Support And Other Resources; Support And Training Information - HP Smart Array B140i User Manual

Support and other resources

Support and training information

Hewlett Packard Enterprise offers a number of additional software support services, many of which are
provided to customers at no additional charge:
•
Software Technical Support and Update Service—Insight Control and select Insight
Management software products include one year of 24 x 7 Hewlett Packard Enterprise Software
Technical Support and Update Service. This service provides access to Hewlett Packard Enterprise
technical resources for assistance in resolving software implementation or operations problems. The
service also provides access to software updates and reference manuals in electronic form as they
are made available from Hewlett Packard Enterprise. With this service, Insight Control and Insight
Management customers will benefit from expedited problem resolution as well as proactive
notification and delivery of software updates. For more information about this service, see the
Hewlett Packard Enterprise website (http://www.hpe.com/services/insight).
•
Registration for Software and Technical Support and Update Services—If you received a
license entitlement certificate, registration for this service occurs following online redemption of the
license certificate/key.
•
How to Use Your Software Technical Support and Update Service—Once you are registered,
you will receive a service contract in the mail containing the Customer Service phone number and
your Service Agreement Identifier. You will need your SAID when calling for technical support. Using
your SAID, you can also use your SAID to view your contract on the Hewlett Packard Enterprise
Support Center (http://www.hpe.com/support/hpesc) website.
•
Warranty—Hewlett Packard Enterprise will replace defective delivery media for a period of 90
days from the date of purchase. This warranty applies to all Insight Software, HPE Systems Insight
Manager, and Insight Management products.
•
Join the discussion—The Hewlett Packard Enterprise Support Center is a community-based,
user-supported tool for Hewlett Packard Enterprise customers to participate in discussions amongst
the customer community about Hewlett Packard Enterprise products. For discussions related to
Insight Control and Insight Management software, see the "Community forums" area of the Hewlett
Packard Enterprise Support Center website (http://www.hpe.com/support/hpesc).
•
Contact Hewlett Packard Enterprise Worldwide Customer Service contact numbers are available on
the Hewlett Packard Enterprise website (http://www.hpe.com/contact). For U.S. customers, say
"Insight Manager" when prompted for the product name.
Support and other resources 26