Philips BRILLIANCE 221B3 User Manual page 43

8. Customer care and warranty
Your Guarantee in Central and Eastern Europe
Dear Customer,
Thank you for purchasing this Philips monitor.
All Philips monitors are designed and
manufactured to high standards and deliver high-
quality performance, ease of use and ease of
installation. Should you encounter any difficulties
while installing or using this product, please
contact the Philips helpdesk directly to benefit
from your Philips Warranty conditions. This
service warranty entitles you to get a solution
depending on the model you purchased when
your monitor turns out to be faulty or defective.
What is covered?
This Philips Guarantee in Central and Eastern
Europe applies within Czech Republic, Hungary,
Russia, Slovakia, Slovenia, Turkey, Romania,
Bulgaria, Ukraine, Baltic states, Serbia &
Montenegro and Croatia and only for monitors
originally designed, manufactured, approved and/
or authorized for usage within these countries.
Warranty coverage begins as from the day
you buy your monitor and be serviced in case
of defects provided for under the warranty
coverage, for a warranty period of 24 months
for Philips C, E, T, V, and X models and for
models B, P and S we give 36 months. Your
original purchase document is your proof for
the purchase day, so keep this carefully stored
and available when a warranty service is
requested.
Depending on your region you can deliver your
monitor to the address of our Certified Service
Center or your monitor will be picked-up at
your address. After the monitor is repaired you
can pick him up or it will be returned back to
your address within 10 working days started
when the defect units arrived in our service
center.
If no Repair can be fulfilled within 10 working
days after the unit is picked up then a
replacement monitor of at least an equivalent
monitor will be given to you.
The replacement monitor remains yours and
Philips keeps the defective/original monitor. For
the replacement monitor the warranty period
remains equal to that of your original monitor.
What is excluded?
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's
name and model and production number of the
product.
The Philips guarantee may not apply if:
way or made illegible;
product has been altered, deleted, removed or
made illegible;
alterations have been executed by unauthorized
service organizations or
persons;
but not limited to lightning, water or fire, misuse
or neglect.
conditions or cable or antenna systems outside
the unit;
monitor;
to enable it to comply with local or national
technical standards, which apply in countries for
which the product was not originally designed,
manufactured, approved and/or authorized.
Therefore always check whether a product can
be used in a specific country.
Please note that the product is not defective
under this guarantee in the case where
modifications become necessary in order for
the product to comply with local or national
technical standards which apply in countries for
which the product was not originally designed
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