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KVH Industries IP-MOBILECAST Installation Manual

Media server & set-top box
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Media Server &
Set-top Box
Installation Guide

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Summary of Contents for KVH Industries IP-MOBILECAST

  • Page 1 Media Server & Set-top Box Installation Guide...

  • Page 2: Table Of Contents

    KVH, TracPhone, CommBox, IP-MobileCast, NEWSlink, SPORTSlink, MOVIElink, TVlink, MUSIClink, and TRAININGlink are trademarks of KVH Industries, Inc. mini-VSAT Broadband is a service mark of KVH Industries, Inc. All other trademarks are property of their respective companies. The information in this document is subject to change without notice. No company shall be liable for errors contained herein.

  • Page 3: Important Safety Information

    WARNING Risk of Electric Shock If any component of the IP-MobileCast system becomes damaged and/or no longer functions normally, disconnect it from vessel power, secure it from unintended operation, and contact KVH Technical Support (see “Technical Support” on page 1).

  • Page 4: Product Overview

    NEWSlink Print, on a TV. It includes an IR remote control. • Web Browser on a Computer You can view IP-MobileCast content in a web browser on a desktop or laptop computer. The types of content that can be viewed depends on your operating system and browser –...

  • Page 5: Bench Testing

    If using a mobile device: Connect your device to the WAP’s Wi-Fi, launch the IP-MobileCast app, then select a movie from the Video On Demand menu. If you’re unable to view any movie content,...

  • Page 6: Activating The Service

    Activating the Service To receive IP-MobileCast content via the mini- Figure 6: Activation Forms on KVH Website VSAT Broadband network, the customer must subscribe to the IP-MobileCast service. Activation forms are provided on the KVH website at www.kvh.com/mvbservice (see Figure 6).

  • Page 7: Installing The Media Server

    Installing the Media Server Follow these steps to install the Media Server. Figure 8: Media Server Dimensions Selecting a Location 3.00" min. (7.62 cm) Follow these installation guidelines: space • Select a cool, dry, and well-ventilated area behind and in front belowdecks away from any heat sources or salt spray.

  • Page 8: Connecting Power

    Connecting Power Before you begin, be sure you understand the Figure 11: AC Power Options following important requirements: Media Server AC Power Requirements The Media Server, like the TracPhone antenna system, is designed to run on 3-wire single-phase Ground Shipboard AC power (hot, neutral, and ground).
  • Page 9 Continued Connecting Power Once you have read and understand the Figure 12: Media Server Ground and Power Connections requirements described on the previous page, Rear follow these steps to connect power. AC Input Ground a. Before you begin, disconnect vessel power and be sure the vessel is properly grounded AC Power Ship’s Ground...

  • Page 10: Accessing The Web Interface

    Accessing the Web Interface Follow these steps to access the Media Server’s Figure 13: Static IP Setting on Laptop web interface. You need to connect to the Administration web interface to configure the Media Server. a. Assign the following static IP address to your laptop's Ethernet connection (see Figure 13): Static IP: 100.64.0.250 Subnet mask: 255.255.255.0...

  • Page 11: Choosing A Network Mode

    Choosing a Network Mode The Media Server can be configured in a number Figure 15: Compatible Media Server Configurations of ways, allowing you to integrate it into TracPhone System Media Server virtually any vessel network environment. Configuration* Configurations IMPORTANT! (see Appendix D To select the right mode, it is critical that you on page 23) thoroughly understand the vessel's network...

  • Page 12: Setting The Network Mode

    If you selected Router Mode, select Allow Internet access only if you want users to have Figure 17: Configure Network Page (All Options Shown) access to the Internet over the IP-MobileCast network. d. If you selected Client Mode, select Set IP...

  • Page 13: Configuring A Third-Party Router

    Configuring a Third-Party Router If Applicable If the Media Server will be a client of a third- party router, follow these steps to configure the Figure 19: Assigning Static IP Addresses (EXAMPLE) router. IMPORTANT! These steps require advanced networking expertise. Consult with and get written permission from the vessel's ICT specialist/ network administrator before you begin.

  • Page 14: Connecting To The Network

    Connecting to the Network The Media Server is now ready for network Figure 21: Media Server Ethernet Ports connections. First, ensure that the TracPhone system is installed, activated, and updated to the Use blue Use red latest software version. CAT 6A cable CAT 6A cable IMPORTANT! Media Server...

  • Page 15: Installing The Set-Top Box

    Installing the Set-top Box If Applicable If viewing IP-MobileCast content on a TV is required, follow these steps to install a Set-top Box (see Figure 22). Also refer to the manufacturer’s Figure 22: Set-top Box Dimensions manual that comes with the unit. Each TV requires 5.12"...

