Revolabs FLX UC 1000 Installation And Operation Manual
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Revolabs FLX UC 1000 Installation And Operation Manual

Ip & usb conference phone
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™
REVOLABS FLX
UC 1000 &
™
REVOLABS FLX
UC 1500
IP & USB Conference Phone
Installation and Operation Guide
Models:
10-FLXUC1000
10-FLXUC1500
1

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Summary of Contents for Revolabs FLX UC 1000

  • Page 1 ™ REVOLABS FLX UC 1000 & ™ REVOLABS FLX UC 1500 IP & USB Conference Phone Installation and Operation Guide Models: 10-FLXUC1000 10-FLXUC1500...
  • Page 2 © 2017 REVOLABS, INC. All rights reserved. No part of this document may be reproduced in any form or by any means without express written permission from Revolabs, Inc. Product specifications are subject to change without notice. R e v o l a b s F L X U C 1 0 0 0 / F L X U C 1 5 0 0 I n s t a l l a t i o n a n d O p e r a t i o n...

  • Page 3: Online Resources

    Customer Support www.revolabs.com/support Safety Warnings  Do not expose any component of the FLX UC 1000 of FLX UC 1500 to water, moisture, or high humidity.  Do not expose any component to extreme high or low temperatures.  Do not expose any component to lit candles, cigarettes, cigars, or to open flames, etc.

  • Page 4: Table Of Contents

    Contents Online Resources .................... 3 Safety Warnings ....................3 Contents ......................4 Introduction ....................7 Getting Started ....................8 Content and Component Overview..............8 Base Unit ....................8 Dialer ......................9 Setting up the system................. 12 Connecting the Dialer ................13 Connecting to an IP Network for VoIP Calling ...........
  • Page 5 Conference USB and SIP Calls ..............59 Using Do Not Disturb ................. 60 Configuring the FLX UC 1000 or FLX UC 1500 for your VoIP Network ... 61 Configuring using the Web User Interface ........... 61 Configuring using the Dialer ..............61 Configuring using a Provisioning Server, Option 66 ........
  • Page 6 Call Control Functionality Details per Third Party Application ....91 Using Windows Computers ..............91 Using Apple Computers ................91 Known Issues ..................... 93 Configuring the FLX UC 1000 / 1500 in Windows ........95 Troubleshooting ..................96 Reboot ..................... 96 Restore Factory Defaults ................. 96 Cannot Access Web User Interface ............

  • Page 7: Introduction

    Introduction Thank you for choosing a FLX UC 1000 or FLX UC 1500 IP & USB Conference Phone by Revolabs. This conference phone allows you to communicate via your call manager and a softphone, messaging, video conferencing, or webinar application, as well as bridge these calls together. With the FLX UC products, call performance is built to be of the highest quality to ensure every word of the conversation is heard.

  • Page 8: Getting Started

    Directional Microphones The base units of the FLX UC 1000 and FLX UC 1500 house the speaker elements and four embedded microphones. On the top of the device are five capacitive touch buttons for: volume up, volume down, mute, answer call, and end call.

  • Page 9: Dialer

    Configurable: Amber, Green, or Off Ports on the bottom of the base unit are used to connect the dialer, the USB cable, and Ethernet cable for the FLX UC 1000, and additionally two extension microphones on the FLX UC 1500.
  • Page 10 Function Keys The Menu button provides access to the main menu for the FLX UC 1000 or FLX UC 1500. When already in a menu or submenu, pressing the menu button will return the display to the home screen.
  • Page 11 For example, the number “2” provides access to the letters a, b, and c; when depressed multiple times, this button would iterate through the following sequence: a b c 2 A B C a b c 2 A B C The button with “1”...

  • Page 12: Setting Up The System

    Setting up the system All connectors can be found on the bottom of the case unit. Ethernet Port USB Port Microphone Ports (UC1500 only) Dialer Port...

  • Page 13: Connecting The Dialer

    Dialer Connection Connecting to an IP Network for VoIP Calling The FLX UC 1000 and FLX UC 1500 are designed to be powered using 802.3af, Power over Ethernet (PoE). If you have an Ethernet port that does not provide PoE, a PoE Power Injector can be ordered from Revolabs to provide the device with power.

