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Related Manuals for Revolabs 10-FLXUC1000
Summary of Contents for Revolabs 10-FLXUC1000
- Page 1 ™ REVOLABS FLX UC 1000 & ™ REVOLABS FLX UC 1500 IP & USB Conference Phone Installation and Operation Guide Models: 10-FLXUC1000 10-FLXUC1500...
- Page 2 © 2016 REVOLABS, INC. All rights reserved. No part of this document may be reproduced in any form or by any means without express written permission from Revolabs, Inc. Product specifications are subject to change without notice. R e v o l a b s F L X U C 1 0 0 0 / F L X U C 1 5 0 0 I n s t a l l a t i o n a n d O p e r a t i o n...
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Page 3: Online Resources
Online Resources Resource Website Revolabs www.revolabs.com Revolabs FLX UC 1000 http://revolabs.com/products/product- line/flx-uc-1000 Revolabs FLX UC 1500 http://revolabs.com/products/product- line/flx-uc-1500 Customer Support http://revolabs.com/support Support by Product Line http://revolabs.com/support/product- line... -
Page 4: Table Of Contents
Contents Online Resources .................... 3 Contents ......................4 Product Overview .................... 7 Getting Started ....................9 Connecting the Device .................. 9 Connecting the Dialer ................10 Connecting to an IP Network for VoIP Calling ........... 11 Connecting to a Computer ............... 12 Connecting Extension Mics .............. - Page 5 Through Web User Interface ............... 43 Through Provisioning Server, using Option 66 ..........44 Through Provisioning Server, using Option 150 .......... 45 Provisioning configuration file sample............46 Device configuration file without include files.......... 46 Device configuration file with include files ..........47 Advanced Operations ..................
- Page 6 Using Apple Computers ................60 Known Issues ..................... 61 Optimal Audio Performance for Windows ............ 63 Troubleshooting ..................64 Reboot ..................... 64 Restore Factory Defaults ................. 64 Cannot Access Web User Interface ............64 Can’t find language menu because the device is in the wrong language ... 65 USB Audio call Answering and Hang-Up not working ......
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Page 7: Product Overview
Product Overview Thank you for choosing a FLX UC 1000 or FLX UC 1500 IP & USB Conference Phone by Revolabs. This conference phone allows you to communicate via your call manager and a softphone, messaging, video conferencing, or webinar application, as well as bridge these calls together. - Page 8 Quick Keys Full Color Display Soft Keys Keypad Navigation & Selection Buttons Volume Control & Mute Figure 2: Keypad Detail...
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Page 9: Getting Started
Getting Started Connecting the Device In the box, the FLX UC 1000 includes 1 Base Unit, 1 Dialer with captive cable, 1 Ethernet Cable, and 1 USB cable. The FLX UC 1500 includes 2 extension microphones in addition to the items included with the FLX UC 1000. -
Page 10: Connecting The Dialer
Connecting the Dialer With the dialer in hand, use the captive cable and insert the connector into the “Dialer Only” port on the base unit until it clicks into place. Ethernet Connection... -
Page 11: Connecting To An Ip Network For Voip Calling
The FLX UC 1000 and FLX UC 1500 are designed to be powered using 802.3af, Power over Ethernet (PoE). If you have an Ethernet port that does not provide PoE, a PoE Power Injector can be ordered from Revolabs to provide the device with power. -
Page 12: Connecting To A Computer
Connecting to a Computer Using the included USB cable, connect the mini USB side of the cable into the port identified by the icon in the figure below. Connect the other end of the cable to the USB port on the computer running the third party softphone, webinar, or conferencing application. -
Page 13: Connecting Extension Mics
Connecting Extension Mics The FLX UC 1500 includes two ports on the base unit to connect the two wired extension microphones. Connect an extension microphone to one of the microphone ports on the base unit as identified in the picture below. Repeat for the second extension microphone. -
Page 14: Component Overview
Component Overview Depending on the system you have purchased you will have the following: FLX UC 1000 FLX UC 1500 Base Unit Base Unit Dialer Dialer Ethernet Cable Ethernet Cable USB Cable USB Cable Extension Microphones (Qty. 2) Base Unit In both the FLX UC 1000 and FLX UC 1500, the base unit houses the speaker elements and four embedded microphones. -
Page 15: Dialer
Ports on the bottom of the base unit are used to connect the dialer, the USB cable, and Ethernet cable for the FLX UC 1000, and additionally two extension microphones on the FLX UC 1500. Dialer Quick Keys Soft Keys Directional Buttons &... - Page 16 Answer Call/New Call and End Call buttons provide the same features as the capacitive touch buttons on the top of the base unit. The Answer Call/New Call Button, labeled with the green phone icon, provides the ability to answer an incoming call. It can also be used to open the dialer menu to place a new call.
