Asus AST21 Basic Manual page 98

expense. When a malfunction is suspected, or in case
of theft or loss, contact an au shop or PiPit.
■ After-sales service
If you are unsure about anything regarding after-sales
service, contact the following service contact.
Customer Service Center (for service canceling
procedure in case of loss or theft)
From a land-line phone,
From an au cell phone, 113 without area code (toll-free)
Business hours
Keitai Guarantee Service Center (for loss, theft,
damage)
From a land-line phone/an au cell phone,
Business hours
Online Repair Desk (24 hours a day over the Internet)
※Accessible only from PCs or smartphones
https://cs.kddi.com/support/n_login.html
memo
◎ The app for the Internet acceptance, if "damage", "wet", "theft"
and "loss" are eligible. In the case of spontaneous failure (not
the cause damage, such as water wet, but does not power on,
the screen does not function or other), it will be accepted by
phone for interview is required.
◎ To apply for the Internet, you need the e-mail address.
96 Appendix
0077−7−113 (toll-free)
24 hours live support (7 days a week)
0120-925-919 (toll-free)
9:00 - 21:00 (7 days a week)