  • Page 14: Connecting To A Computer

    Using force when removing this cable may damage the cable and render it useless. In order to place and receive VoIP calls, your FLX UC 1000 or FLX UC 1500 will need to be registered with a call manager. See the section in this document called “Configuring the FLX UC 1000 or FLX UC 1500 for your VoIP Network”...

  • Page 15: Connecting Extension Mics

    If a USB cable longer than the length of the one provided is required, an approved USB extender should be used. The following USB extenders have been tested and approved for use with the FLX UC 1000 or FLX UC 1500. Please note the distance supported by each USB extender varies and is defined by the manufacturer’s specifications:...

  • Page 16: Using The Cable Clamps

    Revolabs provides a cable clamp kit. The same kit works for the FLX UC 500, the FLX UC 1000, and the FLX UC 1500. Place the bottom part of the cable clamp into the cable cavity of the UC unit before connecting the cables.

  • Page 17: User Interface

    User Interface Base Unit The base unit provides volume up, volume down, mute, answer, and hang-up buttons. Mute status will be reflected on the LEDs on the four corners of the device; when microphones are active, these LEDs will be green when the system is unmuted and red when the system is muted.

  • Page 18: Menu Tree

    Menu Tree Main Menu Forwarding Dialer (1) Recents (2) Contacts (3) Voicemail (4) Audio (6) Settings (7) Info (8) Speaker Language Product Always Volume Selection Name Ringer Display Busy IP Address Volume Settings Ring Admin No Answer Mac Address Selection Settings No Answer Base FW...

  • Page 19: Home Screen

     Mute Indicator (microphones muted or unmuted)  USB Icon: Displays when a USB connection is established between the FLX UC 1000 or FLX UC 1500 and a USB host (e.g. computer)  Do Not Disturb (DND): Displays when the system is configured for do not disturb.
  • Page 20 VoIP calls is and on the USB audio connections is provided. If no calls are active no information is displayed and the Revolabs logo is seen instead. The call state is indicated by the color of the bar: ...

  • Page 21: Menu Options

     [Hold]: Places the current call (USB audio) on hold  [New Call]: Opens the Dialer menu  [Conf]: Adds a new call to the existing (USB audio) call  [DND]: Toggles Do Not Disturb mode When the USB port is configured “Always Off” or “USB calls only” the following soft key options are presented: ...
  • Page 22 1 - Dialer 2 – Recent Calls 3 - Contacts 4 - Voicemail 5 - Forwarding 6 - Audio 7 - Settings 8 - Info Using the Back button will bring the user back to the Home Screen.
  • Page 23 Dialer Submenu In the dialer submenu a phone number can be entered using the keypad. The keypad supports the numbers 0-9, the star and hash-sign. In addition, when holding the “0” key for about 2 seconds, a “+” is added to the dial string. Please be aware that the Call Manager needs to be set up to handle the special characters *, #, and +.
  • Page 24 Recent Calls This submenu displays recent calls to or from the phone. Each call is listed by a name or the number, and the type of call: a call initiated from the phone, a received call, or a missed call. The list can be navigated by using the up and down arrow keys.
  • Page 25 Assign soft key. When using speed dial to call a contact, the FLX UC 1000 or FLX UC 1500 will use the default number for that contact. A new or changed contact can only be saved if at least one phone number is...
  • Page 26 The web UI allows disabling changes to the contact list from the Dialer. Voicemail Selecting this submenu will call the mailbox assigned to the device. If no voicemail has been configured an alert popup will appear, stating “Voice Mail number has not been configured yet!” Call Forwarding Enabling call forwarding will forward calls when certain conditions are met.
  • Page 27 otherwise the call will have been presented to voice mail before it is forwarded by the phone. Audio “Speaker Volume” and “Ringer Volume” sliders go from 1-18. The “Ringer Volume” slider plays a test tone for every number change. The “Speaker Volume”...
  • Page 28 Display Settings, and Admin Settings. Language Selection allows selecting the screen language. After changing the language the FLX UC 1000 or FLX UC 1500 will reboot after which the new selected language will be used for all screen content. The language selection menu can be disabled using auto configuration or the web UI.
  • Page 29 The USB Settings menu allows defining the behavior of the USB connection. It can be always disabled in which case the FLX UC 1000 or FLX UC 1500 act like a VoIP phone only, it can be always enabled, in which case the USB...
  • Page 30 connection is always life and providing an audio stream via USB to the connected device. It can be user determined, in which case the user can determine the status of the USB line through the dialer. If USB calls only is selected, the USB connection can only be active when a USB call is detected.
  • Page 31 Room size allows specifying the size of the room in which the FLX UC 1000 or UC 1500 is being used. It affects the behavior of the gain control to ensure that in larger rooms everybody is heard, and in smaller rooms sounds that are not coming from the meeting itself are not gained.
  • Page 32 System Information The System Information menu provides information about the product as well as statistics information on VoIP calls.

