Philips DVP3500 User Manual page 39

Problem
Picture freezes momentarily
during playback
No return to start-up screen when
disc is removed
The player does not respond to
the Remote Control
Buttons do not work
Player does not respond to some
operating commands during playback.
DVD Player cannot read
CDs/DVDs
Menu items cannot be selected
Unable to play DivX movies
No sound during DivX movies playback
No HDMI output
Abnormal HDMI output screen
Blank/ colored screen
01-41-DVP5900_US3
Troubleshooting
Solution
– Check the disc for fingerprints/scratches and
clean with a soft cloth wiping from center to edge.
– Reset the unit by switching the player off, then on
again.
– Aim the Remote Control directly at the sensor
on the front of the player.
– Reduce the distance to the player.
– Replace the batteries in the Remote Control.
– Re-insert the batteries with their polarities (+/–
signs) as indicated.
– To completely reset the player, unplug the AC
cord from the AC outlet for 5-10 seconds.
– Operations may not be permitted by the disc.
Refer to the instructions of the disc jacket.
– Use a commonly available cleaning CD/DVD to
clean the lens before sending the DVD Player for
repair.
– Press STOP twice before selecting System Menu.
– Depending on the disc availability, some menu items
cannot be selected.
– Check that the DivX file is encoded with DivX 3.11,
4.x and 5.x encoder.
– The audio codec may not be supported by the DVD
player.
– Check the video output is HDMI enabled.
– Check the connection between the TV and the
HDMI jack of DVD player.
– See if the TV supports this 480p/576p/720p/1080i
DVD player.
– If show noise appears on the screen, it means that
TV does not support HDCP (High-bandwidth Digital
Content Protection).
– Power off the set and wait for a while before turning
ON the set again.
Need Help? Visit us at www.philips.com/support
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22/09/05, 2:09 PM