- Page 17 The * key cycles through the following sequence: * . , - _ ( ) @ and then repeats The # key cycles through the following sequence # space and then repeats (space is a “ “) When dialing a number that begins with a plus sign (“+”), press and hold the 0 button until the “+”appears.
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Page 18: User Interface
User Interface Base Unit The base unit provides volume up, volume down, mute, answer call, and hang- up buttons. Mute status will be reflected on the LEDs on the four corners of the device; during a call, these LEDs will be green when the system is unmuted and red when the system is muted. - Page 19 Menu Tree Main Menu Dialer (1) Recents (2) Contacts (3) Voicemail (4) Forwarding (5) Audio (6) Settings (7) Info (8) Language Always Speaker Volume Product Name Selection Busy Ringer Volume IP Address Display Settings No Answer Ring Selection Admin Settings Mac Address No Answer Base FW...
- Page 20 When the device is powered on, the device will display the home screen. This screen is characterized by the Revolabs logo (or customer specific logo) in the center of the screen. On the home screen, there are three key areas to note: a quick reference bar, information about the user ID of the device, and soft keys.
- Page 21 [DND]: Toggles Do Not Disturb mode [Contacts]: Opens the Contacts menu When the system is idle, this screen will display the Revolabs logo. The empty screen space over the logo is where call in progress information is displayed.
- Page 22 On Hold: Orange Call Ended: Red...
- Page 23 Main Menu Screen To access the Main Menu Screen, press the “menu” button at the top left of the Dialer screen. To navigate the Main Menu, use the arrow keys to move the shaded circle around the option you wish to choose. Alternatively, you can also press the number corresponding to the option: 1 - Dialer 2 - Recents...
- Page 24 Dialer Submenu When New Call is pressed from the home screen, or 1 – Dialer from the main menu, the following screen is shown. The keypad is used to enter a phone number which is displayed after the word “Number:.” To dial a number that begins with a plus sign (“+”), press and hold the 0 button until the “+”appears.
- Page 25 Recent Calls This submenu displays the recent calls from this phone. Each call is characterized by a name or number dialed, and the type of call: a dialed call, received call, or a missed call. The list can be navigated by using the up and down arrow keys.
- Page 26 New contacts can be added from this menu, or saved from recent calls. The list can be traversed by using the up and down arrow keys. An existing contact can be dialed using the dial button or the green call quick key.
- Page 27 You can use the web UI to disable changing contacts from the Dialer. Call Forwarding Call forwarding can be toggled on for all calls, calls when the line is busy, and calls not answered in a set amount of time. When toggling on one of the forwarding options, a popup will appear asking what phone number the calls should be forwarded to.
- Page 28 “Speaker Volume” and “Ringer Volume” sliders go from 0-17. The “Ringer Volume” slider plays a test tone for every number change. The “Speaker Volume” slider does not. Ring Selection opens a menu where ring tones can be selected. You can test the ringtones before selecting in this menu by using the [Play] button at the bottom of the screen.
- Page 29 Display setting has a slider for screen brightness, going from 1-15, and a menu for Backlight Time, or how long the screen will remain lit before turning off. Selecting “Never” for Backlight Time means the screen will not dim at all. Admin Settings is the only menu that requires a password.
- Page 30 Mac Addr: Base FW Version: Dialer FW Version: Dialer Serial #: Extn. Mic. 1: (available on FLX UC 1500) Extn. Mic. 2: (available on FLX UC 1500) Call 1 Statistics Call 2 Statistics...
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Page 31: Web User Interface (Web Ui)
Web User Interface (Web UI) Once the IP address of the FLX UC 1000 or FLX UC 1500 is identified from the Info menu on the dialer, this can be used to access the Web UI. Using an internet browser, type the IP address for the device into the browser address bar and press enter. - Page 32 Home Screen This screen is characterized by a header bar with three icons: House Icon Gears Icon Tools Icon Clicking the House icon will bring you back to the home screen from the other pages on the site. Hovering over the Gears and Tools icons displays the submenu options for these menus, and allows those pages to be accessed by clicking their names.
