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WATER ON TOP COOKING RANGE (NATURAL GAS)
Far East Europe Ltd also give a 12 month guarantee in respect of the same CE wok cooker for
the repair or replacement of any faults or defects (save for fair wear and tear). The
guarantees above are subject to the terms and conditions outlined below:
1.
The guarantee period commences from the date of invoice, delivery or installation, whichever came
first.
2.
Cookers installed by Far East Europe Ltd or Far East Industries Ltd (referred to collectively as Far East,
herein) will receive a parts and labour warranty. Cookers installed by other parties will receive parts only
warranty thus labour costs will not be borne by Far East. If your cooker was not purchased directly from
Far East please contact the seller directly for guarantee and warranty details.
3.
The cooker must have been installed and operated in accordance with the manufacturer's instructions.
a.
For example, if there is evidence of the cooker being operated without sufficient water on the
cooker top, this will invalidate the guarantee and you will be liable for any costs incurred by
Far East in inspecting or repairing the cooker.
b.
Similarly, if there is evidence of the cooker not being cleaned regularly, this will also void the
guarantee. The cooker must be cleaned in accordance with the manufacturer's schedule as
detailed in the manual.
4.
The cooker must have been serviced at least once every 12 months since installation, by Far East or a
third party authorised by them. You may be required to provide a signed service log, invoices or service
certificates to prove this work has been carried out.
5.
Genuine spare parts, approved by Far East, must have been used for any repairs or servicing.
6.
The cooker must not have been modified in any way.
7.
This guarantee does not cover modifications or repairs performed by parties other than Far East, unless
expressly authorised in writing. Your guarantee is immediately void if any other party performs work on
your cooker without our written consent.
8.
Any faults or defects must be reported to Far East within 3 working days of coming to the attention of
the purchaser or operators. Far East will not entertain claims for issues which have been left to escalate
after first being noticed.
9.
If an engineer attends your cooker for service/repair under the guarantee and any of these terms and
conditions have been breached, the owner shall be liable for the costs of the engineer's visit and any
work performed or parts fitted.
10. At Far East's discretion, you may be required to provide photographic evidence of any defects and also
general cooker condition, before Far East send spare parts or dispatch an engineer. If you are unable to
provide the photographs requested, Far East reserve the right to refuse any request under this
guarantee scheme.
11. Not withstanding anything specified in this guarantee or elsewhere in these Terms and Conditions, Far
East will be under no liability to the purchaser in respect of damage to or defects arising in the cooker,
for any of the following reasons:
a.
Faulty or defective workmanship in installation or fixing.
b.
Environmental pollution.
c.
Falling objects.
d.
Flood, fire or storms.
e.
Transport, shipping or moving the cooker.
f.
Any matter in which a prudent person would maintain a policy of insurance
g.
Force majeure, including but limited to act of government, act of God or hostilities.
12. Far East will not under any circumstances be liable whatsoever in respect to consequential damage or
loss of any kind.
13. Far East's decisions relating to complaints are final. Any item which has been replaced under this
guarantee or free of charge will become the property of Far East.
14. Any third party or contractor selling or installing the cooker shall not be an agent of Far East and hence
have no authority or right whatsoever to make a representation on behalf of Far East with regard to this
guarantee or to amend its terms.
15. Any dispute arising in respect of this guarantee shall be dealt with under the laws of England and Wales
and under the jurisdiction of the English courts.
Service logbook
FAR EAST EUROPE LTD
Page 5 of 6
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