Lincoln NAVIGATOR 2017 Owner's Manual page 439

Issue
This is a cell phone-dependent feature.
Audible text messages do
not work on my cell phone.
This is a cell phone limitation.
Issue
I am having trouble
Possible device malfunction.
connecting my device.
Navigator (TB5) Canada/United States of America, enUSA, Edition date: 201712, Second Printing
SYNC 3
Cell phone issues
Possible cause
Text messages from WhatsApp and Facebook Messenger are not
supported.
Your cell phone must support downloading text messages through
Bluetooth to receive incoming text messages.
Because each cell phone is different, refer to your device's manual
for the specific cell phone you are pairing. In fact, there can be
differences between cell phones due to brand, model, service provider
and software version.
USB and Bluetooth Stereo issues
Possible cause
Disconnect the device from SYNC 3. Try switching your device off,
resetting it or removing the battery, then reconnect it to SYNC 3.
Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and your
vehicle's USB port.
Make sure that the device does not have an auto-install program or
active security settings.
436
Possible solution
Possible solution