  • Page 33: Web User Interface (Web Ui)

    Web User Interface (Web UI) Using the IP address of the FLX UC 1000 or FLX UC 1500 and assuming that web access has not been disabled using the dialer, the unit can be accessed using a web browser by entering the IP address of the phone in the address line.
  • Page 34 The home screen allows initiating an immediate restart of the device. In all screens of the web UI a logout icon is displayed in the upper right corner allowing the user to log off from the unit. The top menu line allows accessing the different pages of the web UI. Hovering over any of the symbols will show the available options.
  • Page 35 The Security Settings section allows the user to change the system password. Any change to the password will affect access to the protected submenus on the dialer as well as web UI access. The password has a minimal length of four digits, any other characters are not allowed.
  • Page 36 The Dialer Restrictions section allows disabling some features in the dialer interface. Selecting the respective restriction will disable or remove the corresponding options in the dialer user interface.
  • Page 37 Device Settings The Idle LED color setting allows defining the behavior and color of the mute LEDs on the main unit and the dialer when no audio activity is present (no VoIP or USB call, USB interface inactive). Brightness and Backlight timeout impact the backlight behavior of the dialer. Deployment Server Settings The Deployment Server Settings allows specifying automatic ways to download configuration data to the phone on a reboot.
  • Page 38 When using the static server addresses, tftp addresses or http addresses might be provided. When using the deployment server, the FLX UC 1000 or FLX UC 1500 will look for a file named <<MAC-address of unit>>.xml in the provided location(s). See the remote configuration section for sample configuration and a list of the available configuration parameters.
  • Page 39 The Ring tone dropdown menu allows choosing from a list of available ringtones for the phone. The selected Ringtone will play on the phone once “Submit” has been clicked to save changes to the ringtone. Default speaker volume allows specifying a default loudness of the phone. When all active calls end, the system will automatically return to that setting.
  • Page 40 The Highly reverberant room setting limits these frequencies. Room size allows specifying the size of the room in which the FLX UC 1000 or FLX UC 1500 is being used. It affects the behavior of the gain control to ensure that in larger rooms everybody is heard, and in smaller rooms sounds that are not coming from the meeting itself are not gained.
  • Page 41 This is done by dragging and dropping them into the respective area or position. Supported codecs on the FLX UC 1000 and FLX UC 1500 are G.711 u-law and G.711 a-law, G.722, G.726, and G.729. The Codec ptime override can be set to values between 10 and 100...
  • Page 42 Calls The “Enable message waiting indication” allows a voicemail symbol to appear on the quick-reference bar at the top of the Dialer screen when a voice message waiting. Voice Message indication requires the extension to be configured to support voicemail. Checking the “Set Do Not Disturb (DND) mode”...
  • Page 43 pressing the off-hook button will send a start-call signal over the USB HID interface to the connected device. The “Voicemail number” field allows to configure which number is called from when the voicemail menu is selected in the dialer. Maximum call duration allows limiting calls to a specific length, and causes calls to end after the specified time.
  • Page 44 VLAN should be detected automatically or whether a manual VLAN identifier is provided. If no VLAN is used for Voice traffic disable this option. The FLX UC 1000 and FLX UC 1500 phones support LLDP to discover VLANs.
  • Page 45 If Protected EAP (Protected Extensible Authentication Protocol) is selected the server-side public key certificate will need to be uploaded to the FLX UC 1000 or FLX UC 1500. Region Regions settings allow to change localization of the FLX UC units.
  • Page 46 Time zone allows to select the time zone the phone is being used in, managing date and time shown in the dialer screen. Time Settings In the Time Settings section the date format used in the dialer can be selected. Date can be set as MM/DD/YYYY, DD/MM/YYYY, or YYYY/MM/DD.
  • Page 47 Daylight Savings Settings Daylight Savings settings allow to enable or disable Daylight Savings time for the phone display. If enabled, rules for the start date and time as well as the end date and time need to be provided. Factory default US daylight savings time is enabled and configured.
  • Page 48 In this menu the SIP configuration settings are located configuring the FLX UC 1000 or FLX UC 1500 with the call manager. Registrar and Back-up registrar (if configured) are the IP addresses or server names of the Call Manager. If configured, a Proxy address can be provided, and an indicator whether the proxy should also be used for registration.
  • Page 49 The next section contains the user name, User ID and password for the logon to the Call Manager. Please note that Call Managers often use different names for these parameters and a correct mapping is required for the logon to the call manager to be successful.
  • Page 50 The Configuration Settings section offers several advanced SIP settings. These parameters should be aligned with the call manager configuration. The FLX UC 1000 and FLX UC 1500 phones support several means to transport DTMF information entered during a call to the far end. This setting...
  • Page 51 The SIP standard defines the payload range for DTMF tones. Some call managers do not accept all of the payload types, select the supported payload type in this setting. Lastly, some call managers require RFC 2543 for on-hold media. For these call managers, change the Media on-hold message to that value.
  • Page 52 The remaining parameters on this page allow to specify the ports used for communication from the device, enable secure RTP, and ICE, TURN, and STUN settings. These parameters should reflect the call manager and network environment in which the FLX UC 1000 or FLX UC 1500 is used.
  • Page 53 Update Update allows upgrading the device firmware of the FLX UC 1000 or FLX UC 1500. Only valid firmware files can be used for an upgrade. Latest firmware can be found on Revolabs’ website (www.revolabs.com).
  • Page 54 Leave the key field empty when importing a list. The maximum number of contacts supported on a FLX UC 1000 or FLX UC 1500 is 100.
  • Page 55 Configuration The configuration page allows downloading the current configuration of the FLX UC 1000 or FLX UC 1500 phone. This is specifically of interest if several phone are supposed to be configured in a similar way. It allows to configure the first phone, export the configuration, and then import the relevant parameters of that configuration file into other FLX UC systems.
  • Page 56 Logs The Logs section allows downloading logging information from the phone for analysis. Factory Default, verbose logging is not enabled and not required. Access to logging information is typically only required when environmental issues with call managers or connected USB devices ae experienced.

