Troubleshooting - Philips 32PFL6704D User Manual

10 Troubleshooting

Problem Possible cause and solution
No power or The TV is not connected to the power.
indicator light. Press at the side of the TV or on the remote
control.
Ensure that the power cord is connected tightly to
the TV power connector and to the power socket
outlet.
Remove the power cord from the power socket
outlet, wait 60 seconds and reconnect the power
cord.
Connect the TV to a different power socket outlet.
Error message HDCP authentication fail.
on the screen Ensure that your HDMI cable is certifi ed.
with HDMI Press SOURCE on the remote control to switch to
connection. another source and then switch back to the HDMI
source.
Reset the accessory device and the TV.
Turn on the TV.
Select the HDMI channel.
Turn on the accessory device.
While the TV and the accessory device are
powered on, unplug either end of the HDMI cable
and then reinsert the cable.
No sound is An incorrect HDMI port is connected or an audio
detected from cable is not connected.
the PC. Connect a DVI-HDM cable to the HDMI 3 port
on the TV.
Connect an audio cable to the DVI AUDIO IN
port on the TV.
Press SOURCE on the remote control, and select
the HDMI 3 source.
TV does not Batteries are installed incorrectly, or low battery
respond to the power.
remote control. Ensure the indicator light on the TV blinks when
you press the remote control buttons.
Ensure that you are using the TV remote control.
Ensure that the batteries are inserted correctly and
do not need to be replaced.
Remove the power cord from the power socket
outlet, wait 60 seconds and reconnect the power
cord.
The picture Broadcast video format.
is distorted, Press FORMAT on the remote control to select
stretched out, the best picture format.
or has black For some accessory devices, the picture format
bars on the side must be set in the accessory device.
or top.
The picture is Insecure/incorrect connection.
mostly red and Ensure all the connections are made according to
green, or the the color code.
picture misses Push the component cables all the way into the
red when YPbPr sockets on the TV.
connected to
an accessory
device via
component
cables.
No sound Volume level is set to zero - increase the volume
Sound is muted - press MUTE on the remote control.
on the TV
loudspeaker. Headphones are connected - ensure that
headphones are not plugged into the TV.
Audio cable is not connected - for AV connection,
ensure that the Audio L/R cable is connected as
described in Connect your devices (see 'Connect
your devices' on page 30 ) . If you use a component
cable, ensure that you have not crossed the red
audio cable with the red video cable.
Audio output setting for the accessory device is
incorrect. For HDMI connections, some accessory
devices have an HDMI audio output setting that
must be turned on for HDMI to HDMI connections.
Bad picture Standard defi nition channels are not as clear as
quality with high defi nition channels - connect the devices via
a coaxial component or HDMI cables.
connection.
No picture or No picture or sound - ensure you have selected
sound. the correct channel.
Incomplete channel installation
If the TV receives channels via an AV connection,
set the TV to the correct source input.
If the TV is connected directly to the wall via a coaxial
connection, perform the auto-installation again.
Cannot control Confi rm that the connected devices are EasyLink
your TV and compliant and are connected to your TV via an
connected HDMI cable. Not all brands of devices such as DVD
devices with one players use the same system as Philips EasyLink.
remote control. Other brands might not work with Philips EasyLink.
Download an electronic copy
To obtain an electronic copy of this manual:
1
Point your browser to www.philips.com/support.
2
Choose your country of location.
3
Enter the model number or a keyword in the "Find your
product" fi eld. Alternatively, you can browse the catalogue.
4
Click the description or model.
5
Under Product support, click User manuals.
Contact us
If you cannot resolve your problem, refer to the FAQ for this TV at
www.philips.com/support.
If the problem remains unresolved, contact the Customer Support
Center in your country.
Warning
•
Do not attempt to repair the TV yourself. This may cause severe injury, irreparable
damage to your TV or void your warranty.
Note
•
Please have available your TV model and serial number before contacting us. These
numbers are available on the back and side of your TV, as well as on the packaging.
EN
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