1. Precautions 1. Precautions 1-1. Safety Precautions Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrical shock. 1-1-1. Warnings For continued safety, do not attempt to modify the circuit board. Disconnect the AC power and DC power jack before servicing.
1. Precautions 1-1-4. Product Safety Notices Some electrical and mechanical parts have special safetyrelated characteristics which are often not evident from visual inspection. The protection they give may not be obtained by replacing them with components rated for higher voltage, wattage, etc.
1. Precautions 1-2. Servicing Precautions An electrolytic capacitor installed with the wrong polarity might explode. WARNING Before servicing units covered by this service manual, read and follow the Safety Precautions section of this manual. CAUTION If unforeseen circumstances create conflict between the following servicing precautions and any of the safety precautions, always follow the safety precautions.
1. Precautions 1-3. Static Electricity Precautions Some semiconductor (solid state) devices can be easily damaged by static electricity. Such components are commonly called Electrostatically Sensitive Devices (ESD). Examples of typical ESD are integrated circuits and some field-effect transistors. The following techniques will reduce the incidence of component damage caused by static electricity. Immediately before handling any semiconductor components or assemblies, drain the electrostatic charge from your body by touching a known earth ground.
1. Precautions 1-4. Installation Precautions For safety reasons, more than a people are required for carrying the product. Keep the power cord away from any heat emitting devices, as a melted covering may cause fire or electric shock. Do not place the product in areas with poor ventilation such as a bookshelf or closet. The increased internal temperature may cause fire.
2. Product specifications 2. Product Specifications 2-1. Product information Model UN**K6500AG Front View * W : Width H : High D : Depth Detail View Front Color Dark Titan Body 916.5 x 540.6 x 89.1 mm 40" with Stand 916.5 x 607.5 x 250.7 mm Body 1102.3 x 646.4 x 104.4 mm Dimension (WxHxD)
2. Product specifications 2-2. Detail Specification Item UN40K6500AGXPR General Information Product Series Country PARAGUAY Platform(TV) SoC | HAWK-MF Display Screen Size 40" Resolution 1,920 × 1,080 Ultra Black Quantum Dot Display Screen Curvature 3,000R 10 bit Support Video Picture Engine HyperReal Motion Rate PQI (Picture Quality Index)
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2. Product specifications Item UN40K6500AGXPR Smart TV Samsung SMART TV Apps Games Cloud Game Billing EXTRA TV Plus Automated Content Recognition (ACR) Web Browser Smart Interaction Voice Recognition Convergence TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA...
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2. Product specifications Item UN40K6500AGXPR Connectivity HDMI Component In (Y/Pb/Pr) Composite In (AV) 1 (Common Use for Component Y) Ethernet (LAN) Headphone Audio Out (Mini Jack) Digital Audio Out (Optical) RF In (Terrestrial / Cable input / Satellite input) 1/1(Common Use for Terrestrial)/0 Ex-Link ( RS-232C ) CI Slot Scart...
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2. Product specifications Item UN40K6500AGXPR Additional Feature Connect Share™ (HDD) ConnectShare™ (USB 2.0) Connect Share™ Transfer Embeded POP Extended PVR Game Mode OSD Language Local Languages Picture-In-Picture BT HID Built-in USB HID Support Teletext (TTX) Time Shift V-Chip MBR Support Ultra Clean View Triple Protector Eco Feature...
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2. Product specifications Item UN49K6500AGXPR General Information Product Series Country PARAGUAY Platform(TV) SoC | HAWK-MF Display Screen Size 49" Resolution 1,920 × 1,080 Ultra Black Quantum Dot Display Screen Curvature 3,000R 10 bit Support Video Picture Engine HyperReal Motion Rate PQI (Picture Quality Index) HDR (High Dynamic Range) Dynamic Contrast Ratio...
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2. Product specifications Item UN49K6500AGXPR Smart TV Samsung SMART TV Apps Games Cloud Game Billing EXTRA TV Plus Automated Content Recognition (ACR) Web Browser Smart Interaction Voice Recognition Convergence TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA...
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2. Product specifications Item UN49K6500AGXPR Connectivity HDMI Component In (Y/Pb/Pr) Composite In (AV) 1 (Common Use for Component Y) Ethernet (LAN) Headphone Audio Out (Mini Jack) Digital Audio Out (Optical) RF In (Terrestrial / Cable input / Satellite input) 1/1(Common Use for Terrestrial)/0 Ex-Link ( RS-232C ) CI Slot Scart...
