Dell T5400 Quick Reference Manual page 42

• Disconnect the telephone line from the modem and connect it to a telephone, then
listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, bypass them and use the telephone to
connect the modem directly to the telephone wall jack. If you are using a line that is
3 meters (10 feet) or more in length, try a shorter one.
R M
U N T H E O D E M D I A G N O S T I C
Windows XP:
→
Click Start All Programs
1
Follow the instructions on the screen to identify and resolve modem problems.
2
Modem Helper is not available on certain computers.
Windows Vista:
Start
Click
1
Follow the instructions on the screen to identify and resolve modem problems.
2
Modem diagnostics are not available on all computers.
V
E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H
Windows XP:
Click Start→ Control Panel→ Printers and Other Hardware→ Phone and Modem
1
Options→ Modems.
Click the COM port for your modem→ Properties→ Diagnostics→ Query Modem
2
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows Vista:
Start
Click
1
Options→ Modems.
Click the COM port for your modem→ Properties→ Diagnostics→ Query Modem
2
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E
N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E
subscribed to an Internet provider. With the Outlook Express e-mail program open,
click File. If Work Offline has a checkmark next to it, click the checkmark to remove
it and connect to the Internet. For help, contact your Internet service provider.
42
Quick Reference Guide
T
O O L
→
Modem Helper.
→ →
All Programs
→ Control Panel→ Hardware and Sound→ Phone and Modem
—
Modem Diagnostic Tool.
W
I
N T E R N E T
—
I N D O W S
— Ensure that you have