Troubleshooting - Philips DVP1033 User Manual

8 Troubleshooting

Warning
Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check the
following points before you request service. If you
still have a problem, register your product and get
support at www.philips.com/welcome.
If you contact Philips, you will be asked for the model
and serial number of your product. The model
number and serial number are on the back of your
product. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this unit do not work.
Disconnect this product from the power
outlet for a few minutes, then connect again.
No reaction to the remote control.
Connect this product to the power outlet.
Point the remote control at the IR sensor
located on the front panel of this product.
Insert the batteries correctly.
Insert new batteries in the remote control.
Picture
No picture.
See the TVs user manual on how to select
the correct input on the TV. Change the TV
channel until you see the Philips screen.
If you have turned on the progressive scan
setting or change the TV system setting,
switch back to default mode: 1) Press
open the disc compartment. 2) Press the
Numeric button
the Numeric button
Sound
No audio output from the TV.
Ensure that the audio cables are connected to
the audio input of the TV.
Assign the audio input of the TV to the
corresponding video input. See the TV user
manual for details.
to
(for progressive scan) or
(for TV system).
No audio output from the loudspeakers of the
Ensure that the audio cables are connected to
the audio input of the audio device.
Turn on the audio device to its correct audio
input source.
No sound during DivX video playback
The audio codec may not be supported by this
product.
Play
The disc cannot be played.
The disc is badly scratched, deformed, or dirty.
Replace or clean the disc.
The aspect ratio of the screen is not aligned with
the TV display setting.
DivX subtitles are not displayed correctly.
Select the correct character set.
Press SETUP.
Select [Preferences] > [DivX Subtitle] in
the menu.
Select the character set that supports the
subtitle.
EN 17