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2. Product specifications Item UN49K6500AGXPR Additional Feature Connect Share™ (HDD) ConnectShare™ (USB 2.0) Connect Share™ Transfer Embeded POP Extended PVR Game Mode OSD Language Local Languages Picture-In-Picture BT HID Built-in USB HID Support Teletext (TTX) Time Shift V-Chip MBR Support Ultra Clean View Triple Protector Eco Feature...
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2. Product specifications Item UN55K6500AGXPR General Information Product Series Country PARAGUAY Platform(TV) SoC | HAWK-MF Display Screen Size 55" Resolution 1,920 × 1,080 Ultra Black Quantum Dot Display Ultra Clear Panel Screen Curvature 4,200R 10 bit Support Video Picture Engine HyperReal Motion Rate PQI (Picture Quality Index)
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Mobile to TV - Mirroring, DLNA Family Square with S-Cloud Together Play Easy Setup Samsung SMART View App Casting Wireless TV On - Samsung WOL Wired TV On - Samsung WOL Bluetooth Low Energy Briefing On TV WiDi WiFi Direct...
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Bezel Type Slim Type Step-Up Slim Front Color Dark Titan Light Effect (Deco) Stand Type Quad Swivel (Left/Right) Additional Feature Samsung 3D Instant On Processor Quad-Core SCSA Support Accessibility Enlarge/ High contrast Digital Clean View One Connect (Jack) Auto Channel Search...
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2. Product specifications Item UN55K6500AGXPR Additional Feature ConnectShare™ (USB 2.0) Embeded POP Extended PVR Game Mode OSD Language Local Languages BT HID Built-in USB HID Support Smart Evolution Support Teletext (TTX) Time Shift V-Chip MBR Support Ultra Clean View Eco Feature Energy Star Eco Sensor Energy Efficiency Class...
2. Product specifications 2-4. Samsung Smart Remote The Samsung Smart Remote P (Power): Press to turn the TV on or off. bottom of the screen. Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, enter a ZIP code, etc.
2. Product specifications 2-6. Accessories NOTE • The items’ colors and shapes may vary depending on the model. • Cables not included in the package contents can be purchased separately. • The part code for some accessories may differ depending on your region. Product Code.
3. Disassembly and Reassemble 3. Disassembly and Reassembly 3-1. Disassembly and Reassembly Require Parts Required Jigs & Tools • Open Jig Tool BN81-12884A • Protective Cushion BN81- 10739A Description Picture Description Place TV facing down on the table with a curved cushion.
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3. Disassembly and Reassemble Description Picture Description Insert the Opening-Jig at the indicated positions to release bottom left corners of the rear cover. Opening-Jig is required Open-Jig should be fully inserted and then pry to release the rear cover mounting clips.
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3. Disassembly and Reassemble Description Picture Description Gently lift up the Rear Cover as shown in the picture. (It can be opened when the 3 edges are disassembled.) Remove the function cable, wi-fi cable, speaker cable, SMPS cable and LVDS cable.
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3. Disassembly and Reassemble Description Picture Description Remove the SMPS cable and BLU cable. Removing Main board. • Gently lift up (Bottom Right corner) to release the lock • Use both hands to hold the board and slide UP to release the board...
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3. Disassembly and Reassemble Description Picture Description Removing SMPS board. • Gently lift up (Bottom Left corner) to release the lock • Use both hands to hold the board and slide UP to release Remove the speaker and function.
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3. Disassembly and Reassemble Description Picture Description Remove Bracket-Stand Link. Screws 6001-003016 x 3EA TORQUE : 4~5 lbf Completed disassembly. • Be careful during disassembly at Parting(must glove). • Be careful during disassembly at corner ribs. • Hooks can be damaged when disassembling is done by hands or tools which is bigger than Opening-Jig.
3. Disassembly and Reassemble 3-2. PTC Disassembly 3-2-1. Caution • Because A and B are assembled in HOOK (locking step) method, when the rotational force, This may result in damage to the PTC HOOK. • Please use the JIG & turn off the HOOK LOCK as shown below. CAUTION when the rotational force This may result in damage to the PTC...
