Troubleshooting - Redback A 2698A Instruction Manual

A 2698A Digital (DAB+) Bluetooth FM Tuner

TROUBLESHOOTING

Problem
A. No sound output from the unit.
B. Display has gone blank or says
'Signal N/A' or 'Service N/A'.
C. Cannot access secondary
services.
D. Remote control does not work.
E. DAB+ reception is poor. Cannot
find any stations.
F. Burbling sound on some stations
G. A station or service cannot be
received when a preset button is
pressed.
H. Bluetooth is not pairing with
external handheld device.
16
Possible Solutions
1. Ensure that connection leads to the amplifier are correct.
2. Check that the speakers are connected to the amplifier
3. See that the power of the unit or connected amplifier is turned on
4. Ensure that the unit has been able to locate the DAB+ stations.
1. Check that antenna is connected.
2. Ensure that DAB+ coverage exists in your area.
3. This may occur if a broadcaster changes the label of a service or removes a label whilst you are
listening to it. The unit will try to retune to this station, or alternatively follow the procedure for auto tune.
At the time of publishing this manual not many secondary services are available, but this may increase as
more DAB+ stations start broadcasting. If a secondary service station is available, the secondary '>>'
indicator will be displayed next to the station name.
1. Check that the battery is inserted correctly.
2. Replace the remote control battery if it is old and degraded in responsiveness.
3. Turn the unit off then back on at the power point.
1. In a country that uses DAB+, make sure you first perform a full scan, not quick scan.
2. Make sure there is coverage in your area.
DAB+ like other digital media is good at producing quality audio from a low level signal, however if this
signal level is too low a burbling sound can sometimes be heard. To reduce this effect, try repositioning
your antenna to gain maximum signal strength. Or connect the unit to an external TV antenna. Think of
the burbling sound with DAB+ as being similar to the audible hiss or static heard when an analogue FM
signal is weak and unclear.
1. The station or service has not been preset.
2. Another station or service is preset. Preset the station or service again.
1. Attempt to perform the pairing when in close proximity to the A2698A.
2. The A2698A Bluetooth does have a memory of previously paired devices. Press BT button and scroll
through options.
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