  • Page 16: Testing The Media Server

    Media Server, then launch the IP-MobileCast app. g. Using the IP-MobileCast app, select an item to view from the list, or swipe left to right to view the menu and make a selection from the menu (see Figure 26).

  • Page 17: Testing The Set-Top Box

    (see Figure 30). f. Select channel 26 and make sure you can watch a movie. If you encounter any problems, refer to “Troubleshooting” on page 18. If the problem persists, contact KVH Technical Support. Figure 30: Set-top Box IP-MobileCast Onscreen Menu...

  • Page 18: Educating The Customer

    NEWSlink Print sure the customer understands the following: Smartphone or App: All entertainment content • To access IP-MobileCast content, you need to Tablet connect your device to the vessel network that is connected to the Media Server. If the...

  • Page 19: Troubleshooting

    Troubleshooting Appendix This appendix provides general troubleshooting guidelines for the Media Server and Set-top Box. Figure 34: Status Indicators On Media Server Web Interface If you find a problem or need technical assistance, please contact KVH Technical Support (see page NOTE: For information on troubleshooting a TracPhone system problem, refer to the TracPhone system’s Help.
  • Page 20 Continued Troubleshooting Media Server Troubleshooting Problem Solution(s) • Sometimes a delay in service is normal. Be sure to provide The Media Server’s web interface enough time for initialization (5 minutes) after power-up. displays a red status indicator. • Indicators can be red for a valid reason. For example, when the service has not yet been activated, the “Activated”...
  • Page 21 16) is stuck on the first bar. sufficient time (5 minutes) for its initialization. • Verify that nothing is obstructing the remote control’s The IP-MobileCast menu on the connection to the IR receiver in the center of the Set-top Box’s Set-top Box is unresponsive.
  • Page 22 Maintenance Appendix The following tasks should be performed periodically to help maintain peak performance. Figure 35: Media Server Vents IMPORTANT! Power off the component before cleaning. If Front the Media Server is left powered on, you will damage the Media Server if you accidentally eject a hard drive while cleaning.

  • Page 23: Specifications

    Specifications Appendix Media Server Attribute Rating Meets Inmarsat operational, survival, and shock specifications Voltage 100-240 VAC, 50-60 Hz Power 200 W max. Temperature Operational: +32° F to +122° F (0º C to +50º C) Survival: -5° F to +158° F (-15° C to +70° C) Humidity IEC 60945;...

  • Page 24: Network Configuration Options

    CommBox-ACU, which serves as the network's User Ethernet 1 2 3 4 router and DHCP server. The Media Server will ICM or WAN Group CommBox-ACU deliver IP-MobileCast content over the vessel 1, 2, and/or 3 LAN. Vessel LAN ICM/CommBox-ACU Static IP configuration:...
  • Page 25 CommBox-ACU, which serves as the network's User Ethernet 1 2 3 4 ICM or router and DHCP server. The Media Server will WAN Group CommBox-ACU deliver IP-MobileCast content over the Ops 1 and/or 2 LAN, but not the Crew LAN. User No media ICM/CommBox-ACU Crew-4...
  • Page 26 User Ethernet User Ethernet router and DHCP server. The Media Server will 1 2 3 4 1 2 3 4 ICM or ICM or deliver IP-MobileCast content over the vessel CommBox-ACU CommBox-ACU 1, 2, and/or 3 WAN Group LAN. ICM/CommBox-ACU...
  • Page 27 Media Server Configuration 12 The Media Server is the router and DHCP server TracPhone V7 or V3 Modem for the vessel's network, carrying both Internet User Ethernet and IP-MobileCast traffic. Media Server Router Mode + Media Server configuration: Allow Internet access...
  • Page 28 User Ethernet MobileCast content delivery. Its built-in firewall is enabled to block connected devices from accessing the Internet. Internal Switch Firewall Media Server Router Mode Media Server configuration: (Clear the Allow No media Internet access content checkbox) Vessel LAN IP-MobileCast LAN...

  • Page 29: Playback Devices Supported

    Playback Devices Supported Appendix Device NEWSlink TV NEWSlink Print SPORTSlink MUSICIink TVlink MOVIElink TRAININGlink Set-top Box Supported Not Supported* Supported Supported Supported Supported Supported Windows 7 or Web Browser Windows 7 or Windows 7 or Windows 7 or Windows 7 or Windows 7 or later + Internet later +...
  • Page 31 KVH Industries A/S KVH Industries, Inc. KVH Industries Pte Ltd. EMEA Headquarters World Headquarters Asia-Pacific Headquarters Kokkedal, Denmark Middletown, RI U.S.A. Singapore Tel: +45 45 160 180 Fax: +45 45 160 181 Tel: +1 401 847 3327 Fax: +1 401 849 0045 Tel: +65 6513 0290 Fax: +65 6472 3469 E-mail: info@emea.kvh.com...

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