Flash Procedures; Software Update; Recovering Flash Memory In Forced Flash Mode; Image Flash - Motorola V3i Troubleshooting Manual

Motorola GmbH, CSS Center, Mobile Devices
Title: Troubleshooting-Guide V3i / V3_05
Flash procedures for V3i
Note:
To using all 1FF files phone switch only in Flashmode when a Display is connected.
Note: It is very important to do a restart after every flash process! Otherwise the phone will
start up in flash mode again.

Software update

Following steps are necessary to update the Software to the latest approved Software:
- unlock phone ( if subsidy locked)
- flash customer specific 1FF superfile (example:
R479_G_08.B4.85R_PDS005_LP0039_DRM0101_VSTGERMAN206_JPJAVA_G_08_V3I_06_00_03R_SE7721AXXF10
CF_1FF.SBF
- after restart:
- take out of " in Factory" – if necessary
- perform a Master Reset/Master Clear

Recovering Flash Memory in Forced Flash Mode

If the phone doesn't start because of corrupted software it might be possible to recover it:
- connect phone to EMU – cable while pressing "*" and "#"
The phone should start in flash mode now: S Flash Neptune
- flash1FFsuperfile(example:
R479_G_08.B4.85R_PDS005_LP0039_DRM0101_VSTGERMAN206_JPJAVA_G_08_V3I_06_00_03R_SE7721AXXF10
CF_1FF.SBF
- after restart:
- perform a Master Reset/Master Clear
If the phone doesn't start in flash mode or as: S Blank Rainbow Neptune, there is a problem.
Please follow the troubleshooting instructions as described in the TON01 section of the
Troubleshooting-Guide.

Image flash

Following steps are necessary to flash a phone with blank (new) flash memory:
- connect phone to EMU-cable
- phone will start in flash mode as S Blank Neptune
flash image file ( example: image file:
-
R 479_G-08.B4.2AI_GNPO_2_RFDI_LP0003_DRM0101_GMPSLQA000AA03B_image
- after restart:
write and save Primary Subsidy, Secondary Subsidy and Service Password
-
- write and save IMEI
- write and save Serial Number and Bluetooth- address
- upgrade: flash latest approved costumer software as 1FF file
- after restart:
- take out of "In Factory"
- perform a Master Reset/Master Clear
- do a complete phasing/call processing
Repair Support Information
DC One File Flash:
DCOneFileFlash:
© Copyright 2003-2006 Motorola Inc. All Rights reserved.
Motorola internal use
Doc. No: TSG_V3i/V3_05
Date: 04.09.2006
Page: 21 / 22