Philips DVD963SA/P01 User Manual page 34

Troubleshooting
Problem
No audio at digital output
No sound and picture
Disc can't be played
Picture freezes momentarily
during playback
No return to start-up screen when
disc is removed
The player does not respond to
the remote control
Buttons do not work or player stops
responding
Player does not respond to some
operating commands during playback.
DVD/SACD Video player cannot read
CDs/DVDs
If you are unable to remedy a problem by following these hints, consult your dealer or service
centre (HOTLINE).
34
Solution
– Check the digital connections.
– Check the settings menu to make sure the digital
output is set to ALL or PCM.
– Check if the audio format of the selected audio
language matches your receiver capabilities.
– Check that the SCART cable is connected to the
correct device (See Connecting to a TV)
– Ensure the disc label is facing up.
– Check if the disc is defective by trying another
disc.
– Check the disc for fingerprints/scratches and
clean with a soft cloth wiping from centre to edge.
– Reset the unit by switching the player off, then on
again.
– Aim the remote control directly at the sensor on
the front of the player.
– Reduce the distance to the player.
– Replace the batteries in the remote control.
– Re-insert the batteries with their polarities (+/–
signs) as indicated.
– To completely reset the player, unplug the AC
cord from the AC outlet for 5-10 seconds.
– Operations may not be permitted by the disc.
Refer to the instructions of the disc.
– Use a commonly available cleaning CD/DVD to
clean the lens before sending the DVD/SACD
player for repair.