Troubleshooting - Philips DVP3850G User Manual

Troubleshooting

Warning
• Risk of electric shock. Never remove the casing of the player.
To keep the warranty valid, never try to repair the player yourself.
If you have problems using this player, check the following points before you request service. If you still
have a problem, register your player and get support at www.philips.com/welcome.
If you contact Philips, you will be asked for the model and serial number of this player. The model
number and serial number are on the back of this player. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
No picture.
•
Refer to the TV user manual for how to select the correct video input channel.
•
Switch to the default mode if the progressive scan setting or the TV system setting is changed.
No sound output from the TV.
•
Make sure that the audio cables are connected to the audio input sockets that are grouped with the
selected video input sockets.
No sound during DivX video playback.
•
The audio codes are not supported.
Disc or USB storage device cannot be read.
•
Make sure that this player supports the disc or USB storage device. (Refer to "
•
For a recorded disc, make sure that the disc is finalized.
Recorded files (JPEG, MP3, WMA) cannot be played or read.
•
Make sure that the file was recorded in the format of UDF, ISO9660, or JOLIET.
•
Make sure that the number of files does not exceed the limitation (9,999 files maximum).
•
Make sure that this player supports these files. (Refer to "
DivX video files cannot be played.
• Make sure that the DivX video file is complete.
• Make sure that the file extension is correct.
• DRM-protected video files that are stored on a USB flash drive cannot be played through an analog video
connection (for example, composite, component, and scart). Transfer the video content onto a supported
disc to play these files.
DivX subtitles are not displayed correctly.
•
Make sure that the subtitle filename is the same as the video filename.
•
Make sure that the DivX video file and the subtitle file are saved under the same directory.
•
Select the character set that supports the subtitle. (Refer to
20 EN
Specifications" > "Playable media")
Specifications" > "Playable media")
[Preference] > [DivX Subtitle])