4. Troubleshooting 4. Troubleshooting 4-1. How to Check Fault Symptom 4-1-1. Power TV POWER STANDBY TV in Standby √ Standby LED Indicator If Not Lit: √ AC 120Vac Line If missing: √ 120Vac Source and Power Cord If OK: Fuse √...
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4. Troubleshooting FUNCTION/IR Control TV in Standby √ LED Status LED is OFF √ LED 1.7Vdc (pin 8)and VCC for 3.3Vdc (pin 3) • If missing suspect Function Assy/Cable/Main board. LED is ON √ Switch Operation activates on screen display. <On Screen Selections with Function Control>...
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4. Troubleshooting SMPS POWER A13V Standby to Main Board: Approx 9Vdc Power_On/Off: 3.3Vdc Power ON/OFF A13V : to steady 12.7 Vdc OD/UD : 3.3Vdc Over & Under Drive BLU_PWM: .9V~3.3Vdc also labeled “BLU On/Off” Backlight On/Off & Backlight (PWM signal) Level Control. To Main Board CNM803 CNM803 To Panel LEDS CNL802...
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4. Troubleshooting BACKLIGHTS Activate Backlights Test Disconnect Lead Cable from Main Board to Power Supply. (CN202) √ TV Screen for active backlight LEDs. If NO BACKLIGHTS √ Plus (+) & Minus (-) pin voltages on the Panel Connector. SMPS. If no pin voltages replace If voltages exist but no backlight: √...
4. Troubleshooting 4-1-2. MAIN No power & no picture Check the LED of function Check link of AC voltage Open the BACK-COVER and check the Connect the 10p power cable 10P power cable Check the A13V of BD211/208/214/209 Change the SMPS Check the Q203 base, voltage must be Change the Main Assy no larger than 0.5V...
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4. Troubleshooting Location of Parts L310 IC201 L203 Q203 BD211/208/214/209 Q201 Q204 IC208 IC204...
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4. Troubleshooting No picture (COMPONENT) If the LED of POWER is off, Check what is status ‘Stand-by’ or not check Back Light is turn on Check a video source & cable Check Video signal Check the SelfTest. (Support->Self Diagnosis->Picture Test) Check for connecting external device Remain other Problem Check...
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4. Troubleshooting No sound Check the source & sound cable. Input a Sound source (Comp/PC/DVI to HDMI) Check Selftest (Support->Self Diagnosis->Picture Test) Check for connecting external device Remain other Problem? Check the DC B13V to Q201 Change the Main Assy Check the IC902 (HAWK_MF) Check the sound data / IC401 (Sound AMP)
4. Troubleshooting 4-1-3. Video MAIN / T-CON Board Main Board Section Start Up Logo Customer Picture Test 1 Mute - 147 - Mute Video Operation : Generated on Main Section. If OK: √ Source & Input Cables. √ Other inputs. √...
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4. Troubleshooting T-CON Section Mute - 369 - Mute NOTE May not be available for Larger models over 70 inches. Video Operation : Generated at T-CON Section. If OK: √ Main / T-CON Board (defective). If Noisy: √ Main / T-CON Board. PANEL ...
4. Troubleshooting 4-1-4. Audio AUDIO TEST Source • No TV Sound √ Menu → Audio → Speaker Settings set to TV Speaker • Noisy / Distorted TV Audio √ Customer Menu → Support → Sound Test • Sound Test FAILS : (Missing / Noisy Audio) √...
4. Troubleshooting 4-1-5. Network <TV> <Router> <Internet> TV to Router "Failure" Check Router Network Status Internet Wired & Wireless MAC Address • in Customer Support Menu. √ No Wired MAC Address : Replace Main Board. √ No Wireless MAC Address : Module cabling &...
Terms of Agreement are accepted. Samsung Apps • If it Fails: √ Reset Smart Hub. √ Samsung Apps load correctly. Apps Reset" in Factory Mode. √ Perform " √ Go to Smart Hub and complete Terms of Agreement and set up information.
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4. Troubleshooting For Netflix Operation/Connection Issues: • Check Certificate & Netflix ESN Status in Factory Mode. If Certificate and ESN exists, " CO", "NfO", change the 8.8.8.8 If Certificate is missing, " C/" replace the TV’s Main Board. If ESN number is missing: NF/ do not replace the Main Board.
