Technical Support - Hercules WAE NEO Manual

Poor sound quality in
Bluetooth® mode
7.

TECHNICAL SUPPORT

If you encounter a problem with your product, please go to http://ts.hercules.com and select your
language. From there you will be able to access various utilities (Frequently Asked Questions (FAQ),
the latest versions of drivers and software) that may help to resolve your problem. If the problem
persists, you can contact the Hercules products technical support service ("Technical Support"):
By email:
To reach our Technical Support via email, you must first register online on the http://ts.hercules.com/
website. The information that you provide will help our technicians to resolve your problem as quickly
as possible.
Click on Product Registration and follow the instructions displayed onscreen.
If you have already registered your product, please enter your user info in the Username and
Password fields, then click on Login.
By telephone (if you do not have Internet access):
United Kingdom
United States
Canada
Denmark
Sweden
Finland
Hours of operation and telephone numbers are subject to change. Please visit http://ts.hercules.com
for the most up-to-date Technical Support contact information.
• Your Bluetooth® device may be out of range: move it closer to the
speaker.
• Move your Bluetooth® device and/or the speaker away from any other
device liable to cause interference: cordless telephones, microwave
ovens, WiFi routers and all other Bluetooth® devices.
• If several applications are running simultaneously on the Bluetooth®
device, close any non-essential applications. Running multiple
applications simultaneously reduces the internal resources required for
audio transmission.
• Disable the WiFi network.
• Delete the pairing between your Bluetooth® device and the speaker, then
pair both devices again. Doing so should eliminate any problems which
may have occurred during the initial pairing.
08450800942
Monday to Friday from 8 a.m. to 7 p.m.
Charged at local rate
Monday to Friday from 9 a.m. to 8 p.m.
1-866-889-5036
(Eastern Standard Time)
Free Monday to Friday from 6 a.m. to 5 p.m.
(Pacific Standard Time)
Monday to Friday from 9 a.m. to 8 p.m.
1-866-889-2181
(Eastern Standard Time)
Free Monday to Friday from 6 a.m. to 5 p.m.
(Pacific Standard Time)
80887690 Monday to Friday from 9 a.m. to 8 p.m.
Free (English)
0200884567 Monday to Friday from 9 a.m. to 8 p.m.
Free (English)
0800 9130 60 Monday to Friday from 10 a.m. to 9 p.m.
Free (English)
WAE NEO
User Manual – 9/12