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Cleaning, Care and Maintenance
Analysis and remedy of common trouble
Symptom
Cause
The dry battery not installed, poor contact
Battery
or incorrect installation of batteries
Burner
Not installed properly
Ignition electrode
Ignition electrode and ignition position
does not spark
Ignition
are not aligned
electrode
The ignition is wet, especially in the
rainy season; or due to food overflows
Flame goes out
The pressing and holding time was
Safety valve
when the ignition
too short for the safety solenoid valve
to work properly
knob is released
Gas valve
Not open or not completely open
Gas pipeline
There is air in the gas pipeline
When you are
using the pulse
Caps or other components are not
Burner
ignition, the hob
installed correctly
is not ignited or
The burner holes on the cap are blocked
has difficulty
Burner
so that the gas cannot flow out normally
igniting
Ignition
It is wet, or dirty due to the overflowing
electrode
food
Gas connecting
The gas hose is flattened or blocked
hose
Battery
Insufficient energy
A loud noise when
Cap
Not installed properly
igniting/burning
Gas hob flames
out easily or a
Throttle
Too much air allowed in the inlet
raised flame
The protection sensor is dirty
Flame out when
Thermal
using the thermal
couple
The fitting position deviates from
couple
the small flame range
Gas in gas cylinder is used up; the opening
Short and weak
Gas source
angle of the pressure reducing valve is too
flame
small; otherwise there is a problem with the
gas pressure in the pipeline
Throttle
Too small air inlet
Long and yellow
flames
Cap
Some flame holes are blocked
Unstable burning
Cap
Not installed properly
The gas rubber hose is aging,
cracked, fractured or falling off
Smell
Leakage
The main burner is not igniting
17
Solution
Re-install correctly
Re-install correctly
Adjust discharge distance to
3-4mm
Use a dry, soft cloth to
dry the ignition electrode
Ignite again and hold the knob
down for 3-5 seconds after the
flame has ignited
Ensure the gas valve is fully open
Repeat the ignition operation
until the gas ignites
Re-install these components
correctly
Clean the dirt out of the burner
holes
Dry the ignition electrode and
remove any dirt
Adjust or replace the gas
connecting hose
Replace the battery
Re-install correctly
Re-adjust the throttle and flame
Clean thermal couple
Adjust the position of thermal
couple properly
Replace the gas cylinder or
adjust the pressure reducing valve
Re-adjust the throttle and flame
Clean out the dirt in the flame holes
Re-install the cap correctly
Replace the gas connecting hose
Re-ignite after the smell
disappears.
Customer Service
Tips with good intention
Danger!
Only technicians that have received professional
training and have a qualification for gas hob
maintenance may carry out maintenance operations
for the gas hob. No other person should maintain the
gas hob, to avoid serious consequences.
When your gas hob is malfunctioning, before
contacting our customer service, please refer to
"Analysis and Remedy of Common Trouble" first. If
technicians visit your house and find there is nothing
wrong with your gas hob, you will have to pay the
relevant cost, even if it is during the warranty period.
If you cannot find solution to a problem, turn off the
gas valve and contact our customer service center.
When you contact our customer service, please state
the product code (E-Number), the type of gas you are
using (Gas Type), the model number (Model), the
production date (FD) and the serial number (SER No.).
These information can help us to offer better service,
and save you unnecessary cost. You will find this
information on the nameplate of the gas hob, as
illustrated below.
BSH Electrical Appliances (Jiangsu) Co.,Ltd
Production Licence Number
Xk00-005-00419
Appl. Name
Color/Material
E- Number
Model
Gas Pressure
Gas Type
(Pa)
Ignition Power
Heat Input
Left
Rigtht
DC 1.5
(kw)
(V)
3.6
3.6
FD
Serial No.
18
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