- Page 33 Settings Admin On the admin settings page, under the Security Settings header, the system password can be changed, web access can be toggled, and enabling recent calls can be toggled. Under Dialer Restrictions Settings several features can be disabled on the Dialer UI, including audio settings (ring selection, speaker EQ, and high pass filter), dialer language, call forwarding, recent call list, contacts, and DND.
- Page 34 Disabling web access and then saving the changes will make the Web UI unusable. Web Access must be reactivated through the Admin Setting menu on the Dialer. Toggling recent calls off will bring up a popup asking if the existing recent calls list should be deleted when the submit button is clicked to save changes.
- Page 35 “Enable Auto Answer” means that the phone will answer every incoming call without user input. This is mostly useful for testing purposes, and not recommended for long term use. The Voicemail number can be typed into the box below the Voicemail header. Maximum call duration can be typed into this box, and longer calls will be cut off.
- Page 36 This menu is where the VoIP configuration settings are located for setting up the FLX UC 1000 or FLX UC 1500 with the call manager. Detailed configuration for a specific call manager is available in the Appendix. Transport This section allows configuration of the NAT settings for the FLX UC 1000 or FLX UC 1500 and SRTP and RTP settings for security.
- Page 37 This screen allows the user to upgrade the device firmware for the FLX UC 1000 or FLX UC 1500. Download the file from the Revolabs website and either drag this upgrade file from its folder into the box on the screen (the one labeled “Drag and drop or click here to select a file”) or click the box to select an...
- Page 38 System defaults can be restored in a granular way by selecting which parts of the configuration to reset to defaults and then clicking the “Reset Defaults” button. Restore to Factory Defaults removes the entire configuration. Logs On this page logs can be downloaded, and logging can be toggled between a normal and more detailed mode.
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Page 39: Basic Operations
Basic Operations Prior to making any calls on the FLX UC 1000 or FLX UC 1500 using VoIP, the conference phone must be registered with a call manager. See Configuring the FLX UC 1000 or FLX UC 1500 for your VoIP Network Dialing a Number There are two ways to dial a number from the FLX UC 1000 or FLX UC 1500 dialer. -
Page 40: Dialing A Contact
Dialing a Contact If the phone is configured for USB Always Off or USB User Determined, from the home screen, enter the “Contacts” menu by selecting [More >] and then [Contacts] using the soft keys at the bottom of the screen. Alternatively, from the Main Menu, select Contacts with the arrow keys or push the number “3”... - Page 41 If USB Audio is not to be used, select Always Off. If User Determined is selected, turn on USB Audio from the home page of the Dialer by selecting the [USB On] button at the bottom of the screen. If audio from the computer isn’t playing through the FLX UC 1000 or FLX UC 1500, verify the volume settings and speaker mute settings on the PC to ensure the system is not muted and the volume level is not at its minimum.
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Page 42: Setting Up A Conference Call
Setting up a Conference Call The FLX UC 1000 or FLX UC 1500 can have two simultaneous VoIP calls and the USB audio line active at the same time. Any combination of these calls can be joined into a conference. To set up a conference call when no calls are active, simply initiate the first call, then press the [Conf] button at the bottom of the screen and dial a second call. -
Page 43: Configuring The Flx Uc 1000 Or Flx Uc 1500 For Your Voip Network
Configuring the FLX UC 1000 or FLX UC 1500 for your VoIP Network This section will provide details of how to configure the device to connect to a call manager. The information provided here is general to any call manager, and provides the details of how to access the configuration settings on the FLX UC 1000 or FLX UC 1500 to enter in the specific call manager information. -
Page 44: Through Provisioning Server, Using Option 66
Through Provisioning Server, using Option 66 A sample configuration file is available in the section “Provisioning configuration file sample.” 1. Configure the TFTP server name into the DHCP server option 66 string. 2. Upload the configuration file with the FLX UC 1000 or FLX UC 1500 firmware bundle onto the TFTP server identified by the DHCP server option 66 string. -
