Philips BRILLIANCE 221B3 User Manual page 41

8. Customer care and warranty
For the C,E,T, V and X models, your monitor
will be picked-up at your address, repaired in
our Certified Service Center and Return back
to your address within 7 working days after it's
picked up. If no Repair can be fulfilled within 10
working days after the unit is picked up then a
replacement monitor of at least an equivalent
monitor will be shipped to you.
The swap monitor remains yours and Philips
keeps the defective/original monitor. For the
swap monitor the warranty period remains
equal to that of your original monitor, being
24 months as from the purchase date of your
original monitor.
For the B, P and S models, your monitor will be
swapped by at least an equivalent monitor in
case of defects provided for under the warranty
coverage. Its Philips aim to exchange the swap
unit within 48 hours after the request for
service however for remote areas like Island or
other geographically difficult to reach area, its
Philips aim to have an exchange time within 72
hours.
The swap monitor remains yours and Philips
keeps the defective/original monitor. For the
swap monitor the warranty period remains
equal to that of your original monitor, being
36 months as from the purchase date of your
original monitor.
What is excluded?
The Philips Warranty applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's
name and model and production number of the
product.
The Philips Warranty may not apply if:
way or made illegible;
product has been altered, deleted, removed or
made illegible;
alterations have been executed by unauthorized
service organizations or persons;
not limited to lightning, water or fire, misuse or
neglect;
conditions or cable or antenna systems outside
the unit;
monitor;
to enable it to comply with local or national
technical standards, which apply in countries for
which the product was not originally designed,
manufactured, approved and/or authorized.
Therefore always check whether a product can
be used in a specific country.
designed, manufactured, approved and/or
authorized for usage within the Philips countries,
do not apply to the Philips F1rst Choice
Warranty. In these cases the Philips global
warranty terms are valid.
Just a click away
In case of any problems, we advise you to read
the operating instructions carefully or go to
the http://www.philips.com/support website for
additional support.
Just a phone call away
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully or go to the http://www.philips.com/
support website for additional support before
contacting the Philips helpdesk.
To solve your problem quickly, please prepare
the following details before contacting the
Philips helpdesk:
required)
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