Troubleshooting Guide - Prokonian SP2315-IR-PHRM Instruction Manual

TROUBLE SHOOTING GUIDE
PROBLEM
1. No power, logs 1. The unit does not have power.
and flame effect do
not glow.
2. All function keys 2. The overheat protection device has
are inactivated and been engaged.
flame flashing.
3. All function keys 3. The ambient temperature sensor is
are inactivated and broken or not working correctly.
flame lighted on but
do not glow.
4. Fan motor 4. Normal operation.
continues to blow
after unit is powered
off.
5. Power cord gets 5. Normal operation.
warm to the touch.
POSSIBLE CAUSE SOLUTION
1. Check that unit is plugged into a standard 120
volt outlet. Then make sure power is set at "ON"
position.
2. Unplug unit, wait 5-10 minutes, then the
sensor will reset itself. Plug the unit back in and
turn on the heater. If the problem persists, call
customer service.
3. Unplug unit, wait 5-10 minutes, then the
sensor will reset itself. Plug the unit back in and
turn on the heater. If the problem persists, call
customer service.
4. This is a standard feature; the blower runs for
an additional 20 seconds to ensure heat will not
be trapped inside the unit.
5. This is normal for a heater appliance as it
requires more current to operate. Check the
connections of the appliance cord and the outlet.
Make sure the plug fits tightly into the outlet.
During use, check the plug and outlet frequently
to determine if it is HOT; if so, discontinue use of
the appliance and consult with a qualified
electrician to check or change the overheating
outlet(s).
8