Page 45: Through Provisioning Server, Using Option 150
Through Provisioning Server, using Option 150 A sample configuration file is available in the section “Provisioning configuration file sample.” Configure the TFTP server addresses into the DHCP server option 150, depending on the DHCP server type, the TFTP server addresses could be specified by various syntax rules, for instance, on Cisco ASA Firewall DHCP server, option 150 can be configured through following CLI command,... -
Page 46: Provisioning Configuration File Sample
Provisioning configuration file sample The provisioning file is in xml format. The “config” tag contains all configuration settings that pertain to the device, while the “firmware” tag includes the latest firmware version and firmware file name. Device configuration file without include files. Filename: F0DEF1A064E6.xml (this is the MAC address of the device) <provisioning>... -
Page 47: Device Configuration File With Include Files
Device configuration file with include files Provisioning files can include references to other provisioning files. This feature is useful when you have settings that are common across many systems in your organization. For example, you could create “include” files at the enterprise level and at the department level, which would simply be referenced by name in the individual system provisioning files. - Page 48 forwarding-num="" voip.always-forwarding="0" voip.mwi="0" voip.duration="0" voip.auto-answer="0" voip.ptime="20" voip.codec5="5" voip.codec4="4" voip.codec3="3" voip.codec2="2" voip.codec1="1" voip.set-qos="0" voip.turn-tcp="0" voip.turn-passwd="" voip.turn-user="" voip.turn-srv="" voip.use-turn="0" voip.ice-no- rtcp="0" voip.ice-max-hosts="5" voip.ice-regular="1" voip.use-ice="0" voip.stun- srv="" voip.local-port="5060" voip.udp-tcp-selection="0" voip.rtp-port="4000" voip.use-srtp="0" voip.vm-number="" voip.media-onhold-method="0" voip.dtmf- method="0" voip.min-size="0" voip.allow-strict="0" voip.no-refer-sub="0" voip.auto- update-nat="1" voip.use-100rel="0" voip.timer-min-se="90" voip.timer-se="1800" voip.use-timer="1"...
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Page 49: Advanced Operations
Advanced Operations 802.1x The FLX UC 1000 and FLX UC 1500 support 802.1x authentication. Log into the Web UI, and Enable the 802.1x setting for the device. Select the 802.1x authentication type and specify the required credentials depending on whether the network is using MD5 authentication or Protected EAP (Protected Extensible Authentication Protocol). -
Page 50: Dial Plan
Dial Plan The FLX UC 1000 and FLX UC 1500 support the use of a dial plan to make calls. Dial Plan Overview A dial plan serves several purposes. In legacy mode, it can be used to trigger when the accumulated digits are passed on to stack (a "match"). In legacy and block mode it can be used to remove or replace digits, ie append a '9' as a prefix to access an outside line (a "match"). -
Page 51: Dial Plan Syntax
Dial Plan Syntax Dial plans consist of a series of dial digits (0..9, *, #) and modifiers ('x', '[]', '.', '<:>', ',', '!', '^', '{}') separated by '|' Modifier defines: 'x' is a wildcard to match any numeric digit ('0' .. '9') '[]' is a range [389] means '3' or '8' or '9' [3-9] means '3' or '4' or ... -
Page 52: Syntax Examples
examples: [^15] includes 0, 2, 3, 4, 6, 7, 8, 9 i.e. [02346789] [^2-4] includes 0, 1, 5, 6, 7, 8, 9 i.e. [0156789] */ The above modifiers are part of "DRegex" as defined in RFC4730. Syntax Examples The following examples shows the semantics of the <:> syntax: •... -
Page 53: Dial Plan Examples
Dial Plan Examples: This dial plan accepts only US−style 1 + area−code + local−number, with no restrictions on the area code and number: • 1 xxx xxxxxxx This also allows seven−digit US−style dialing, and automatically inserts a 1 + 212 (local area code) in the transmitted number: •... -
Page 54: Device Manager
Double click the set up file in the folder to install the application on your 2. Navigate to Start > All Programs > Revolabs > FLX UC Device Manager and open the application. 3. Connect the device to the PC. Device drivers should be installed when the... -
Page 55: For Mac
1. Obtain the Chrome version of the Device Manager from Google’s Chrome Web Store: https://chrome.google.com/webstore/category/apps 2. Search for the application by company (“Revolabs”) or by product name (“FLX UC 1000” or “FLX UC 1500”). 3. Follow the instructions provided through the app store to install the Chrome... -
Page 56: Upgrading The Device Firmware