  • Page 57: Basic Operations

    Basic Operations SIP phone operations Prior to making any SIP based phone calls on the FLX UC 1000 or FLX UC 1500, the conference phone must be registered with a call manager. Dialing a Number There are several ways to dial a telephone number from the FLX UC 1000 or FLX UC 1500 dialer.

  • Page 58: Dialing A Contact

    Pressing the red on-hook button will hang up active calls. USB Audio To use the FLX UC 1000 or FLX UC 1500 for USB audio, the USB settings in the system needs to be configured by selecting USB Always Enabled, USB User Determined, or USB Calls Only.

  • Page 59: Conference Usb And Sip Calls

    Conference USB and SIP Calls The FLX UC 1000 or FLX UC 1500 can have two simultaneous SIP VoIP calls and the USB audio line active at the same time. Any combination of these calls can be joined into a conference.

  • Page 60: Using Do Not Disturb

    Hanging up on a conference you called into will only remove you from the conference, not affect the other callers. The FLX UC 1000 and FLX UC 1500 support a maximum of three lines for incoming and outgoing calls (two SIP calls, one USB call). If the maximum of calls is reached, no more calls can be made.

  • Page 61: Configuring The Flx Uc 1000 Or Flx Uc 1500 For Your Voip Network

    There are three methods on how the FLX UC 1000 or FLX UC 1500 can be configured on the network –from the Web UI, using the dialer, or using a provisioning server with DHCP Option 66 or 150.

  • Page 62: Configuring Using A Provisioning Server, Option 66

    <username> and <password> are the username and password required to access the tftp server. Once the FLX UC 1000 or FLX UC 1500 receives the address information of that server, it tries to access configuration files on that server to auto-configure the phone during start-up.

