What To Do If; Emergency Release; After-Sales Service - Bosch WAS 24462 Instruction Manual

What to do if ...

Water is leaking out. – Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.
No water supply. – Start/Reload not selected?
Detergent not dispensed. – Tap not turned on?
– Filter may be blocked. Clean the filter
– Supply hose kinked or trapped?
Washing machine door – Safety function active. Programme terminated?
cannot be opened.
– (Rinse Hold) = without Final spin selected?
– Can be opened by emergency release only?
Programme does not – Start/Reload or
start.
– Washing machine door closed?
– Childlock active? Deactivate it
Detergent solution does – (Rinse Hold) = without Final spin selected?
not drain.
– Clean the detergent solution pump
– Clean the waste pipe and/or drainage hose.
Water not visible in the – Not a fault - water below the visible area.
drum.
Unsatisfactory spin – Not a fault - the unbalanced-load detection system has cancelled
result. the spin cycle because of uneven distribution of the laundry.
Laundry wet/too damp. Distribute small and large items of laundry evenly inside the
drum.
– (Easy-iron) selected?
– Selected speed too low?
Drum spins gently – Not a fault - unbalanced-load detection system is adjusting the
several times. imbalance.
Residual water in the – Not a fault - the action of the care product is not affected.
compartment for care
– Clean the insert if necessary
products.
Odour formation in the – Run the
washing machine. Use standard detergent.
Status display flashes. – Too much detergent used?
Appliance has detected Mix 1 tablespoon of fabric softener with ½ litre water and pour
a detergent overload. into compartment II (not with outdoor or down fabrics).
– Reduce the detergent dosage for the next wash cycle.
Loud spinning, vibrations – Appliance feet fixed?
and "walking" during the Secure the appliance feet
spin cycle.
– Transport braces removed?
Remove the transport braces
Display panel/indicator – Power cut?
lamps do not function
– Circuit breakers tripped? Reset/replace the circuit breakers.
during operation.
– If the fault occurs repeatedly, call the after-sales service.
Programme sequence – Not a fault - unbalanced-load detection system is adjusting the
longer than usual. imbalance by repeatedly redistributing the laundry.
– Not a fault - foam detection system active - adds an additional
rinse cycle.
Detergent residues on – Occasionally, phosphate-free detergents contain water-insoluble
the laundry. residues.
– Use the
Downloaded From WashingMachine-Manual.com Manuals
page 11.
page 4.
page 3,4.
page 13.
(Finished in) time selected?
page 5.
page 3,4.
page 11.
page 5.
page 5.
page 10.
Cottons 90 °C programme with no load inserted.
Installation instructions.
Installation instructions.
Rinse cycle or brush out the laundry after washing.
What to do if ...
in Reload mode,
Start/Reload flashes
very quickly and an
audible signal sounds
If you cannot correct a fault yourself (switching on/off) or a repair is required:
– Turn the programme selector to Off and remove the mains plug from the socket.
– Turn off the water supply and call the after-sales service

Emergency release

The programme continues when the power supply is restored. However, if the laundry has to
be removed, the washing machine door can be opened as follows:
Risk of scalding.
The detergent solution and laundry may be hot. Allow them to cool down.
Do not reach inside the drum if it is still turning.
Do not open the door if you can see water through the glass.
1. Turn the programme selector to Off and disconnect the mains
plug.
2. Drain the detergent solution
3. Pull the emergency release downwards with a tool and release.
Washing machine door can then be opened.

After-sales service

If you cannot rectify the fault yourself (Troubleshooting
after-sales service. We will always find a suitable solution and will avoid a visit from a service
technician wherever possible.
The contact details for all countries can be found in the enclosed after-sales
service directory.
Please give the After-sales service the product number (E-Nr.) and the production number
(FD) of the appliance.
Product number Production number
Rely on the professionalism of the manufacturer. Please contact us.
This will ensure that the repair is carried out by trained service technicians who arrive
equipped with genuine spare parts for your appliance.
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– Water level too high. Not possible to reload laundry.
Close door immediately if open.
– To continue the programme, press
page 13.
e.g. in the event of a power cut
page 11.
page 12, 13), please contact our
This information can be found:
on the inside of the washing machine door*/the
service flap* (after opening it) and the rear of
the appliance.
*depending on model
Start/Reload.
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