ethernet from the Show drop-down menu. Your local computer’s IP address = “IP Address” The TracNet server’s IP address = “Router” Figure 3-13 Sample Macintosh OS X TCP/IP Info Verify that both your local computer’s IP address and the TracNet server’s IP address start with 192.168 (and that both are not blank).
  • Page 46 TracNet 3.0 User’s Guide Resetting and Testing the Network Connection 1. Shut down the server and networked computers. 2. Turn on the server. 3. Wait five minutes. 4. Turn on the networked computers. 5. Initiate a “Ping” command by following the steps below.
  • Page 47 Troubleshooting Figure 3-14 Macintosh OS X Ping Window Once you initiate the “Ping” command, you should quickly receive a reply showing a number of “packets” sent and received (see Figure 3-15 for a sample reply). Figure 3-15 Sample Ping Reply Pinging 192.168.0.1 with 32 bytes of data: Reply from 192.168.0.1 : bytes=32 time<10ms TTL=128 Reply from 192.168.0.1 : bytes=32 time<10ms TTL=128...
  • Page 48 Windows 98/ME Refer to Section 5.3, “Configuring the Computer(s) for TracNet” in the a. At the TCP/IP Properties window, go to the IP TracNet 3.0 Installation Guide for Address tab. instructions on navigating to the appropriate windows. b. Select Specify an IP address and enter the following values into the text boxes: IP Address: 192.168.0.100...
  • Page 49 Troubleshooting Windows NT a. At the Microsoft TCP/IP Properties window, go to the IP Address tab. b. Select Specify an IP address and enter the following values into the text boxes: IP Address: 192.168.0.100 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.0.1 c.

  • Page 50: Enabling Remote Diagnostics

    TracNet 3.0 User’s Guide Enabling Remote Diagnostics Your TracNet system can be remotely accessed by KVH Technical Support. This allows a KVH technician to check your system’s For remote diagnostics capability, configuration data for troubleshooting purposes. To enable your TracNet system must have a remote diagnostics for a KVH technician, follow the steps below.

  • Page 51: Accessing Server Diagnostics Via The Console Port

    Troubleshooting Accessing Server Diagnostics via the Console Port The TracNet server’s console port allows you to connect a PC to the server to perform system diagnostics. The PC must have a RS-232 serial communications port and Windows HyperTerminal installed. 1. Connect one end of the supplied console cable to the console port on the rear of the server.
  • Page 52 TracNet 3.0 User’s Guide 7. To select a function, simply press the associated letter or number. To quit, press q. Figure 3-18 TracNet Console Menu Choose an option: 1) Show Current TracNet State 2) Show All Uplink Status 3) Show Current Antenna Status...
  • Page 53 Troubleshooting Set A and B Satellites Updates the TracNet database with the satellites programmed in the TracVision antenna. This function is normally used at installation, system boot, or when a change is made to the installed satellites. Connect & Test TracNet Service Connects to the Internet, downloads a file, and reports download speed.

  • Page 54: Upgrading The Tracnet Software

    TracNet 3.0 User’s Guide Upgrading the TracNet Software With an upgrade package from KVH Technical Support, you can easily upgrade your TracNet server’s software through the TracNet interface. To upgrade your server’s software, follow the steps below. 1. KVH Technical Support will e-mail you the latest upgrade package.

  • Page 55: Server Recovery Disk

    Troubleshooting 7. Once the server has verified the package, click the Execute Update! button to upgrade the server to the new software. You may need to restart the server upon completing the upgrade. Figure 3-21 Execute the Software Update Server Recovery Disk The supplied Server Recovery Disk restores your system to its original factory conditions.

  • Page 56: Appendices

    Appendices Appendices This section contains a brief description of the advanced TracNet functions and provides coverage maps for the broadband satellites. Contents Appendix A Advanced Functions ........57 Appendix B Broadband Coverage Maps .

  • Page 57: A Advanced Functions

    Advanced Functions Appendix A Advanced Functions This section describes the interface functions not covered previously in this manual. Detailed System Status Broadband Satellite Downlink Status This section displays information about the TracNet server’s satellite receiver. Satellite Signal Strength The signal strength of the broadband satellite signal Satellite Receiver MAC The unique hardware identifier for...
  • Page 58 TracNet 3.0 User’s Guide TracVision Antenna Status This section shows the serial number of the TracVision antenna that is connected to the TracNet system. It also identifies what software version is currently installed in the TracVision antenna and what satellite is currently being tracked.
  • Page 59 Advanced Functions Globalstar Return Channel Status This section only applies to TracNet 2.0 systems that have been upgraded to TracNet 3.0. It provides information about the TracNet 2.0 Globalstar modem. Fleet MPDS Return Channel Status This section provides information about the Tracphone Fleet system (if one is connected to the TracNet system).
  • Page 60 TracNet 3.0 User’s Guide GSM/GPRS Return Channel Status This section provides information about the GPRS modem (if one is connected to the TracNet system). Connectivity Status The current status of the GPRS modem Device Manufacturer The manufacturer of the GPRS...
  • Page 61 Reset Globalstar Modem This function only applies to TracNet 2.0 systems that have been upgraded to TracNet 3.0. Click the Reset button to restart the TracNet 2.0 Globalstar modem. Use this function only if you are currently disconnected from the Internet, and only if you are unable to get good signal strength.

  • Page 62: B Broadband Coverage Maps

    Broadband Coverage Maps Appendix B Broadband Coverage Maps Hotbird WB A - TracVision G8 B - TracVision 6, G6 C - TracVision 4, G4, C3 Thor II A - TracVision G8 B - TracVision 6, G6 C - TracVision 4, G4, C3 These maps do not represent a guarantee of coverage.
  • Page 63 KVH Industries, Inc. KVH Europe A/S 50 Enterprise Center, Middletown, RI 02842 U.S.A. Kokkedal Industripark 2B, 2980 Kokkedal, Denmark Phone: +1 401 847-3327 Fax: +1 401 849-0045 Phone: +45 45 160 180 Fax: +45 45 160 181 E-mail: info@kvh.com Internet: www.kvh.com...

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