Troubleshooting - Philips BDP3010 User Manual

Problem
No reaction to the remote control.
No video signal on the display
device.
No audio / video signal on the
display device via HDMI cable.
No high-definition video signal on
the TV.
No audio signal from the
loudspeakers of the TV.
No audio signal from the
loudspeakers of the audio system.
Cannot play back a disc.
SD Memory Card cannot be read.
Cannot play back JPEG files from a
disc.
in the upper right hand corner
of the TV screen.
Buttons do not work or the unit
stops responding.
Cannot find a JPEG file.
Error message appears when I
select "Auto" in the "Player Menu".
46 EN

TROUBLESHOOTING

Tip
Connect the product to the power outlet.
Point the remote control at the product.
Insert the batteries correctly.
Insert new batteries in the remote control.
Turn on the TV.
Set the TV to the correct external input.
Select the correct video resolution using [HDMI] .
Press and hold [B (play)] on the front panel for 5 seconds to change the
setting back to its default.
If the unit is connected to the unauthorized display device with an HDMI
cable, the audio / video signal may not be output.
Does the disc contain high-definition video? High-definition video is not
available when the disc does not contain it.
Does the TV support high-definition video? High-definition video is not
available when the TV does not support it.
Assign the audio input of the TV to the corresponding video input.
Turn on the audio system.
Set the audio system to the correct external input.
Increase the volume level of the audio system.
Make sure that the product supports the disc.
Check the region code of the disc. This unit supports following region codes.
-BD : "A"
-DVD : "ALL" or "1" for BDP3010/F7 (USA / Canada)
"ALL" or "4" for BDP3010/F8 (Mexico)
For DVD-RW/-R, make sure that the disc is finalized.
Clean the disc.
The format of the card does not match that accepted by this unit or the card
is not compatible.
Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format.
The operation is not possible.
To completely reset the unit, press and hold [ (standby-on)] on the front
panel for 10 seconds to shut down the unit or unplug the AC cord from the
AC outlet for 5-10 seconds.
Make sure that the selected group (folder) does not contain more than
9,999 files for DVD, and 999 files for CD.
Make sure that the file extension is .jpg, .JPG, .jpeg or .JPEG.
Make sure that the unit is connected to the PHILIPS brand EasyLink TV and
the "EasyLink (HDMI CEC)" is set to "On".
This error message may appear when your TV's OSD language is not
supported by this unit.