Telephone Communications Loss; Replacing The Savvy Electronics Assembly - Novar Savvy Service Manual

Remove the bottom cover of the Savvy to
access the transition board, unplug the Savvy
phone line from the jack on the transition board,
and plug the line into a single-line analog phone
to determine if the line is operational.
Is there is a dial tone?
YES
Plug the line back in. If
the Savvy still does not
answer, replace the
Savvy and make sure the
replacement operates
properly.
Replacing the Savvy
Electronics Assembly
DOC. #TD-0240 11/30/06

Telephone Communications Loss

Troubleshooting Chart
Check the status of the lights on the store
override panel located next to the Savvy.
Does the Savvy have power?
NO
Make arrangements to have
the telephone line repaired.
If the troubleshooting procedures provided in this document indicate that the
Savvy should be replaced the following procedure should be used.
Step
1 Remove the bottom cover from the Savvy:
Loosen the two Allen screws at the bottom of the Savvy.
Pull the bottom of the cover away from the Savvy and down.
2 Move all lighting HOA toggle switches to the center position to
ensure that all lighting loads stay on.
3 Check to see if an Ethernet
electronics and, if applicable, disconnect it.
YES NO
Push down firmly on the top part of the
Savvy to make sure it is plugged into the
base.
Verify that communication
has been restored.
Replace the Savvy and
make sure the replacement
operates properly.
Procedure
®
cable is connected to the Savvy
Savvy Service Manual
®
YES NO
Meter Terminals 75 and 76
on the transition board.
Is 24-VAC present?
YES NO
Check the Savvy
transformer and BMS #1
breaker for power.
continued
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