  • Page 63: Provisioning File

    <username> and <password> are the username and password required to access the tftp server. Once the FLX UC 1000 or FLX UC 1500 receives the address information of these servers the device will try to access configuration files on these servers to auto-configure the phone during start-up.
  • Page 64 <config voip.id="test" voip.name="test" voip.user="test" voip.password="test" /> </provisioning> Include files Filename: enterprise.xml <provisioning> <firmware version="2.6.0.294">FLX-UC-1500-2-6-0-294.bundle</firmware> <config voip.registrar="200.200.210.240" voip.registrar-backup="" voip.realm="*" voip.reg-use-proxy="0" voip.proxy="" /> </provisioning> Filename: department.xml <provisioning> <config net.ntp1="0.pool.ntp.org" net.ntp2="1.pool.ntp.org" sys.provisioning-interval="1440" sys.led-behavior="0" sys.dst-enabled="1" sys.dst-start-rules="3:2:1:2" sys.dst-end-rules="11:1:1:2" sys.time-zone="13" sys.twenty-four-hour-time="0" sys.date-format="MM/DD/YYYY" sys.region="23" sys.language="1" audio.usb-audio="3" audio.ringer-volume="7" audio.speaker-volume="7"...

  • Page 65: Provisioning File Parameters

    Provisioning file parameters The following table lists the attributes that can be provided as part of a provisioning file. If a specific attribute is not provided and the value is not set in the phone, the default value as described will be used. Config attributes Default Type...
  • Page 66 Config attributes Default Type Values Description Value with names configured in the PBX. voip.password TEXT "" The password for the account used to authenticate with the SIP registrar and proxies. Required. voip.user TEXT "" The username for the account used to authenticate with the SIP registrar and proxies.
  • Page 67 Config attributes Default Type Values Description Value voip.timer-se 1800 NUMBER 90 - 604800 The expiration period is the interval at which the phone will consider the SIP session timed out if it does not receive a refresh message from the remote phone.
  • Page 68 Config attributes Default Type Values Description Value subscriptions when transferring calls. The option is disabled by default. (See IETF RFC 4488.) voip.allow-strict BOOLEAN 0="False" By default, proxies specified for SIP registration will be configured as loose- 1="True" routing proxies. The loose-routing designation will be automatically appended to each proxy address when the proxy is added to the SIP Route header.
  • Page 69 Config attributes Default Type Values Description Value added. voip.vm-number TEXT "" Provides the number that is dialed when voicemail is called from the main menu. voip.use-srtp INDEXED_ 0="Diabled" Controls Secure Real-time Transport Protocol (SRTP) usage. These are the OPTION 1="Optional" available options: Disabled - Do not use SRTP;...
  • Page 70 Config attributes Default Type Values Description Value voip.ice-regular INDEXED_ 0="Regular" When using ICE, select the preferred ICE Nomination Method. To validate OPTION 1="Aggressive" candidate pairs (IP addresses and ports for the local and remote nodes), FLX UC sends STUN binding requests as part of the media connectivity tests. When a candidate is nominated for use, a STUN binding request is sent with a flag indicating that the candidate pair is nominated.
  • Page 71 Config attributes Default Type Values Description Value voip.turn-user TEXT "" Specifies the username to authenticate against the TURN server. voip.turn-passwd TEXT "" Specifies the password to authenticate against the TURN server. voip.turn-tcp BOOLEAN 0="False" If set to True uses TCP to communicate with the TURN server, otherwise 1="True"...