Pulse(wakeup reason pulse) Module Pull up Reset WiFi Block Reset Active Low Module Pull up Go to Menu > Support > Contact Samsung Contact Samsung < - Wired MAC Address : xx:xx:xx:xx:xx:xx Main Board. Missing or Error : Replace - Wireless MAC Address : xx:xx:xx:xx:xx:xx - Bluetooth Address : xx:xx:xx:xx:xx:xx •...
To enter ‘Service Mode’ Press the remote-control keys in this sequence : Factory Remote Power TV ON. Select TV Source. Info → Factory. MENU for return. Samsung IR Remote (Limited Operation) TV Power Standby. Press as follows. • Remote Button : INFO MENU MENU...
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4. Troubleshooting First Screen Appearing in Factory Mode (SAMPLE) √ Micom SW Version T-HKMFKUABC_-xxxx (T-HKMFKABC-**** : AG***) T-HKMFKDEUS_-xxxx √ Sub Micom SW Version tztv-2.4-main2016-hawk-m-fhd_2016***** BT Version : xxxx E-Manual : ---- Camera Version : Not Support Blaster Version :Not Support E-POP Version :HAWKMFD-****.** EDID SUCCESS HDCP SUCCESS...
4. Troubleshooting 4-2-2. Detail Factory Op tion NOTE If you replace the main board with new one, please change the factory option as well. The options you must change are "Type". UN49K6500AGXPR 49" Inches FA01 Vendor PANEL Code BN95-02618B Spec.
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4. Troubleshooting UN55K6500AGXPR 55" Inches FA01 Vendor PANEL Code BN95-02625B Spec. CY-VK055BGLV2V/H Vendor DYREL SMPS BOARD Code BN44-00872A Spec. L55E1_KDY,AC/DC Chassis Ass'y BN91-17274H MAIN BOARD PBA Ass'y BN94-10996D Byte Item Factory Reset Type 55A6AF0RK Local set PAR_DTV SW Model UK6200 BOM Model 6500...
4. Troubleshooting 4-2-3. Factory Data Option Factory Menu Name Data Range Factory Reset Type 49" 49A6AF0RK 55" 55A6AF0RK Local Set PAR_DTV SW Model UK6200 BOM Model 6500 TUNER Ch Table NONE MRT Option Control Factory Menu Name Data Range EDID EDID ON/OFF...
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4. Troubleshooting Factory Menu Name Data Range RF Remocon Support CDD mode … DPMS Support T-CON Device JazzFT RM Server Type Operating LMF LEAVE THRESHOLD LMF TRIM THRESHOLD LMF TERM THRESHOLD EOS Click BP PMS Reset FAnet Thread CI CPLD Version ACM_MC UNIQUE TRIPLET FS_FAV...
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4. Troubleshooting Factory Menu Name Data Range External Source Eco Solution Cloning Shop Option Exhibition Mode Peak Mode Metadata Shopmode Picture Reset Asia Option Unbalance AF Level adjust TX Power Level Mono Last Memory H Shaking SOUND High Devi *If the broadcast signal is not good, TV will complement the characteristics of the signal (most use when weak signal comes from the growing area countries)
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4. Troubleshooting Factory Menu Name Data Range Bottom Checksum NONE Wall Filter Type SRS Tuning Parm SPDIF PCM Gain AudioDock BT Delay 3D_Glass BT delay Mic Scale India Sound Speaker Delay Normal NTV CU Delay NORMAL Lipsync Inx Lipsync Checksum 0x4972 Lipsync USB Test Ready...
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4. Troubleshooting Factory Menu Name Data Range N Vx1 SSC ON/OFF N Vx1 Value FRC Vx1 SSC ON/OFF FRC Vx1 SSC Period FRC Vx1 SSC Modulation FRC LVDS ON/OFF FRC LVDS SSC MFR FRC LVDS SSC MRR FRC DDR SSC ON/OFF FRC DDR SSC Period FRC DDR SSC Modulation ADV7619 Data strength...
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4. Troubleshooting Factory Menu Name Data Range TCON_TEMP READ TEMP LAST 6000 DCC VERSION TCON Demura Bypass TCON FDisplay Panel Code 1 Panel Code 2 Panel Revision Panel Menu Week Panel S/N 1 Panel S/N 2 Panel S/N 3 Panel S/N 4 MPEG Margin H.264 Margin CAM Wait Time...