Upgrading the Device Firmware From the Web Interface Refer to this section in the manual to upgrade the device firmware via the web From the Provisioning Server Refer to this section in the manual to upgrade the device using DHCP Option 66 or 150. -
Page 57: Compliance
Users are not permitted to make changes or modify the equipment in any way. Changes or modifications not expressly approved by Revolabs, Inc. could void your authority to operate this equipment under Federal Communications Commission’s rules. -
Page 58: Industry Canada Notice To Users
2004/108/EC, and RoHS II Directive 2011/65/EU. Model Number: Description: 10-FLXUC1000 FLX UC 1000 10-FLXUC1500 FLX UC 1500 Any unauthorized modification of the products voids this Declaration. For a copy of the original signed declaration of conformity, please contact Revolabs at the above address. -
Page 59: Weee Notification
According to the requirement of the WEEE legislation the following user information is provided to customers for all branded Revolabs products subject to the WEEE directive. “The symbol on the product or its packaging indicates that this product must not be disposed of with your other household waste. -
Page 60: Appendix
Appendix Call Control Functionality Details per Third Party Application Using Windows Computers Application Off Hook Key On Hook Key Broadsoft UC-One Answer Hang-up, Reject Cisco IP Communicator Answer, Redial Hang-up Cisco Jabber Answer Hang-up, Reject GoToMeeting End Meeting Microsoft Lync Answer Hang-up, Reject Skype... -
Page 61: Known Issues
Known Issues This section includes the known issues with Build 294 of the FLX UC 1000 and FLX UC 1500. 1. Call control (i.e. call hang up and answer) not supported for Skype version 6.22 or higher for Windows and Mac platforms. 2. - Page 62 When a call is forwarded or transferred with the FLX UC 1000, the ID displayed will be in accordance with the information in the “Call Forwarding Behavior” section of this document. 9. Comfort noise from the far end of a call is played over the speaker when in a call.
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Page 63: Optimal Audio Performance For Windows
20. Select “Set as Default Communication Device” from the menu. You should see the green VU-meter moving next to Revolabs Digital Audio Device. 21. Right click on the Revolabs Digital Audio Device one more time. 22. Select Properties from the menu. -
Page 64: Troubleshooting
Troubleshooting Reboot From the Dialer, enter the Main Menu using the “menu” button. Then navigate to the “Settings” menu and open “Admin Settings”. (Admin Settings is password protected with the same password as the Web UI. If this has not been set to a different number, the default password is 7386.) Scroll down to the bottom of the menu. -
Page 65: Can't Find Language Menu Because The Device Is In The Wrong Language
Can’t find language menu because the device is in the wrong language Start on the home screen. Press the “menu” button to the left of the screen. Press the number “7” on the keypad. Press the number “1”. Select your language from the list. USB Audio call Answering and Hang-Up not working Verify that the application you are attempting to use is supported by the current FLX UC 1000 Device Manager. -
Page 66: Call Forwarding Behavior
Call Forwarding Behavior Transfer Forward A calls B xfer to C A calls B fwd to C ID shown on A ID shown on C ID shown on A ID shown on C Server CUCM Asterisk Avaya OnSip Broadsoft... -
Page 67: Tested Call Managers
Tested Call Managers The FLX UC 1000 will work with all leading IP PBXs available on the market today. Revolabs has tested explicitly with the following IP PBXs. Configuration information for the UC 1000 and these call managers are provided in this appendix. -
Page 68: Specific Call Manager Configuration
Specific Call Manager Configuration When configuring the FLX UC 1000 on these call managers, we’ve mapped the FLX UC 1000 Configuration items here to the configuration information on the specific call manager. The items specified include: Registrar VoIP Realm ... -
Page 69: Broadsoft Broadworks
Broadsoft Broadworks FLX UC 1000 Call Manager Registrar <server domain name> (e.g. as.iop1.broadworks.net) VoIP Realm Username Defined by Broadsoft Server (Verify on Server Web Page) Password Defined by Broadsoft Server (Verify on Server Web Page) User ID Defined by Broadsoft Server (Verify on Server Web Page) Cisco Unified Communication Manager FLX UC 1000... - Page 70 R e v o l a b s F L X U C 1 0 0 0 / F L X U C 1 5 0 0 I n s t a l l a t i o n a n d O p e r a t i o n G u i d e 1 0 - F L X U C 1 0 0 0 - E N M A R C H 2 0 1 6 ( R e v 2 .
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