  • Page 72 Config attributes Default Type Values Description Value (PCMA)" 4="G.726" 5="G.729" voip.codec4 INDEXED_ 0="None" Fourth highest prioritized codec. At least one codec different from “None” OPTION 1="G.722" has to be selected in voip.codec1-voip.codec5. 2="G.711 u-law (PCMU)" 3="G.711 A-law (PCMA)" 4="G.726" 5="G.729" voip.codec5 INDEXED_ 0="None"...
  • Page 73 Config attributes Default Type Values Description Value voip.duration NUMBER 0 - 10080 Specifies the maximum call duration in minutes. When the call duration reaches the maximum duration, the call will be automatically terminated. The maximum limit is 10,080 minutes, or 7 days. A 0 indicates no maximum call duration.
  • Page 74 Config attributes Default Type Values Description Value OPTION 1="Ring2" 2="Ring3" 3="Ring4" 4="Ring5" 5="Ring6" audio.eq INDEXED_ 0="Voice Adjust the speaker frequencies to your preference for the room and the OPTION Enhance" types of calls. 1="Bass Boost" 2="Treble Boost" audio.high-pass-filter INDEXED_ 0="None" High-Pass filters are provided to adjust to room and application OPTION 1="110 Hz"...
  • Page 75 Config attributes Default Type Values Description Value audio.reverberant- BOOLEAN 0="False" Enables improved audio support for highly reverberant rooms. room 1="True" audio.def-speaker- NUMBER 0 - 18 Select an optional default speaker volume, or set to 0 to disable. If a default volume is selected, the FLX will reset to the default volume when all active calls have ended, as well as on reboot.
  • Page 76 Config attributes Default Type Values Description Value 8="Costa Rica" 9="France" 10="Germany" 11="Hong Kong" 12="India" 13="Israel" 14="Italy" 15="Japan" 16="Malaysia" 17="Mexico" 18="New Zealand" 19="Singapore" 20="South Africa" 21="Taiwan" 22="United Kingdom" 23="USA" 24="Venezuela" sys.date-format MM/D OPTION "MM/DD/YYYY" Selects the date format used for the dialer display. D/YYYY "DD/MM/YYYY"...
  • Page 77 Config attributes Default Type Values Description Value 3="-8:00 Pacific Time" 4="-7:00 Mountain Time" 5="-6:00 Central Time" 6="-5:00 Eastern Time" 7="-4:30 Caracas" 8="-4:00 Atlantic Time" 9="-3:30 Newfoundland" 10="-3:00 Brazil / Argentina" 11="-2:00 Mid Atlantic" 12="-1:00 Azores" 13="0:00 GMT" 14="+1:00 Berlin/Paris" 15="+2:00 Athens"...
  • Page 78 Config attributes Default Type Values Description Value 19="+4:30 Kabul" 20="+5:00 Islamabad" 21="+5:30 Mumbai" 22="+5:45 Kathmandu" 23="+6:00 Dhaka" 24="+6:30 Yangon" 25="+7:00 Bangkok" 26="+8:00 Beijing/Hong Kong" 27="+9:00 Tokyo" 28="+9:30 Adelaide" 29="+10:00 Sydney" 30="+11:00 New Caledonia" 31="+12:00 Auckland" 32="+13:00 Nuku'alofa" sys.dst-enabled BOOLEAN 0="False" Enables the system to automatically adjust the time according to the 1="True"...
  • Page 79 Config attributes Default Type Values Description Value be provided. If disabled, the system will not adjust for DST. sys.dst-start-rules 3:2:1:2 TEXT "" Indicates the month, week, day (Sunday = 1, Saturday = 7) and hour when daylight savings time starts. The default is the US DST rule of the second Sunday in March at 2 AM.
  • Page 80 Config attributes Default Type Values Description Value sys.require-https INDEXED_ 0="Off" Enables the HTTPS-only FLX UC web application. When set to on, the web OPTION 1="On" application is only accessible via HTTPS, which ensures all web traffic is encrypted by full 256-bit AES encryption end-to-end. When accessing the HTTPS web application, the browser may show a security warning, which must be bypassed.
  • Page 81 Config attributes Default Type Values Description Value net.dot1x-enabled BOOLEAN 0="False" Enables 802.1x authentication to access the network. When enabled, the 1="True" 802.1x authentication type and the required credentials also need to be specified. MD5 authentication requires a username and password. Protected EAP (Protected Extensible Authentication Protocol) uses a public- private key mechanism to authenticate devices.