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4. Troubleshooting Factory Menu Name Data Range BT DUT BT Throughput Failure Reproduce Module 21_9 L-DETECT STABLE TIME L-DETECT UNSTABLE TIME L-DETECT CAPTION THRESHOLD L-DETECT RAGION THRESHOLD L-DETECT B-LEVEL THRESHOLD L-DETECT USB SUPPORT DB Download MRT Option Dump Failure Picture Data Dump Failure VCONF Dump Failure...
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4. Troubleshooting Factory Menu Name Data Range HDMI FLT CNT LOS UNSTABLE BAN CNT 1250ms HDMI ROBIN HDMI Callback HDMI CTS Thld HDMI CTS Cnt1 HDMI EQ HDMI Write Type HDMI Switch DVI SET TIME H Write HDMI Sync HDMI 3D DET HOT PLUG OFF HOLD TIME 600ms HDMI MUTE TIME...
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4. Troubleshooting Factory Menu Name Data Range US Post Pattern FRC Pre Pattern FRC Post Pattern SOC TCON Pattern SOC TCON Pattern Level FRC OSD Pre Pattern FRC OSD Post Pattern FRC2 Pre Pattern FRC2 Post Pattern SOC TCON2 Pattern SOC TCON2 Pattern Level Upgrade T-CON DATA UPGRADE...
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4. Troubleshooting Factory Menu Name Data Range Pic Data USB Update Audio Data USB Update Eco Data USB Update CI CPLD Upgrade SC ADK Upgrade Other Setting Delete S/N IPERF Stopped Expert CAL Data Backup … CAL Data Restore MICOM POWER OFF NTV CU FW VER ATV IF AGC SPEED Upgrade UHD OSD Test...
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4. Troubleshooting Factory Menu Name Data Range ADC Result 1st_Y_GH 1st_Y_GL 1st_Cb_BH 1st_Cb_BL 1st_Cr_RH 1st_Cr_RL 2nd_R_L 2nd_G_L 2nd_B_L 2nd_R_H 2nd_G_H 2nd_B_H White Balance R-Offset G-Offset B-Offset R-Gain G-Gain B-Gain WB-W2_R_Offset WB_W2_B_Offset WB_W2_R_Gain WB_W2_B_Gain WB_N_R_Offset WB_N_B_Offset WB_N_R_Gain WB_N_B_Gain MGA On/Off R1_Gain G1_Gain B1_Gain R2_Gain...
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4. Troubleshooting Factory Menu Name Data Range G3_Gain B3_Gain R4_Gain G4_Gain B4_Gain R5_Gain G5_Gain B5_Gain R6_Gain G6_Gain B6_Gain R7_Gain G7_Gain B7_Gain R8_Gain G8_Gain B8_Gain R9_Gain G9_Gain B9_Gain R10_Gain G10_Gain B10_Gain SPI White Balance SPI White Balance On/Off SPI R-Offset SPI G-Offset SPI B-Offset SPI R-Gain SPI G-Gain...
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4. Troubleshooting Factory Menu Name Data Range SPI W2 Roffset SPI W2 Boffset SPI MGA WB Data to SPI Advanced 4-32...
4. Troubleshooting 4-3. White Balance 4-3-1. Calibration Into the Factory Mode. Select ADC/WB menu. Select menu. AV Calibration Option Comp Calibration Control PC Calibration Debug HDMI Calibration ADC/WB Advanced 4-3-2. Service Adjustment You must perform Calibration in the Lattice Pattern before adjusting the White Balance. Color Calibration ...
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4. Troubleshooting Method of Color Calibration (AV) Apply the NTSC Lattice (N0. 3) pattern signal to the AV IN 1 port. Press the Source key to switch to “AV1” mode. Enter Service mode. Select the “ADC” menu. Select the “AV Calibration” menu. In “AV Calibration Off”...
4. Troubleshooting 4-3-3. Adjustment Into the Factory Mode. Select ADC/WB menu. White Balance Select menu. Option Control Debug (Low Light) (Hight Light) Sub Brightness Sub Contrast White Balance ADC/WB R offset R gain Advanced G offset G gain B offset B gain 4-35...
Updating from the Internet requires an active Internet connection. • To update using a USB flash drive, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
5. Wiring Diagram 5-4. Connector Functions Connector Function CN202 ↔ CNM803 Supply main power and dimming signal from IP board to Main Board. CN1401 ↔ CON3 The LVDS signal transfered from Main Board to Panel .
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