Samsung UN49MU7000FXZA E-Manual page 86

The problem
Unable to find a Channel
The TV image does not
look as good as it did in
the store.
The picture is distorted.
The color is wrong or
missing.
The color is poor or the
picture is not bright
enough.
There is a dotted line on
the edge of the screen.
The picture is black and
white.
" If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung's Call Center
for assistance.
"
If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
"
If the problem persists, check the signal strength or refer to the external device's user manual.
If your TV is not connected to a cable or satellite box, run
Broadcasting Auto Program).
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analog cable or satellite box, upgrade to a digital cable or satellite box. Use
HDMI or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel that
is broadcasting HD content.
● Cable/Satellite Subscribers: Try HD channels from the channel lineup.
● Air/Cable Antenna Connection: Try HD channels after running the
Adjust the cable or satellite box's video output resolution to 1080i or 720p.
The compression of video content may cause picture distortions, especially in fast moving
pictures from sports programs and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a
malfunction.
Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital
channels.
If you're using a Component connection, make sure that the Component cables are connected
to the correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
Go to Picture and then adjust the
See if Power Saving Mode
Mode) has been enabled.
Try resetting the picture. (
Change Picture Size Settings
If you are using AV, analog equipment, disconnect the adapter from the Component (Blue)
input jack on the TV and connect it to the AV In (Yellow) input jack.
Try this!
Picture Mode, Brightness, Sharpness, and
( Settings General
Settings Picture
to 16:9 Standard.
- 81 -
Auto Program ( Settings
Auto Program
Color settings.
Eco Solution Power Saving
Expert Settings Reset
function.
Picture)