  • Page 82: Advanced Operations

    Advanced Operations Dial Plan The FLX UC 1000 and FLX UC 1500 support the use of a dial plan to reject numbers that are not allowed to be dialed or auto-translate numbers to a different format than the one entered. This is helpful for example when the local dial plan requires a special digit to be dialed first to get an outbound line (e.g.

  • Page 83: Dial Plan Examples

    9,1xxxxxxxxxx sends a dial tone after the user presses '9' until '1' is pressed. '!' is used to reject a sequence by placing it at the end of the sequence 1900xxxxxxx! will reject 900 area code numbers '^' is used to exclude digits in the set of the range [] [^15] includes 0, 2, 3, 4, 6, 7, 8, 9 i.e.

  • Page 84: Device Manager

    Start the set up file to install the application on the PC. 2. Connect the FLX UC 1000 or FLX UC 1500 device to the PC via USB. Device drivers might be installed when the unit is connected for the first time to the computer.

  • Page 85: For Macintosh Operating Systems

    1. Obtain the Chrome version of the Device Manager from Google’s Chrome Web Store: https://chrome.google.com/webstore/category/apps 2. Search for the application by company (“Revolabs”) or by product name (“FLX UC 1000” or “FLX UC 1500”). 3. Follow the instructions provided through the app store to install the Chrome...

  • Page 86: Upgrading The Device Firmware

    Upgrading the Device Firmware From time to time Revolabs might make new device firmware available to upgrade the functionality and feature set of FLX UC device. Download such software from Revolabs website. Through the Web Interface The upgrade firmware file can be used on the Tools-Update section of the web user interface to upgrade the unit.

  • Page 87: Compliance

    Users are not permitted to make changes or modify the equipment in any way. Changes or modifications not expressly approved by Revolabs, Inc. could void your authority to operate this equipment under Federal Communications Commission’s rules.
  • Page 88 You may also find helpful the following booklet, prepared by the FCC: “How to Identify and Resolve Radio-TV Interference Problems.” This booklet is available from the U.S. Government Printing Office, Washington D.C. 20402...

  • Page 89: Industry Canada Notice To Users

    2004/108/EC, and RoHS II Directive 2011/65/EU. Model Number: Description: 10-FLXUC1000 FLX UC 1000 10-FLXUC1500 FLX UC 1500 Any unauthorized modification of the products voids this Declaration. For a copy of the original signed declaration of conformity, please contact Revolabs at the above address.

  • Page 90: Weee Notification

    According to the requirement of the WEEE legislation the following user information is provided to customers for all branded Revolabs products subject to the WEEE directive. “The symbol on the product or its packaging indicates that this product must not be disposed of with your other household waste.

  • Page 91: Appendix

    Appendix Call Control Functionality Details per Third Party Application Using Windows Computers Audio volume and mute is integrated with the operating system. Volume changes in the operating system and the FLX UC device are communicated and reflected on both sides. Audio integration is not directly done with the applications.
  • Page 92 GoToMeeting Management End Meeting Application Microsoft Skype Management Answer Hang-up for Business Application Skype Management Answer Hang-up Application VidyoRoom Native Start meeting End Meeting, Reject WebEx Management End Meeting Application X-Lite Management Answer Hang-up Application ZoomRoom Native Answer End Meeting, Reject...

  • Page 93: Known Issues

    Known Issues This section includes the known issues with Build 294 of the FLX UC 1000 and FLX UC 1500. 1. Call control (i.e. call hang up and answer) not supported for Skype version 6.22 or higher on Mac platforms.
  • Page 94 8. If the USB connection to the FLX UC 1000 and FLX UC 1500 is unplugged while audio is being played from an internet browser on the computer running Windows 7 or Windows 8, and then the USB connection is plugged back in, the browser may freeze or fail to pipe the audio back over the FLX UC 1000 or 1500 when it is reconnected.

  • Page 95: Configuring The Flx Uc 1000 / 1500 In Windows

    20. Select “Set as Default Communication Device” from the menu. You should see the green VU-meter moving next to Revolabs Telephony Device. 21. Right click on the Revolabs Telephony Device one more time. 22. Select Properties from the menu. 23. Click on the Levels tab.

  • Page 96: Troubleshooting

    Troubleshooting Reboot From the Dialer, enter the Main Menu using the “menu” button. Then navigate to the “Settings” menu and open “Admin Settings”. (Admin Settings is password protected with the same password as the Web UI. If this has not been set to a different number, the default password is 7386.) Using the navigation keys scroll down to the “Reboot”...

  • Page 97: Change Language

    USB Audio call Answering and Hang-Up not working Verify that the application you are attempting to use is either natively supported or supported by the current FLX UC 1000 /1500 Device Manager. The current list is as follows:  Broadsoft UC One ...

  • Page 98: Call Forwarding Behavior

    Call Forwarding Behavior Transfer Forward A calls B xfer to C A calls B fwd to C ID shown on A ID shown on C ID shown on A ID shown on C Server CUCM Asterisk Avaya OnSip Broadsoft * Before “C” answers, “B” is shown, afterwards “A”...

  • Page 99: Specific Call Manager Configuration

    For configuration details with several market leading call managers, please visit the Support-Knowledge Base area on Revolabs’ website. R e v o l a b s F L X U C 1 0 0 0 / F L X U C 1 5 0 0 I n s t a l l a t i o n a n d O p e r a t i o n...

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