Service And Repairs; Troubleshooting - ION Operator's Manual

SERVICE AND REPAIR
Service Information
At Ardisam, we build quality and durability into the design of our products; but no amount of careful design by us, and careful
maintenance by you, can guarantee a repair-free life for your auger. Most repairs will be minor, and easily fixed by following the
suggestions in the troubleshooting guide in this section.
The guide will help you pinpoint the causes of common problems and identify remedies.
For more complicated repairs, contact ION customer service. A parts catalog is included in this section.
We will always be glad to answer any questions you have, or help you find suitable assistance. To order parts or inquire about
warranty, call or write us at the address found below.
Ordering Repair Parts
Parts may be obtained from the store where your auger was purchased or direct from the factory. To order from the factory, call,
e-mail, or order online at www.ioniceaugers.com:
Please include the part numbers, part description, quantity, model number and serial number.

TROUBLESHOOTING

PROBLEM
Powerhead will not turn
Powerhead will not start and
the battery indicates a full
charge
Powerhead starts, then stops
Auger jumps on ice
Auger cuts slowly
Contact ION customer service at 800-345-6007 if above remedies fail.
®
Check for parts online at www.ioniceaugers.com or call 800-345-6007 M-F 8-5 CT
ION® Ice Augers,
A Division of Ardisam, Inc.
1-800-345-6007
E-mail: info@ioniceaugers.com
POSSIBLE CAUSE
1. Power switch not depressed
completely
1. Battery too cold
1. Battery low on power
2. Battery may be slightly under
temperature
1. Blades damaged or sharpened
incorrectly
2. Ice point damaged or
sharpened incorrectly
(IONX only)
1. Dull blades
2. Dull ice point
(IONX only)
REMEDY/ACTION
1. Hold switch for five seconds
1. Remove the battery from the unit and place it in a
warm location (inside a jacket pocket, vehicle or an
ION Battery Bag)
1. Charge battery
2. Remove the battery from the unit and place it in a
warm location (inside a jacket pocket, vehicle or an
ION Battery Bag)
1. Replace with new blades
2. Replace with new ice point
1. Replace with new blades
2. Replace with new ice point
Operator's Manual
ION® Electric Ice Augers
9