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What to do if it goes wrong
Problem
Is there an
accessory missing?
Why won't the vacuum
cleaner pick up?
Why does my vacuum
cleaner have no power?
Why is dust escaping
from the vacuum?
CAUTION: To reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance
/troubleshooting checks.
Solution
• Check the 'This pack contains' panel on the box to make sure
the part is included with your vacuum cleaner.
• The dirt container may not be correctly fi tted, remove the dirt container
from the vacuum cleaner and check pre-motor fi lter and dirt container
are assembled correctly, refi t ensuring it's locked into place. Go to
'Taking care of your machine'.
• The fi lter may be clogged, clean the fi lter. Go to 'Taking care of
your machine'.
• The dirt container may be blocked, empty the dirt container. Go to
'Taking care of your machine'.
• There may be a blockage in the hose/tube. Disconnect from the vacuum
cleaner and carefully remove any blockages. Go to 'Let's talk technical'.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with
a 13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug
the vacuum cleaner. Remove and empty the dirt container and check
the hose for blockages. Clean the fi lters and allow the vacuum cleaner
to cool for approximately 1 hour (if you have washed the fi lters you will
need to wait 24 hours for the fi lters to fully dry before putting them back
into the vacuum cleaner).
• The fi lters may be clogged, clean the fi lter.
Go to 'Taking care of your machine'.
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